Northstar Ford Calgary

Great service delivered promptly when promised. My rep Fiona was very personable and very efficient and the service was excellent. The only snag was that my email address must have been delivered wr My rep Fiona was very personable and very efficient and the service was excellent. The only snag was that my email address must have been delivered wrong as I never received an e Mail that was said to have been sent to me. More

Winter tires swapped out and lub job. I have always enjoyed the experience dealing with the service representatives. Sometimes it is a lengthy process to get in contact with the appointme I have always enjoyed the experience dealing with the service representatives. Sometimes it is a lengthy process to get in contact with the appointments desk. I understand that they are busy and they do get back to me in a timely manner. More

Fast and friendly service Brittany was very friendly and helpful. I was called during the day and given options for service. She explained what I needed. The hours were great. Brittany was very friendly and helpful. I was called during the day and given options for service. She explained what I needed. The hours were great. More

Car detailing The staff were very friendly and professional. The best I've had in Calgary. My vehicle isn't a Ford but I had heard great things about their detailin The staff were very friendly and professional. The best I've had in Calgary. My vehicle isn't a Ford but I had heard great things about their detailing service. I would recommend this dealership for detailing. From the moment I arrived to when I came back to pick up my Rogue the staff were excellent. I have to say, better than my Nissan dealership. More

Warranty Work Scott was courteous, polite and explained the service process. He returned my telephone call and followed up with an email with a copy of my invoice. Scott was courteous, polite and explained the service process. He returned my telephone call and followed up with an email with a copy of my invoice. This made for a positive customer car service experience. More

In and out no problems Other than getting a little lost when trying to find where the service department was, I had no issues. The fees were explained and I was kept in th Other than getting a little lost when trying to find where the service department was, I had no issues. The fees were explained and I was kept in the loop every step of the way. I was very hesitant to bring my car in for work because I had such a terrible experience at Maclin Ford but Mitch was so great and made this process painless. I will bring my car to Northstar anytime I need any work done. More

Yours is what Customer Service should look like Mitch was patient, friendly and very helpful in walking me through the 'Service' process. My previous vehicle was a 2000 and my new Ford is a 2015. Mitch was patient, friendly and very helpful in walking me through the 'Service' process. My previous vehicle was a 2000 and my new Ford is a 2015. I'm a senior and I'm still learning about the features on the new car, which can be quite daunting and complicated to me. However, Mitch put me at ease and answered all my questions (though some were probably quite dumb) in an easy to understand and professional manner. More

Great customer service! Mitch was great! Very friendly and was able to get my car finished before the time I asked for it. He was also able to get my recall done. He excee Mitch was great! Very friendly and was able to get my car finished before the time I asked for it. He was also able to get my recall done. He exceeded my expectations! More

Service Visit Advisor was really helpful, and followed through on his word. Enjoyed his service and hope he keeps assisting me for my visits. Thanks for letting me Advisor was really helpful, and followed through on his word. Enjoyed his service and hope he keeps assisting me for my visits. Thanks for letting me know wipers were an included part of my maintenance package!!! My criticism of this location-seems one of the advisors is always in a huff about something when I come in(this is how it looks to the customer anyways). It just looks bad-if that behavior can go on in the front end, what happens behind closed doors?!? More