Northstar Ford Calgary

F150 Heater Issue No heat on one side. Diagnosed as blender door fix. Very expensive. Cassie was very helpful and got back to me promptly. The shuttle driver was very g No heat on one side. Diagnosed as blender door fix. Very expensive. Cassie was very helpful and got back to me promptly. The shuttle driver was very good as well. Friendly and accommodating. More

First service Done quick. Great service. Called when done. Only issue was the dealer tag left on mirror and paper floor mat left in vehicle. Very polite Done quick. Great service. Called when done. Only issue was the dealer tag left on mirror and paper floor mat left in vehicle. Very polite More

Completing items ordered on new vehicle. Some of the items ordered on a new vehicle purchase were backordered. I was contacted by the service representative who set up a time to have the ins Some of the items ordered on a new vehicle purchase were backordered. I was contacted by the service representative who set up a time to have the installation take place while I waited. Taken care off very well with efficiency. Even a test drive afterward to assess a slight rattle which turned out to be the old garage door control which I still was using, (need to program the new unit). More

Oil Change and Inspection My Escape just rolled over a 60000 kilometers. I took it in for an oil change and inspection. They discovered a bit of an oil leak that was covered un My Escape just rolled over a 60000 kilometers. I took it in for an oil change and inspection. They discovered a bit of an oil leak that was covered under warranty and we're able to get me in in 2 days. Great service. More

Cost too high for value I am unhappy with the experience of this service for two main reasons. First they did not have the parts in stock. That meant that I had to come bac I am unhappy with the experience of this service for two main reasons. First they did not have the parts in stock. That meant that I had to come back. I had to wait with a non-serviceable vehicle for over a month. It also meant that I had to pay a diagnostic fee which they were not willing to credit to the repair invoice. This is the first time I have had to pay for diagnostics. The second reason is that the price to change a water pump @ over $1200 is outrageous. Additionally, the technician's diagnosis was superficial and missed one component. I brought that to the 'advisor's' attention, and no credit was offered for the poor quality diagnosis. More

Final warranty checkup Very friendly. Got me in to get service in a timely manner. Thank you for your great service! Liane was great and do was the lady at the checkout. I d Very friendly. Got me in to get service in a timely manner. Thank you for your great service! Liane was great and do was the lady at the checkout. I didn't see anyone else that might have worked on my vehicle. More

Quick Oil Change, good customer service Brought our truck in at short notice for oil change, no problem! In and out within the hour. Service rep friendly, to the point, no extra frills! Th Brought our truck in at short notice for oil change, no problem! In and out within the hour. Service rep friendly, to the point, no extra frills! Thank you. More

Regular service Service performed was as promised - on time with no surprises. I always get great service from Northstar. It has been my dealership of choice since Service performed was as promised - on time with no surprises. I always get great service from Northstar. It has been my dealership of choice since 2006. More

excellenet service experience Always quick, friendly service. Work done as required and on time. All work is explained and recommendations made as to anything which may need attent Always quick, friendly service. Work done as required and on time. All work is explained and recommendations made as to anything which may need attention. Service writers are always helpful and friendly. More

Very good customer service Very polite and friendly- very good customer service- They have a good expertise and tools for troubleshooting and they are almost on time and the qua Very polite and friendly- very good customer service- They have a good expertise and tools for troubleshooting and they are almost on time and the quality of work was perfect More