Northstar Ford Calgary

Exceptional Service I was able to book an Oil change & service appointment for the following day. My wife and I drove our cars to Northstar Ford, after hours, to drop off I was able to book an Oil change & service appointment for the following day. My wife and I drove our cars to Northstar Ford, after hours, to drop off the vehicle to be serviced and drove home. We receive a phone call in the morning from Fiona to confirm the Work Order, and another one advising the vehicle is ready for pick-up. We pick the vehicle up at our convenience. Couldn't be easier. We have never had a bad experience at Northstar Ford. Kudos! More

Flat tire Shannon was very accommodating in getting me in quickly to repair my tire and take care of my service needs. The job was done quickly as promised. Shannon was very accommodating in getting me in quickly to repair my tire and take care of my service needs. The job was done quickly as promised. More

My car looks brand new They are always so friendly and efficient. I work odd hours and they always insure that they will work to help me with that. This time I had my car d They are always so friendly and efficient. I work odd hours and they always insure that they will work to help me with that. This time I had my car detailed and it looks brand new and the lost was very reasonable. More

Service and Warranty Northstar was very easy to work with and prompt with the work that needed to be done. They were able to fix and help me with everything that needed do Northstar was very easy to work with and prompt with the work that needed to be done. They were able to fix and help me with everything that needed done to my car, while keeping me informed and giving me the best deal possible. More

Difficult to get an appointment I had to call several times and leave several messages to get someone to call me back. Once I arrived the service staff are clearly stressed. I was sn I had to call several times and leave several messages to get someone to call me back. Once I arrived the service staff are clearly stressed. I was snapped at when I arrived- the lady did apologize shortly after but not a good start. Given the premium paid to get an oil change at this dealership, I'm not sure I'd be returning. More

Regular Service Quick and easy check-in. All requested service items were quickly taken care of as was what was not requested which was the machining of front rotors. Quick and easy check-in. All requested service items were quickly taken care of as was what was not requested which was the machining of front rotors. Dropped the vehicle off at 7:30 AM, was ready for pick-up around 1:30 PM. More

Very Satisfactory The Service rep was excellent and kept me informed on the repair under warranty of the deficiency on my vehicle. She was excellent and very helpful. The Service rep was excellent and kept me informed on the repair under warranty of the deficiency on my vehicle. She was excellent and very helpful. More

Northstar stepped up to address concerns Prior to my review below going 'live' online, Northstar customer service reached out to better understand the situation (dealerrater.ca gives them tha Prior to my review below going 'live' online, Northstar customer service reached out to better understand the situation (dealerrater.ca gives them that opportunity). They explained that the spark plugs were due at 96K based on guidance from Ford, as the Calgary climate is considered under 'extreme' operating conditions. They looked into the coolant and transmission work, and agreed that those scopes were not necessary. Northstar refunded the cost of that work. Northstar also apologized for not diagnosing the oil leak when they first had the vehicle, and they are going to work with us to have it addressed. Although the initial service was not good, Northstar quickly worked to address the situation. I think they were fair and reasonable in their approach. We will continue to use Northstar for service. ______________________________________________________________________ Original post: My wife took our 2012 Ford Focus in for an oil change, and to have the brakes checked because they were squeaky. She asked for a service package that is most applicable to our vehicle and mileage (119K km). The service advisor suggested the "recommended" package for 100K km, which seemed reasonable. She trusted the service advisor for good advice, and unfortunately did not check the car manual for recommend service and timing. When we picked up the car the bill was over $800, and the brakes were fine. The "recommended" package included spark plug replacement at $200 (manual says 160K km), coolant flush at $200 (manual says 160K km), and a transmission flush at $250 (manual says at 240K km). Clearly what Northstar 'recommends" is not in line with what Ford recommends, even though Ford spent millions of dollars designing and engineering the vehicle. To top it off, the service technician noted a "heavy oil leak present from engine", however they didn't even try do diagnose it. We now have to book another appointment to have the leak checked, even though the car was already in the shop and on a lift. More

Very good Van threatening to stall at intersections when weather is cold. Couldn’t verify concern as engine had warmed up. Technician identified upper intake Van threatening to stall at intersections when weather is cold. Couldn’t verify concern as engine had warmed up. Technician identified upper intake vacuum leak and replaced the upper gasket’s which were cracked. Van idling much smoother . More

They did an great job Paint Repair was done great it looks brand new but due to the cold weather after the car was washed the windows were frozen on the inside. Paint Repair was done great it looks brand new but due to the cold weather after the car was washed the windows were frozen on the inside. More