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Northstar Ford Calgary
Calgary, AB
2,687 Reviews
Northstar Ford Calgary Inc is a Ford dealership located in the Northwest in the Crowfoot area who proudly serve the City of Calgary and the surrounding communities.
The people of Northstar Ford are passionately committed to doing everything possible to keep our customers keys in their hands as many minutes a year as possible in order to live their lives. Their first and foremost goal at Northstar Ford Calgary is to make your car-shopping experience to be the best. You will quickly discover the entire staff knowledgeable in all things automotive especially in the Calgary area.
They proudly offer the very best in new and pre-owned vehicles at Northstar Ford Calgary. They maintain an easy-to-use searchable online inventory for customers to start their search, Or talk to the sales personnel, instead, to find that used vehicle of your dreams. Already own a car and looking to keep it running? Bring it to our expert car service . No job is too big or too small for them. Finally, chat with their financial department. They’ll make sure you get the right car loan or lease for your budget.
They look forward to serving you in all your automotive needs at Northstar Ford Calgary!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,687 reviews
April 05, 2018
Completing items ordered on new vehicle. Some of the items ordered on a new vehicle purchase were backordered. I was contacted by the service representative who set up a time to have the ins Some of the items ordered on a new vehicle purchase were backordered. I was contacted by the service representative who set up a time to have the installation take place while I waited. Taken care off very well with efficiency. Even a test drive afterward to assess a slight rattle which turned out to be the old garage door control which I still was using, (need to program the new unit). More
by UPHERE
Verified CustomerEmployees Worked With
Mike from service., Dion Legroulx, (check spelling)., Fiona Rea, Tanya Letendre, Sam Darwiche, Dion Legroulx
April 04, 2018
Oil Change and Inspection My Escape just rolled over a 60000 kilometers. I took it in for an oil change and inspection. They discovered a bit of an oil leak that was covered un My Escape just rolled over a 60000 kilometers. I took it in for an oil change and inspection. They discovered a bit of an oil leak that was covered under warranty and we're able to get me in in 2 days. Great service. More
by CGYGIRL
Employees Worked With
Shanna English
April 04, 2018
Cost too high for value I am unhappy with the experience of this service for two main reasons. First they did not have the parts in stock. That meant that I had to come bac I am unhappy with the experience of this service for two main reasons. First they did not have the parts in stock. That meant that I had to come back. I had to wait with a non-serviceable vehicle for over a month. It also meant that I had to pay a diagnostic fee which they were not willing to credit to the repair invoice. This is the first time I have had to pay for diagnostics. The second reason is that the price to change a water pump @ over $1200 is outrageous. Additionally, the technician's diagnosis was superficial and missed one component. I brought that to the 'advisor's' attention, and no credit was offered for the poor quality diagnosis. More
by Calgary Rick
Employees Worked With
Cassandra Walker
April 04, 2018
Final warranty checkup Very friendly. Got me in to get service in a timely manner. Thank you for your great service! Liane was great and do was the lady at the checkout. I d Very friendly. Got me in to get service in a timely manner. Thank you for your great service! Liane was great and do was the lady at the checkout. I didn't see anyone else that might have worked on my vehicle. More
by A.
Employees Worked With
April 04, 2018
Quick Oil Change, good customer service Brought our truck in at short notice for oil change, no problem! In and out within the hour. Service rep friendly, to the point, no extra frills! Th Brought our truck in at short notice for oil change, no problem! In and out within the hour. Service rep friendly, to the point, no extra frills! Thank you. More
by Rita
Employees Worked With
April 01, 2018
Regular service Service performed was as promised - on time with no surprises. I always get great service from Northstar. It has been my dealership of choice since Service performed was as promised - on time with no surprises. I always get great service from Northstar. It has been my dealership of choice since 2006. More
by ROCKSNIFR
Employees Worked With
Fiona Rea
March 31, 2018
Definitely not the same experience this time My last visit so was smooth and I was treated so well that I didn’t hesitate to rebook. I booked way in advance and in doing so, indicated that I also My last visit so was smooth and I was treated so well that I didn’t hesitate to rebook. I booked way in advance and in doing so, indicated that I also needed a piece for my door handle. “No problem! That’s a 5 minute installation that we can do at the same time. I’ll transfer you to parts when we are finished booking.” I then spent more than 15 minutes on the phone with parts who also seemed to be efficient. I gave my vin #, part number etc. He was going to confirm color code against my vin. He confirmed my appt date and time and said everything would be ready. So I happily arrive for my waiting appt. I have never been treated so rudely or spoken to so curtly. I was completely taken aback. No part ready, no one “knew nothing about it”. Without a receipt or name there was nothing she could do. SHE did not transfer me. And this is not a waiting appt. no idea when it would be done. “We close at 5”. We suggest these things at this time so initial here that you don’t want them. (No explanation or price or discussion given.” When I asked what they would be doing today “whatever you were scheduled for”. And on and on. I couldn’t believe that every response or remark was so rude and dismissive, with much sighing. I had to call after a few hours to see if it was done because I didn’t hear from anyone. “Yes the paperwork is on my desk”. The parts issue was not dealt with. When I asked the checkout lady if the tires were rotated she said that all of it was supposed to have been gone over prior. The icing on the cake was the reset error code for the oil that I noticed while driving home, which is still there today. No problem, I’ll be able to have it dealt with when I get to go back for the part. I definitely will try to go to the previous lady who is still there and smiled nicely and even said good morning as she passed by. Or perhaps the nearby 7-11 lady who calls everyone sweetpea and wishes everyone a nice day could come by. They seem to understand customer service. In fairness I did receive a message about the part later that day. More
by Horse-shoes
Employees Worked With
Cassandra Walker
March 31, 2018
excellenet service experience Always quick, friendly service. Work done as required and on time. All work is explained and recommendations made as to anything which may need attent Always quick, friendly service. Work done as required and on time. All work is explained and recommendations made as to anything which may need attention. Service writers are always helpful and friendly. More
by BNCPETTERSON
March 31, 2018
Very good customer service Very polite and friendly- very good customer service- They have a good expertise and tools for troubleshooting and they are almost on time and the qua Very polite and friendly- very good customer service- They have a good expertise and tools for troubleshooting and they are almost on time and the quality of work was perfect More
by R-YAZDANI
Employees Worked With
March 30, 2018
Bought a new 2018 F150 Larriot The staff at Northstar Ford Calgary Crowfoot are friendly and very helpful. They work great as a team. We would highly recommend visiting Northstar The staff at Northstar Ford Calgary Crowfoot are friendly and very helpful. They work great as a team. We would highly recommend visiting Northstar Ford More
by ZOEY2447
