Northstar Ford Calgary

Vehicle returned with a 28 inch scratch........ I dropped off my vehicle to get tires changed. I got my truck back with a deep, 28" long scratch on the driver side door. When I immediately raised I dropped off my vehicle to get tires changed. I got my truck back with a deep, 28" long scratch on the driver side door. When I immediately raised the issue to the service department, they indicated that as it was not reported by any of their mechanics, they could not in good faith do anything about it. The key learning I've had is that North Star Ford will make no guarantee to return YOUR vehicle in the same condition in which it was received. In the case of my vehicle, it was clearly damaged while in the care and custody of the dealership - albeit when and how is not clear. They washed their hands and told me to deal with it thru my insurance. (I guess that's not totally true - they offered to repair it for $1268 + GST....) ______________________ UPDATE: After working directly with Northstar Ford Management, they have graciously agreed to split the repair charges with myself, demonstrating a shared accountability. I understand Fords position, and appreciate them being willing to help. I've left part of the original review, but changed the rating to factor in their willingness to help. While I am frustrated with the damage, I am happy with Ford's willingness to help. Thank you. More

Great, timely service as usual !! Regular service was done quickly. Also got tires swapped, broken lite fixed and Auto Detail done by 5pm. Detailing is really worth the $$, it was li Regular service was done quickly. Also got tires swapped, broken lite fixed and Auto Detail done by 5pm. Detailing is really worth the $$, it was like stepping into brand new vehicle...thanks Team! More

Service and tire swap I consistently get good service from this dealership. I have now brought 2 vehicles from here. The other day I had my focus down for a service and tir I consistently get good service from this dealership. I have now brought 2 vehicles from here. The other day I had my focus down for a service and tire swap and they didn't charge me a cent!. FREE!. Thank you northstar ford calgary. More

Bang on and faster than I expected Transmission service was on and faster than I expected. Everyone at the shop is 110% committed to positive customer experiences and it shows. Recommen Transmission service was on and faster than I expected. Everyone at the shop is 110% committed to positive customer experiences and it shows. Recommend this shop. More

I'll be back The people are always friendly and helpful. When there has been small "issues" they have been dealt with immediately, professionally and adequately. I The people are always friendly and helpful. When there has been small "issues" they have been dealt with immediately, professionally and adequately. I will come back in spring. More

Northstar FOUND the Excellence! The Service Department obviously found what 'they' were looking for in "In Search of Excellence"...(Book by Robert H. Waterman/Tom Peters, 1982)... The Service Department obviously found what 'they' were looking for in "In Search of Excellence"...(Book by Robert H. Waterman/Tom Peters, 1982)... EXCELLENT SERVICE! More

Great service I had a broken back window on my 2012 F150 . It exploded for no apparent reason . Mitch was very understanding, the other short lady not son much . Th I had a broken back window on my 2012 F150 . It exploded for no apparent reason . Mitch was very understanding, the other short lady not son much . The service manager suggested that I call Ford which I did. They would not help even though it is apparently a common occurrence. The cost through Ford was ~$1500 installed . I had the same unit installed by Glass Masters for $730 - all in . The service manager was very helpful but I understand that there want much he could do . I did receive a $200 service/ parts credit from Ford. More

excellent service advisor is friendly and pro, i required oil change but she found that this is my last maintence package so she change to another day and make service advisor is friendly and pro, i required oil change but she found that this is my last maintence package so she change to another day and make sure my truck done properly thank you so much! Cassandra Walker More

lovley The women who checked me in and took care of the paper work was lovely. She made you feel as if you were a priority and was kind with her time. I'm af The women who checked me in and took care of the paper work was lovely. She made you feel as if you were a priority and was kind with her time. I'm afraid I do not recall catching her name and she is new to the team with no picture down below so I can not rate her performace. I would come back to this service area More

Very happy with service this time Drop off was smooth and quick. Investigated a small oil leak that had occurred after the last oil change. Repaired and cleaned the faulty oil filter. Drop off was smooth and quick. Investigated a small oil leak that had occurred after the last oil change. Repaired and cleaned the faulty oil filter. I had a GC for a gold clean that I asked to have done. The amount effort and the results of the detail was great. My truck looks fantastic. Highly recommend for the price. I'll be doing it once a year. More