Northstar Ford Calgary

Took 3.5 hours for an oil change. This appointment consumed my morning. It's just an oil change. This was a "Drop and Wait" appointment. I was expecting it to be under 90 min. I was no This appointment consumed my morning. It's just an oil change. This was a "Drop and Wait" appointment. I was expecting it to be under 90 min. I was not impressed. Thankfully, there was no charge, but I had to ask for it. Staff was very professional. I will try this service center again since they apologized and did not charge me. More

Lubrication of sunroof took all day I brought my vehicle in at 8am. Didn't get the vehicle signed in and dropped off in a good period of time - staff forgot I was sitting in the truck. I brought my vehicle in at 8am. Didn't get the vehicle signed in and dropped off in a good period of time - staff forgot I was sitting in the truck. I never got a phone call letting me know my truck was done nor what was happening. This also happened when I brought my truck in for an oil change. More

Vehicle returned with a 28 inch scratch........ I dropped off my vehicle to get tires changed. I got my truck back with a deep, 28" long scratch on the driver side door. When I immediately raised I dropped off my vehicle to get tires changed. I got my truck back with a deep, 28" long scratch on the driver side door. When I immediately raised the issue to the service department, they indicated that as it was not reported by any of their mechanics, they could not in good faith do anything about it. The key learning I've had is that North Star Ford will make no guarantee to return YOUR vehicle in the same condition in which it was received. In the case of my vehicle, it was clearly damaged while in the care and custody of the dealership - albeit when and how is not clear. They washed their hands and told me to deal with it thru my insurance. (I guess that's not totally true - they offered to repair it for $1268 + GST....) ______________________ UPDATE: After working directly with Northstar Ford Management, they have graciously agreed to split the repair charges with myself, demonstrating a shared accountability. I understand Fords position, and appreciate them being willing to help. I've left part of the original review, but changed the rating to factor in their willingness to help. While I am frustrated with the damage, I am happy with Ford's willingness to help. Thank you. More

Worst customer service i have ever experienced So this all started when I purchased what I thought were all season tires and had an appointment booked for Wednesday October 19th because I was told So this all started when I purchased what I thought were all season tires and had an appointment booked for Wednesday October 19th because I was told they would be there by the 18th. I called on the 18th and was told by the second person I talked to in parts (the first person said they would call me back and didn't) that they would for sure be there tomorrow (Wednesday) but as it was inconvenient for me to drop my car off I moved my appointment to Friday. On Friday Morning I receive a call from Service saying my tires weren't to arrive for 3-4 days ( I explained I was told that they were supposed to be there on the 19th) With the help from Brittany in service they were able to find me tires which would have been great and this review would have been positive except that although I had expressed I wanted All season tires more than once when I called I was quoted winter tires and these are what was put on my vehicle. What made this experience the worst experience and the reason I will never purchase another vehicle or go back to Northstar ford is that I always learnt in customer service that the customer is always right. However the way Northstar Ford does it is they have to prove you are right to even get so much as an apology and that is all you get. Being that this mix up was discovered at 4 pm on a Friday I was told they don't have anyone available or willing to switch my tires back to my old ones and I would have to wait till Monday! I could have a rental car but if they listen to recordings and find that it is my fault I would have to pay for said rental, I was offended by this and decided to go without a vehicle for the weekend and also because I had to somehow magically get to crowfoot from southland drive by train in less than an hour and I simply didn't make it. On Monday (the day I was told I would hear from them in the morning ) I didn't get a phone call until 1:30 rolled around and I decided to call 3 times and was treated rudely by the order desk being told that "its Monday and we are busy" as the reason why I still don't know the status of my vehicle. Finally at 2:30ish I heard from the manager of service who said that they would put my old tires back on and now leaving this in the hands of the manager of parts to deal with. The manager of parts called me shortly after who I will admit was nice to deal with, she admitted that I not only once but twice said in my call that I wanted All seasons and gave me a quote for 3 more types of tires 2 of which were more than the ones I had already paid for. Needless to say I didn't get anything for my inconvenience, being treated like a liar except for a small apology and now I have an appointment elsewhere to purchase the tires I wanted in the first place. More