Northstar Ford Calgary

Very Professional Northstar Ford have been exceptional in their service and following things through. I had the pleasure of dealing with Cassandra Walker on multiple Northstar Ford have been exceptional in their service and following things through. I had the pleasure of dealing with Cassandra Walker on multiple occasions due to issues with a car purchased from another dealership. From the start she was on my side and was happy to be CC'd into emails from the Owner of the other dealership so she could see the issues I was dealing with. The car had a multitude of mechanical issues that were not made known from purchase. After the car broke down on the highway during a blizzard (Had been serviced at Northstar Ford a few days before) I decided to have it towed to NF and trade it in for a reliable and sound vehicle. The dealership did everything possible to get me out of a lemon of a car and into something that I am happy with. Giles Holmes More

Quick service Although things were done quickly the prices were high and my vehicle has been leaking oil all over my driveway...probably residual that wasn't cleane Although things were done quickly the prices were high and my vehicle has been leaking oil all over my driveway...probably residual that wasn't cleaned properly...with the prices you'd think wiping things clean would be included. More

Collision Repair Very satisfied with the customer service and collision repair work that was completed by Northstar Collision Centre. What a great experience, and it h Very satisfied with the customer service and collision repair work that was completed by Northstar Collision Centre. What a great experience, and it helped that everyone was incredibly friendly and helpful. Awesome team! More

If you have to deal with Northstar Ford - choose Fiona Fiona is the ONLY customer service representative that has ever treated me with respect. I'll only return for her service. Everyone else I have dealt Fiona is the ONLY customer service representative that has ever treated me with respect. I'll only return for her service. Everyone else I have dealt with (Liane and Kevin in particular) have been the worst customer representatives I have ever experienced in my life. I will be sure to tell all my family and friends that the service Fiona provided me with was exceptional, otherwise the other employees are rude, inconsiderate and demeaning and to stay away. More

Worked hard to diagnose phantom electrical issue Brought my 2017 Escape Titanium in because the right rear driving light was working intermittently. I know how tough it can be to chase electrical is Brought my 2017 Escape Titanium in because the right rear driving light was working intermittently. I know how tough it can be to chase electrical issues that you can't always replicate. Despite this, the technician went over a lot of the related electricals. The root cause of the issue was not determined, however we're hoping it was a poor electrical connection, possibly caused by moisture in connections. Service Advisor was very pleasant, and took time to explain everything for the phone. More

1st time visitor It was a smooth process - everyone from the shuttle driver to the service person was extremely friendly and helpful. Definitely will be back to serv It was a smooth process - everyone from the shuttle driver to the service person was extremely friendly and helpful. Definitely will be back to service my vehicle. One thing I would recommend is that they could have perhaps vacuumed the inside of my vehicle...as many other company's have done this and I was a little disappointed this was not done.....I have had vehicles previously serviced by different companies that have actually ran my car through the car wash. This is not really expected....but sure a nice surprise when you go to pick up. More

Honest, good service Had my truck in for an oil change on the Saturday and they were going to try and get my recall done, but unfortunately they did not have the time. Lia Had my truck in for an oil change on the Saturday and they were going to try and get my recall done, but unfortunately they did not have the time. Liane scheduled my truck in for Wednesday and did the repair. More

Timely Service Being a busy Mom (like all other moms), it was greatly appreciated that my oil change was completed in the time frame that was given to me when appoin Being a busy Mom (like all other moms), it was greatly appreciated that my oil change was completed in the time frame that was given to me when appointment was made. Also, my vehicle was started on the time of my appointment. No extra waiting time or surprises! More

Great! Very helpful in fitting me in right away and getting estimates. They were very friendly. My repair took less time than they had estimated. Over all ve Very helpful in fitting me in right away and getting estimates. They were very friendly. My repair took less time than they had estimated. Over all very happy and would return again More

Fixed a mistake I was told I could have a wait appointment, when I arrived they told me they don't do wait appointment on Saturday. Service department worked their bu I was told I could have a wait appointment, when I arrived they told me they don't do wait appointment on Saturday. Service department worked their butts off so I could get my car back in an hour! More