Northstar Ford Calgary

Always a good experience . Always friendly and service completed when promised. Friendly and have car ready as promised. They suggest additional maintenance however they do no Always friendly and service completed when promised. Friendly and have car ready as promised. They suggest additional maintenance however they do not push to have it done. More

Oil change went to plan It was all done as expected. These are extra words to fill the space. It was a scheduled oil change, howuch is there to say about that when it goe It was all done as expected. These are extra words to fill the space. It was a scheduled oil change, howuch is there to say about that when it goes to plan? More

Heater fan repair F-150 had a heater that would only blow air at full or off. Work was done quickly and we can now have heat at variable fan speed. F-150 had a heater that would only blow air at full or off. Work was done quickly and we can now have heat at variable fan speed. More

Feb 10 Service App't Mitch is a fantastic representative of the Northstar Service team. Explained in detail the efforts that were undertaken to address the issue I'm havi Mitch is a fantastic representative of the Northstar Service team. Explained in detail the efforts that were undertaken to address the issue I'm having with the AM radio in our 2015 F150 and even though the issue has been ongoing for close to a year (and wasn't fixed this visit) he turned what could be a negative into a positive just through his approach. I'm confident that Mitch will follow up as committed and let me know when Ford has isolated the problem for your tech to resolve. He was also a great resource when it came to highlighting the benefits of the new model F150 re the drive train changes for 2017. Although not discussed with Mitch, I am also trusting that the commitment made by Rob Meade when I first had this problem worked on, to fix the damage to the dash will be followed through on. Thanks, Bruce More

Great. I brought my F150 in for some warranty work. This was my first visit to Northstar Ford. Mitch (service advisor) was AWESOME to deal with. All of th I brought my F150 in for some warranty work. This was my first visit to Northstar Ford. Mitch (service advisor) was AWESOME to deal with. All of the issues with my truck were addressed, and it is back to 100%. I wouldn't hesitate to recommend the service dept. at Northstar Ford. More

Review I brought my Ford Escape in for it's first service and the service advisor, Cassandra, was very professional and helpful. The check-in process was ef I brought my Ford Escape in for it's first service and the service advisor, Cassandra, was very professional and helpful. The check-in process was efficient and useful. I felt that my car was in very proficient and dedicated hands. More

As always getting better As always the service staff at North Star Ford went above and beyond in taking care of my truck and I. From the moment I booked in for the maintenance As always the service staff at North Star Ford went above and beyond in taking care of my truck and I. From the moment I booked in for the maintenance I needed till my keys were in my hand at the end of the day . I was kept informed and up to date by present and helpful staff . More

3 visits, 3 days with no vehicle, no correct fixes I had an IWE issue in 2014 and once that was fixed (after multiple days for you to figure it out as well, it appeared to be fine with no issue again u I had an IWE issue in 2014 and once that was fixed (after multiple days for you to figure it out as well, it appeared to be fine with no issue again until Dec 2016). I was being laid off in Dec 2016 with option to purchase this truck from company once fixed by ford. I brought my company truck in to be repaired Dec 2016 to have the exact same (IWE issue/sounds/grinding/rubbing/vibration as in 2014) fixed with an open credit card to pay for any/all repairs prior to me purchasing it. 1st appointment you did not fix what I asked, but instead said it was a warranty issue. 2nd appointment you still did not fix what I asked, and only replaced warranty item that was ordered from 1st appointment. 3rd appointment you still did not fix the IWE issue I asked to be fixed originally, but found hoses that needed to be replaced. There was no charge due to the circumstances. I STILL have the IWE issue going on. I hope no one else can hear the grinding sound as I do, as I would be so embarrassed. I am very frustrated due to the fact that you never fixed what I asked 3 times, I now was laid off and bought the truck that was NOT repaired as per my companies request because FORD said it was something else which was warranty. How can it be something else if it is the exact same thing you told me/fixed in 2014. I DO NOT want a bill now... I am unemployed. I have had it in for 3 full days with no vehicle to drive, and it is STILL NOT FIXED. I cannot keep bringing it in with no vehicle endlessly. Very frustrated as this could have all been fixed and paid for in full by my paast company. Laura Weaver More

Regular service and interior/exterior detail As usual, it was a fantastic experience. Fiona checked me in, and by the time I could tell her that my windshield wipers were streaking, she already As usual, it was a fantastic experience. Fiona checked me in, and by the time I could tell her that my windshield wipers were streaking, she already had it on my service order to replace them. Fiona and the whole team always go the extra mile to make sure customers have a good experience. Love this place! I also love the detailing - always a top-notch job, very happy. More

F-350 Service and Brakes Service Advisor was very nice to deal with and everything was completed to my satisfaction. The overall experience from beginning to end was exception Service Advisor was very nice to deal with and everything was completed to my satisfaction. The overall experience from beginning to end was exceptional. I was very impressed with the work starting as quick as it had More