Northstar Ford Calgary

Timely Service Being a busy Mom (like all other moms), it was greatly appreciated that my oil change was completed in the time frame that was given to me when appoin Being a busy Mom (like all other moms), it was greatly appreciated that my oil change was completed in the time frame that was given to me when appointment was made. Also, my vehicle was started on the time of my appointment. No extra waiting time or surprises! More

Great! Very helpful in fitting me in right away and getting estimates. They were very friendly. My repair took less time than they had estimated. Over all ve Very helpful in fitting me in right away and getting estimates. They were very friendly. My repair took less time than they had estimated. Over all very happy and would return again More

Fixed a mistake I was told I could have a wait appointment, when I arrived they told me they don't do wait appointment on Saturday. Service department worked their bu I was told I could have a wait appointment, when I arrived they told me they don't do wait appointment on Saturday. Service department worked their butts off so I could get my car back in an hour! More

Excellent service from all three people I dealt with A terrific team of courteous professionals, always a pleasure to deal with everyone at the Nortstar Ford location. There is a reason why I travel from A terrific team of courteous professionals, always a pleasure to deal with everyone at the Nortstar Ford location. There is a reason why I travel from deep SE Calgary to have my F150 serviced! More

Another exceptional expirience I was yet again reminded why I drive across the city to do my business with this dealership/service center. I popped in last week as one of my key I was yet again reminded why I drive across the city to do my business with this dealership/service center. I popped in last week as one of my key Fobs stopped working. I had every intention of just asking if the service gang had any quick tips and if not, booking the truck in for servicing another day. As I usually do, I went over to Fiona and explained my situation. She pulled up my account and noticed I had 2 recalls on my truck and that she was due for servicing. Fiona went and spoke with another service person and within minutes was back telling me to leave my keys and the truck would be serviced, recall parts ordered and Fob fixed in an hour and a half. I was blown away yet again by the efficiency at which Fiona and her team work and the continued attention to customer service. I was fully prepared to come back another day- but knowing I live across the City, Fiona ensured my needs were dealt with ASAP. I went for lunch and with and hour and a half, Fiona called to say Truck was ready. The Fob was replaced under warranty, truck serviced and parts ordered. I shouldn’t be surprised by this stellar service as I have never had a bad experience at this dealership with any employee, but yet again they go above and beyond to satisfy a customer with top notch attention to detail. A huge thank you again to Fiona and everyone at Northstar for continually raising the bar at putting its customer first. On a side note- as I was waiting for the last of the paperwork to be completed. Sales manager Clayton walked by and even tho I bought my truck 2 years ago, he remembered me, and made a joke regarding a conversation we had 2 years earlier. With the amount of people and names he comes across in a day, I was impressed that he took the time to come say hi and knew exactly who I was. It’s the small details like this that make this group of ford employees a pleasure to deal with on every visit. More

Good up front service but technicians not up to par - again I brought my truck in to fix an issue in the front end - what I expect to be a stability or braking control issue. I gave explicit written instructio I brought my truck in to fix an issue in the front end - what I expect to be a stability or braking control issue. I gave explicit written instructions on how to replicate the noise. They did replicate the noise but incorrectly diagnosed the issue and said that their fix stopped the noise from reoccurring. This was not the case as the noise is still happening. Even paid for an inspection to make sure everything is in good working order prior to the warranty expiring - you might think that the failure would be double checked at that point but it was not.Frustration with this service department is rising as I had a similar experience with my drive shaft shortly after buying my truck - took 4 visits that time to get it fixed properly. No confidence in this service department which will push me to service my truck elsewhere after warranty is done. Hate to have Cassandra's name attached to this as she did her part of the job very well - the failure is 100% on the techs. More

Oil change I drove in and was met by Kevin who immediately knew who I was and proceeded to check me in. I was promptly checked in and then shown to the waiting I drove in and was met by Kevin who immediately knew who I was and proceeded to check me in. I was promptly checked in and then shown to the waiting room. The oil change was done in an hour. The service was great and Brandon and the cashier were very friendly and professional. Thanks very much for another great visit! More

TailGate Adjustment Picking up new F350 Super Duty. On inspection, noticed that tailgate was not working properly. Had to leave it with the service department for adjus Picking up new F350 Super Duty. On inspection, noticed that tailgate was not working properly. Had to leave it with the service department for adjustments. More

Good service. No complaints Service was friendly, available and did a good job on service and detail. Liane was a pleasure to deal with! I will keep going to this dealership. Service was friendly, available and did a good job on service and detail. Liane was a pleasure to deal with! I will keep going to this dealership. More

Followup on previous service Previous service of vehicle was less than satisfactory due to items to be looked at still had same problems once repairs apparently had been done. I Previous service of vehicle was less than satisfactory due to items to be looked at still had same problems once repairs apparently had been done. I have purchased cars from Northstar before and was very satisfied with both sales and service. This time I was pleased with the service advisor/service as everything was done well and other items which should have been done earlier was brought to my attention (power steering leak, transmission fluid very black). Finally was extremely helpful and informative. More