Northstar Ford Calgary

Great friendly experience. Cassandra, was my service adviser for my recent service of both ford vehicles. She schedule both so service could be completed and I would not be with Cassandra, was my service adviser for my recent service of both ford vehicles. She schedule both so service could be completed and I would not be without a vehicle. She looked back at the history of the vehicles verify what has already been done on the vehicles. This saved me a fair bit of money. More

Water pump repair I was informed my water pump was leaking. I had gone over my powertrain warranty by 160 km, and was getting ready for a protracted argument with Ford I was informed my water pump was leaking. I had gone over my powertrain warranty by 160 km, and was getting ready for a protracted argument with Ford to get the work covered. To my surprise, the service advisor already had begun the process, and Ford picked up the lion's share of the repair! Thank you, Northstar! More

Cassandra was very efficient. She advised me of services that were not brought to my attention before. The service was prompt and efficient. The people were friendly and helpful. C She advised me of services that were not brought to my attention before. The service was prompt and efficient. The people were friendly and helpful. Cassandra was very polite and helpful. More

Friendly and helpful service. This was my first visit at Northstar Ford and I was impressed. Cassandra was very helpful, telling me about the special prices on such things as wheel This was my first visit at Northstar Ford and I was impressed. Cassandra was very helpful, telling me about the special prices on such things as wheel alignment, fall check up etc. Also I found out that my leaking axial seals will be covered under the extended warranty...I did not have to argue about it. After the sevice, I found out that I needed to get my brakes done in the next visit, Cassandra told me she will let me know how much this will cost, so that is great, no surprises after the service is done. Keep up the good work Northstar Ford! Petronella More

Cassandra was very efficient. She advised me of services that were not brought to my attention before. I am sorry I didn't have my last service prior to June of this year with C She advised me of services that were not brought to my attention before. I am sorry I didn't have my last service prior to June of this year with Cassandra writing up my service order. I am sure she would have advised me of the expired date of the 60,000km or 3 yrs More

Excellent The service was prompt and efficient. The people were friendly and helpful. Brittany was very polite and helpful. The lady in customer area very fr The service was prompt and efficient. The people were friendly and helpful. Brittany was very polite and helpful. The lady in customer area very friendly and helpful as was the shuttle driver. More

horrible experience I was told they couldn't source air conditioning parts anywhere in Canada and had to order from Ford USA. I waited 4 weeks for a part they ended up h I was told they couldn't source air conditioning parts anywhere in Canada and had to order from Ford USA. I waited 4 weeks for a part they ended up having 2 in stock due to a part # change. I kept questioning how this was possible for a 2013 Escape where there are thousands on the road and no parts in Canada. They assured me they had done everything to find the parts. Their story gave me red flags but no one there had the common sense to question it. More

Organized and on time. Team was organized and work was completed on time. All was good and I will use there services again in the future. Have a great day. Team was organized and work was completed on time. All was good and I will use there services again in the future. Have a great day. More

excellent service, expedient and very professional. I took my car in for an oil change. Fiona was very accommodating, helpful and a beautiful smile on her face even though she was very busy. 2 thumbs I took my car in for an oil change. Fiona was very accommodating, helpful and a beautiful smile on her face even though she was very busy. 2 thumbs up Fiona... More

Representative is excellent I am so satisfactory and make more business with them, and keep staying with this center even though I move to another locations recently. all working I am so satisfactory and make more business with them, and keep staying with this center even though I move to another locations recently. all working colleague is excellent too. More