Northstar Ford Calgary

Good work as agreed although shop supplies charge seems high The work (oil/filter change and inspection) was done precisely as requested and discussed with the service adviser without any issues whatsoever. Pric The work (oil/filter change and inspection) was done precisely as requested and discussed with the service adviser without any issues whatsoever. Price was as agreed although the shop supplies charge is excessive in my opinion. More

Dual Clutch & TCM Replacement I am an owner of a 2013 Ford Focus hatchback, purchased in 2015. Unfortunately I learned very quickly that all 2012 and 2013 Ford Focuses have a seri I am an owner of a 2013 Ford Focus hatchback, purchased in 2015. Unfortunately I learned very quickly that all 2012 and 2013 Ford Focuses have a serious issue with their internal clutch as they have a dual transmission and they are all faulty. I had the clutch replaced 2 times in 2015 and everything seemed good until October 2016 as I entered Canmore and came off the highway, the car clicked into neutral 3 times as I tried to accelerate. My heart sank as I didn't want to deal with it again....fortunately, it didn't happen again. Then, starting in July 2018 I noticed a slight shuddering again, every time when accelerating and that was all until end of August one day I got in my car and it would not engage into reverse as I was trying to back out of my parking spot. I knew it was the issue again so I called the closest dealership and of course I had to have my car towed at my own expense as that was not considered under warranty as my car was past the 100,000 standard warranty. Liane was not going to be able to offer me a free rental vehicle as they did not have time to check the car that day as it was Friday afternoon prior to labour day long weekend. she reviewed my car history and most likely saw that this was probably the same issue which is covered under warranty due to such a large scale issue with so many vehicles and they have extended the warranty up to 140K, which is great, however, still not long enough considering the car should simply have been recalled. They informed me the following week that indeed it was the clutch and TCM transmission and all was covered and they had my car for one week. Customer service was excellent from Liane and she made it a good experience and I am grateful I have my car up and running again, however, the down side is, this is the 3rd time this happened and there is no guarantee that it won't happen again sometime. It drives really nice now, better than even the other two times, so I am hoping this is a new and improved clutch. My greatest frustration is that there is no effort on Ford's part to recall this car as I know many people have had this issue dealt with 5 or 6 times and that is just not acceptable nor ok. How come the government has not forced a recall? this can become dangerous with gears not engaging, especially if it happens in the middle of an intersection as happened to me the first time and now, I was simply stuck in the parking lot. what if this happened in the middle of nowhere on a road trip? I'm planning a trip back to Manitoba sometime in the fall and I am sure glad it happened not and hope that it won't happen again while I am far away from tow service. all the time and energy and frustration spent on a recurring issue and this is not just my car, this is every car they made those 2 years it is mind boggling to know nothing except a warranty up to 140,000 is granted. if they are not going to recall the car, the next best thing and the VERY LEAST FORD should offer, would be to have a life time warranty on this issue. How am I going to be able to sell the car knowing this issue and if I don't want to drive it, I don't want others to drive it so for now, I keep driving it. Ford, I am still waiting for a better offer than simply replacing the clutch and TCM until the 140,000 are up. how much do your customers really matter to you, especially their safety? with the existing offer, our lives are worth a few thousand kms on the vehicle which again, has nothing to do with us as a person and does not protect us from something seriously going wrong. Please SERIOUSLY consider getting ALL 2012 and 2013 Focuses off the road, if you care even a bit about the humans driving those cars. You would, if your wife, daughter or any other treasured family member or friend was driving one of these vehicles. I bet you are not gifting one of those cars to any of those mentioned persons. Liane has been my best customer service experience with any Ford dealership. She has a calm and friendly demeanor and is very professional. She treated me like a person and not just a number. I hope she is compensated well for her great customer service skills and valued, appreciated and rewarded for her great service to the disappointed Ford customer like me, having to deal with this issue over and over again. Thumbs up Leanne. More

Regular Service and windshield The regular servicing is really good. The windshield, while replaced was a bit more cost than initially expected, however the team did a good job in The regular servicing is really good. The windshield, while replaced was a bit more cost than initially expected, however the team did a good job in keeping the price down. More

Alright Service is good. Manager is good. Service rep is awesome. But my truck is still not running properly. Still seems like tranny is slipping. Will take i Service is good. Manager is good. Service rep is awesome. But my truck is still not running properly. Still seems like tranny is slipping. Will take it back in when I can. More

Staff are great - I miss Honda The staff are very friendly and seem knowledgable. Service is quick. I'm not really sure why it costs $200 just to see what's wrong with a vehicle. I' The staff are very friendly and seem knowledgable. Service is quick. I'm not really sure why it costs $200 just to see what's wrong with a vehicle. I'm happy to know it was not a big deal, but seems overly expensive. Also got a quote for hinges on the rear glass of my Escape. It came in at more than 4x what I can get the same parts for online (even before the cost of installation). Sure, we expect parts to cost more from the dealer, but wow. I miss Honda service. They always washed my Odyssey. Would be nice if Ford would too. It's good for them to have gleaming vehicles coming off their lot and it makes customers feel good driving off that way. More

Service Centre That Doesn't Actually Fix Cars Brought my car in for a leaking tires (not punctured) and tearing sound in the wheel. They couldn't have cared less about the tires that were leaking Brought my car in for a leaking tires (not punctured) and tearing sound in the wheel. They couldn't have cared less about the tires that were leaking and that they actually had to fill up less than 24 hours after I filled them myself. The techs said they could hear the issued but did not know what it was then replaced a defective CV. The car still makes the same noises and the tires leak. Also found that they did not tighten all the bolts back up on my suspension which I'm really worried about because it could've been catastrophic. More

Very Good! Cassandra was an excellent to work with. She was able to achieve all my expectations. I will definitely return when my truck needs service again. Cassandra was an excellent to work with. She was able to achieve all my expectations. I will definitely return when my truck needs service again. More

Service Went for a regular service appointment. The service representative was did a very good job helping me. She also kept me informed of how my vehicle w Went for a regular service appointment. The service representative was did a very good job helping me. She also kept me informed of how my vehicle was doing throughout the day More

Great customer service! Everyone we dealt with when buying our new Ford Explorer were super friendly and easy to deal with. They always found common things to talk about like Everyone we dealt with when buying our new Ford Explorer were super friendly and easy to deal with. They always found common things to talk about like being from the east coast. Thank you for making this purchase easy :) More

Great Servicr The service at North Star was great . I was greeted by friendly staff . Then texted a couple of times throughout service regarding my vehicle. My vehi The service at North Star was great . I was greeted by friendly staff . Then texted a couple of times throughout service regarding my vehicle. My vehicle service was quite and efficient More