Northstar Ford Calgary

Vehicle service was okay but lacking on the customer side. When booking the appointment we were told that if we dropped the car off at 7am the shuttle would get me to work on time by 8. Dropped the car off on When booking the appointment we were told that if we dropped the car off at 7am the shuttle would get me to work on time by 8. Dropped the car off on time, waited for 40 mins for the shuttle that didn’t show up and ended up having to take cab :/ More

My car was not repaired My car was left for two whole days and they could not fix terrible squealing whenever I backed up and told me it was caused by the weather, humid and My car was left for two whole days and they could not fix terrible squealing whenever I backed up and told me it was caused by the weather, humid and cold! Which neither has been relevant in the past month. More

Service Once again Cassandra was very accommodating in meeting my needs. Always cheerful and pleasant to deal with she makes sure that all details and work be Once again Cassandra was very accommodating in meeting my needs. Always cheerful and pleasant to deal with she makes sure that all details and work being done is discussed and understood. More

"First Service experience" It was my first time taking my vehicle to Northstar the dealership who I've done business with was sold and the service team was replaced. I spoke to It was my first time taking my vehicle to Northstar the dealership who I've done business with was sold and the service team was replaced. I spoke to Fiona about a week prior to heading in to introduce myself. Fiona instantly made feel comfortable as her approach to business is like mine service oriented and very relationship based. Upon arriving for my service Fiona met me with a welcoming smile and checked me in. The service department was very busy but everyone had a smiling faced and greeted me with a hello. I was in for routine service and Fiona know I was going to wait around for my vehicle she had me in and out within the hour. Fiona and the team was excellent! More

Good experience Service department staff are always pleasant and knowledgeable and Will take time to discuss any issue with vehicle. ...takibg my vehicle in for serv Service department staff are always pleasant and knowledgeable and Will take time to discuss any issue with vehicle. ...takibg my vehicle in for service is not a hit for my day but when I do require service it is as stress free as possible and I would recommend North star Ford to anyone. More

Regular Maintenance Visit Excellent customer care by everyone in the service department...right from booking the appointment through to picking up my vehicle. Always a pleasur Excellent customer care by everyone in the service department...right from booking the appointment through to picking up my vehicle. Always a pleasure to deal with... More

Manifested Dream Everything about Northstar Ford is a dream. Every step of the process was perfect. Thanks Ford team, in particular Adam & Nicole, for making our 201 Everything about Northstar Ford is a dream. Every step of the process was perfect. Thanks Ford team, in particular Adam & Nicole, for making our 2017 white Ford Escape a reality! More

Semi-annual service Excellent customer service by all employees involved in the booking, drop off and pick up. All work was completed in the scheduled timeframe and the q Excellent customer service by all employees involved in the booking, drop off and pick up. All work was completed in the scheduled timeframe and the quality of workmanship is second to none. More

Faulty traction control modules After several trips back to the dealership Fiona and Dave were able to find and resolve the traction control and fuel issues.I am very thankful to hav After several trips back to the dealership Fiona and Dave were able to find and resolve the traction control and fuel issues.I am very thankful to have my truck back to 100% and hope it stays that way More

8000km/Winter Tires I had a great experience with Cassandra, however, i had come to get my Mustang serviced, so a month prior, I came in with our Escape to have it servic I had a great experience with Cassandra, however, i had come to get my Mustang serviced, so a month prior, I came in with our Escape to have it serviced, and brought a winter tire on a rim to see if it would fit. At that time I was told, "no problem". When I got to the service centre and was going over the information, Cassandra realized that the tires and rims would not fit. While I appreciate Cassandra was able to determine this immediately, I was not happy that I had to find this out after loading them in to my Mustang (have you ever tried to load four tires on rims into a Mustang?). Balance of my time with Cassandra was great. She gave me the correct tire/rim size information for when I am ready to purchase. More