Northstar Ford Calgary

Semi-annual service Excellent customer service by all employees involved in the booking, drop off and pick up. All work was completed in the scheduled timeframe and the q Excellent customer service by all employees involved in the booking, drop off and pick up. All work was completed in the scheduled timeframe and the quality of workmanship is second to none. More

Faulty traction control modules After several trips back to the dealership Fiona and Dave were able to find and resolve the traction control and fuel issues.I am very thankful to hav After several trips back to the dealership Fiona and Dave were able to find and resolve the traction control and fuel issues.I am very thankful to have my truck back to 100% and hope it stays that way More

Regular Service Visit I've been diligent to bring my car in every 8000km for regular service since I purchased it from Nathan Epp two years ago. I've purchased three vehicl I've been diligent to bring my car in every 8000km for regular service since I purchased it from Nathan Epp two years ago. I've purchased three vehicles from him over the years and it has always been a pleasant and low pressure experience. Last week was my 80,000 km visit. I booked the appointment and also asked them to replace some worn tire lugs at the same time. I dropped off the car around 6:20am and was told it would be ready by the end of the day. By 3:00pm Fiona called me to say my car was ready for pickup. The service inspection revealed two engine leaks (covered by warranty) but I would have to bring the car in again to address them. I appreciated the fact that Fiona was already prepared to offer the next appointment slots to meet my schedule needs, and that she had already pre-ordered the gaskets I would need so the work could be done as soon as possible. I think the staff here does a terrific job of taking care of their customers and anticipating their needs. More

different experience as 10k ago, everybody deserves a second chance and, definitely, a nice change, invited to come back in 6 months. 180 degrees difference since the last time,good everybody deserves a second chance and, definitely, a nice change, invited to come back in 6 months. 180 degrees difference since the last time,good job Northstar ford!! 👍 More

8000km/Winter Tires I had a great experience with Cassandra, however, i had come to get my Mustang serviced, so a month prior, I came in with our Escape to have it servic I had a great experience with Cassandra, however, i had come to get my Mustang serviced, so a month prior, I came in with our Escape to have it serviced, and brought a winter tire on a rim to see if it would fit. At that time I was told, "no problem". When I got to the service centre and was going over the information, Cassandra realized that the tires and rims would not fit. While I appreciate Cassandra was able to determine this immediately, I was not happy that I had to find this out after loading them in to my Mustang (have you ever tried to load four tires on rims into a Mustang?). Balance of my time with Cassandra was great. She gave me the correct tire/rim size information for when I am ready to purchase. More

Service absolutely the worst I have ever experienced! I have owned 37 vehicles and the service I received (not received ) was the most embarrassing and atrocious I have ever experienced and I am being for I have owned 37 vehicles and the service I received (not received ) was the most embarrassing and atrocious I have ever experienced and I am being forced to go public!! More to come!! More

great as always even though they are swamped with the winter tire change season, i was able to get an appointment quickly, drop off and pick up were a breeze ... love even though they are swamped with the winter tire change season, i was able to get an appointment quickly, drop off and pick up were a breeze ... love the new 6am open time :) More

winter tire additons Cass was helpful as always. organized on pre call and finding of materials including option revisions for price etc. Dave in shuttle was very professi Cass was helpful as always. organized on pre call and finding of materials including option revisions for price etc. Dave in shuttle was very professional as well. More

Excellent customer service! Northstar Crowfoot is by far the best dealership in area. I'm a strong believer it's not the sales agents who bring your customers back, it's the serv Northstar Crowfoot is by far the best dealership in area. I'm a strong believer it's not the sales agents who bring your customers back, it's the service departments. A big shout out to Cassandra, her professionalism, courteous demeanour and knowledgeable nature really makes the service process enjoyable. Thank you Northstar for taking good care of my vehicles. More

Oil change Basic oil change done promptly, with no issues or 'up selling'. Agent was also able to order a new key fob due to the original being defective. Basic oil change done promptly, with no issues or 'up selling'. Agent was also able to order a new key fob due to the original being defective. More