Northstar Ford Calgary

Quick and easy Just an oil change. Booked a 'while you wait' appointment. Was estimated to be 1.5 hours which is a little long to wait but was done in 1 hour. No li Just an oil change. Booked a 'while you wait' appointment. Was estimated to be 1.5 hours which is a little long to wait but was done in 1 hour. No lineup or wait to check in. More

Service of 2016 Explorer Brought in the vehicle for normal maintenance and the service adviser was very courteous knowledgeable. They informed me of recommended service outsid Brought in the vehicle for normal maintenance and the service adviser was very courteous knowledgeable. They informed me of recommended service outside of the planned maintenance package saving me time and preventing excess tire wear. Excellent! More

Standard Oil Change Brittany took great care of us once we arrived. Getting through to Service on the phone however, was a challenge. When i called to set up the appointm Brittany took great care of us once we arrived. Getting through to Service on the phone however, was a challenge. When i called to set up the appointment, the phone rang 8 or 9 times, and then went to voice mail. When i had to reschedule, the same thing happened. i waited over 24 hours and didn't get a response, so called Rob, the service manager, and left an additional voice mail. after a couple of hours, he did return my call, listened to my concerns, and got me set up. More

Friendly service and ready when promised. The service staff were friendly and promptly had me in the service bay at the time of my appointment. The service rep explained what service was to b The service staff were friendly and promptly had me in the service bay at the time of my appointment. The service rep explained what service was to be completed. No extra charges and the service was completed at the time promised. More

Purchase of new 2016 F150. Couldn't rate price because I didn't check elsewhere. I feel that the dealership overall has improved considerably since the fall of 2011 when I bou Couldn't rate price because I didn't check elsewhere. I feel that the dealership overall has improved considerably since the fall of 2011 when I bought the first truck. I like dealing with Nathan. He has a similar approach to a fellow I dealt with for 30 years in Saskatoon. I am not interested in haggling over the price. Tell me the price you want and I either accept it or go elsewhere. I also want to state that I always received good service from Michael,(sp?) service adviser at Cochrane on the 2011 F150 which contributed to my decision to buy another Ford. I did have issues with the 2011 F150 when new (8000 km's) and I had decided to buy a Ram in the fall of 2012 as soon as the 2013's were available and never buy another Ford however Marty stepped up to the plate and had the 2011 repaired so that was definatley taken into account when making this purchase. More

Very helpful with unexpected winter tire problem. We brought our car to Northstar recently without an appointment because we were suddenly driving on the "little" spare tire after a flat tire in -20 w We brought our car to Northstar recently without an appointment because we were suddenly driving on the "little" spare tire after a flat tire in -20 weather. The big tire was pronounced "unrepairable" and Northstar was able to order and install a new winter tire in less than 24 hours. Everyone was very helpful, especially Liane. Thanks, Northstar. Sue and Lionel Singleton More

Accommodating I made my appointment for 1100 am but was early and they accommodated me. I was leaving the dealership by 1115 am. Great service. Thank you. I made my appointment for 1100 am but was early and they accommodated me. I was leaving the dealership by 1115 am. Great service. Thank you. More

Details I would like to start with Brittany, she was extremely helpful in getting me in and through the process of my trucks maintenance. Assuring me of what I would like to start with Brittany, she was extremely helpful in getting me in and through the process of my trucks maintenance. Assuring me of what I need and what i would need in the future. More

Oil change and annual service Arrived at the scheduled time, vehicle was immediately taken into the pre inspection bay, where the vehicle lights were checked, they inquired about a Arrived at the scheduled time, vehicle was immediately taken into the pre inspection bay, where the vehicle lights were checked, they inquired about any issues and then discussed what was to be included in the service. As we had purchased Fords prepaid four year service plan, a complete inspection was done, oil / filter was change, wipers and air filter replaced, tires rotated. All fluids inspected and topped up as required. I received a detailed inspection report, which include brake pad and tire measurements. I chose to wait for the vehicle, rather than leaving it and using their shuttle. Approximately an hour and half later, they came and told me everything was complete, they reviewed the items serviced and off I went. Waiting room had free wifi and coffee, so time went by quickly. More