Northstar Ford Calgary

Knowledgeable and friendly staff. Great customer service. I bought a 2016 Ford Focus from the used car lott at Northstar Ford. The sales staff is very knowledgeable and thorough. I approached the used car dea I bought a 2016 Ford Focus from the used car lott at Northstar Ford. The sales staff is very knowledgeable and thorough. I approached the used car dealership on their day off and Ray Jeffrey's from the new car dealership helped me get multiple test drives and choose my vehicle thereafter. He checked in on me throughout the sale process to make sure everything went smoothly. The financial service manager, Mike Issa provided me with excellent customer service with regards to getting me competitive finance rates and working with my budget at the time. I also got introduced to the Service Manager, Damian Banick. He gave me the 411 on my maintenance plan and put my mind at ease. I am not particularly impressed with the performance of the heated steering wheel on my car. Hope they look into it for me going forward. Overall, I had a great experience. More

Great customer service, fast and friendly environment. The service was great. I did not wait too long for my vehicle to be serviced considering that I have my 2 years old child with me. They have toys, boo The service was great. I did not wait too long for my vehicle to be serviced considering that I have my 2 years old child with me. They have toys, books and coloring in the lounge. More

My Scheduled service Came in for my routine oil change. Cassandra was my service contact and she was great. Got me in and out in about 45 mins for my oil change and a sign Came in for my routine oil change. Cassandra was my service contact and she was great. Got me in and out in about 45 mins for my oil change and a signal light change. We had a good chat about trucks and I was on my way. Thanks! More

Until this time I have had excellent service. However, I did have a rather difficult time on February 28th with a service person when I brought my 2013 Ford Escape in for a service appointment. I However, I did have a rather difficult time on February 28th with a service person when I brought my 2013 Ford Escape in for a service appointment. I was very upset when I picked up my car at 5pm that day. The following day, I went into the garage again and spoke to the service manager, Rob Meade, who was very kind and helpful. The next time I make an appointment, I will go directly through him and not deal with the service lady I had. He is in agreement with this. More

First service maintenance Our service advisor Fiona Rea is friendly, helpful and knowledgeable. All staff in service department are most pleasant to deal with. Our concerns are Our service advisor Fiona Rea is friendly, helpful and knowledgeable. All staff in service department are most pleasant to deal with. Our concerns are always addressed. Totally enjoying our new 2017 ESCAPE. THANKYOU! More

Detailing The service and pricing was excellent. The staff were very friendly and accommodating, I recommend North Star to everyone I know. Thank you North Star The service and pricing was excellent. The staff were very friendly and accommodating, I recommend North Star to everyone I know. Thank you North Star Ford More

Great service! Great experience! Extremly professional sercice personnel. wouldn't bring my car anywhere else. They always make me feel like family when I bring me c Great experience! Extremly professional sercice personnel. wouldn't bring my car anywhere else. They always make me feel like family when I bring me car in. Thanks! More

Oil change Cassandra was very polite and friendly, she offered service sales that may be required without being pushy and the work was completed by the estimated Cassandra was very polite and friendly, she offered service sales that may be required without being pushy and the work was completed by the estimated time she gave us. More

Awesome Services The service advisors are extremely friendly and very knowledgeable. They take care of your needs and are helpful with any information and options avai The service advisors are extremely friendly and very knowledgeable. They take care of your needs and are helpful with any information and options available. Love the services. More

Scheduled maintenance & sun roof repair Brought my vehicle in as scheduled. Was handled excellently by Service Advisor, Liane on intake. Was advised on pickup later that day that the vehicle Brought my vehicle in as scheduled. Was handled excellently by Service Advisor, Liane on intake. Was advised on pickup later that day that the vehicle had to come back in the following week for additional servicing (new motor for sunroof). Vehicle also had a slow leak in a tire that was requested for repair. Mechanic did not repair on 1st trip even though they removed the tires to inspect the brakes for wear. Tires were to be rotated as well but this looks not to have been done. It's a minor detail but being mentioned. Picked top the vehicle afternoon of first visit. Mechanic left sunroof in a locked open position which was very inconvenient as I spent the next two days trying to get the roof to close somewhat so that snow or slush from the roads wouldn't enter the vehicle. Sunroof motor was replaced on next visit. Roof liner was left with grease prints and indents on the liner where a tool of some sort was left on it. Not major but being noted. Picked up vehicle after return visit. Tire leak had been repaired. Liane, Service Advisor again was very prompt in calling me and having the vehicle ready for pickup. No mechanic's name was listed on the service order so unable to select from list below. More