Northstar Ford Calgary

Prompt service but cost was more than quoted Latch on rear lift door of Ford Escape did not release/open by manual switch or Fob. Service was prompt to release and replace the rear door latch. Latch on rear lift door of Ford Escape did not release/open by manual switch or Fob. Service was prompt to release and replace the rear door latch. We were disappointed that final cost was $66 more than total cost quoted on tel. for shop materials and gst. These items should have been included in quoted cost. Shop labour rate was high. More

Customer experience was saved Liane saw my review below and arranged to both pick up and return my car after doing the estimate. They even did some polishing to minimize the look Liane saw my review below and arranged to both pick up and return my car after doing the estimate. They even did some polishing to minimize the look of the damage. They returned within about an hour so I had the use of my car very quickly. While the initial servicing was disappointing, I am happy with the resolution. Previous review here: Bought a new car a few years back and have been bringing in for servicing. Has been a good experience until this year. In July, brought my car in for service. Requested In the initial service request to have damage to my hood looked at by the body shop (on site)for an estimate. When I dropped off, I requested it again. When I picked up, they couldn't find my keys and they also hadn't done the estimate but they encouraged me to come back and get it done on my own. They had ordered a part for me for a leak. I again made my appointment and I again asked for the hood estimate. When I dropped off, I asked again for a 4th time. When I picked up, despite reworking my day, they informed that they had forgotten to do it yet again. I don't feel they value my time. I will not be using them for my hood repair. And they will need to impress me on my final warranty service appointments or I won't be recommending them ever again. More

Careless and inexcusabley incompetent Along with an oil and filter change for my Ford 350 diesel Super Duty, I requested two new batteries be installed. When I picked the truck up and loo Along with an oil and filter change for my Ford 350 diesel Super Duty, I requested two new batteries be installed. When I picked the truck up and looked under the hood, I found corrosive dust from the old batteries all over the new one, including corrosive dust on top of one of the new battery posts, if you can imagine that! Old corrosion was still on the end of one of the positive cables. WHAT A MESS! Also, the clamp holding down the battery was still very corroded. I spoke to the manager who had the truck taken back in and got the job done properly. While waiting, I discovered that I had been charged ONE FULL HOUR for the battery installation, so had to get that corrected as well. (By corrected, I mean the charge was changed to about 3/4 of an hour) These guys obviously work in very very slow motion, or simply overstate the time required. Now I wonder about the quality of the other work I paid for which isn't so easily seen. I can think of no explanation for such shoddy work other than a total lack of professionalism and the most crappy attitude towards a customer that I have experienced in over 54 years of auto ownership. More

Finished early Dropped the truck off at 7 for an oil change and tire rotation and a new windshield. Was promised the vehicle would be done by 4 and got a call at 1: Dropped the truck off at 7 for an oil change and tire rotation and a new windshield. Was promised the vehicle would be done by 4 and got a call at 1:30 saying it was ready. Well done guys and gals don't often get quicker than expected service. And friendly too. More

Great service at the body shop! Needed clips for some fender trim so went to Northstar Ford as it's close to where I live. When inquiring about the clips in the parts department, the Needed clips for some fender trim so went to Northstar Ford as it's close to where I live. When inquiring about the clips in the parts department, the parts advisor was reluctant to tell me that Ford only sells them with the trim. I told him I don't need the trim so he directed me to the body shop. The guys knew exactly what I needed and were prompt and quick about it. Thanks George and Ryan! You saved the day!! More

Great service... again! Always so easy dealing with Fiona. She is always very pleasant, listens to my concerns, and sees that they are looked into, no matter how minor. Always so easy dealing with Fiona. She is always very pleasant, listens to my concerns, and sees that they are looked into, no matter how minor. More

Excellent service I am a new customer; the service people were great and fully explained everything I could expect on my invoice. The service technicians did a great j I am a new customer; the service people were great and fully explained everything I could expect on my invoice. The service technicians did a great job with my vehicle. They even quickly fixed a problem I did not have on the list to be repaired, at no extra charge. Very happy with Northstar Ford so far. More

I'm in a emergency situation truck died they won't look atit I have a funeral in sask on Monday the service dept was almost laughing at me I'm so upset I have a bad heart now chest pain Thanks Nortstar Ford I'll I have a funeral in sask on Monday the service dept was almost laughing at me I'm so upset I have a bad heart now chest pain Thanks Nortstar Ford I'll remember in addition I'll post on social media what you did More

Good service All was well with our two vehicle service. The shop found other warranty issues and cleared them up as well. The only problem hung that was missed is All was well with our two vehicle service. The shop found other warranty issues and cleared them up as well. The only problem hung that was missed is the exterior detailing that they forgot. Car was still dirty when we picked it up More

Excellent service I wanted to take this opportunity to thank Liane at Northstar Ford Calgary. she is very friendly and helped me a lot to fix my car. everything was per I wanted to take this opportunity to thank Liane at Northstar Ford Calgary. she is very friendly and helped me a lot to fix my car. everything was perfect and on time. Guys in Northstar Ford Calgary, you are the best. Thank you lot More