Northstar Ford Calgary

Great minus confusion with booking I booked my appointment on the phone about 10-12 days before and the girl on the phone said I could wait for my car and that the day was wide open for I booked my appointment on the phone about 10-12 days before and the girl on the phone said I could wait for my car and that the day was wide open for appointments. I picked a 9am time slot and when I arrived, the service girl said that they don't take appointments on Saturdays. I realize it wasn't there service girl who booked my appointment but I had planned on waiting for my service. At this point the service girl told me she'd try and figure something out. I went and sat in the show room and she came back a few minutes later and told me that she'd gotten my car in. The service girl was great but the girl who booked my appointment might need to know when to take appointments and when not to take them. More

Had brakes serviced through replacement of front and rear I have always been very pleased with the service received. Repairs/replacements have been completed timely without delay. The service level has alwa I have always been very pleased with the service received. Repairs/replacements have been completed timely without delay. The service level has always been explained and cost estimate given prior to starting the work. More

Can't Recommend This Group Enough Cannot recommend the service department at this dealership enough. They reviewed a fairly substantial warranty claim that was rejected by another deal Cannot recommend the service department at this dealership enough. They reviewed a fairly substantial warranty claim that was rejected by another dealership and took my vehicle in without any issue. The whole team was fantastic and made every effort to ensure I was looked after from start to finish. There are literally 6 dealerships closer to me than North Star, but I can assure you that they will be my first call for service and sales moving forward. More

Great service. Service Manager was very helpful and accommodating. Service rep competent, efficient and friendly. Finance rep very friendly and thorough! Only n Service Manager was very helpful and accommodating. Service rep competent, efficient and friendly. Finance rep very friendly and thorough! Only negative is the price quoted to reattach a cup holder. More

Excellent service Fast, friendly service for first Ford vehicle. Pleased with the work done and the responsiveness of staff. Very impressed to see service representati Fast, friendly service for first Ford vehicle. Pleased with the work done and the responsiveness of staff. Very impressed to see service representative go out of her way to assist a hearing-impaired customer through sign language. More

Same day service I called early in the morning to see if there was an appointment available. I was able to bring my vehicle in, have it serviced and pick it up at the I called early in the morning to see if there was an appointment available. I was able to bring my vehicle in, have it serviced and pick it up at the end of the day. Wonderful service. More

Excellent Customer Service The Parts representative who answered my call was exceedingly good and very helpful. The whole team was very professional. I got help from 2 oth The Parts representative who answered my call was exceedingly good and very helpful. The whole team was very professional. I got help from 2 other persons there. A gentleman and and a lady. I not only got what I wanted but also got a lot of helpful instructions on how to fully resolve my issue. Great team! I am a very happy customer. More

friendly staff, resolved vehicle isssues quickly Northstar Ford staff were very friendly and knowledgeable. My vehicle's issues were fixed quickly and at a very fair price. I would not hesitate to r Northstar Ford staff were very friendly and knowledgeable. My vehicle's issues were fixed quickly and at a very fair price. I would not hesitate to recommend their services to friends and family. More

Quick, friendly service Got my everyday work vehicle in on short notice for service. Had the work done quickly and had my vehicle ready for pick-up when I arrived Got my everyday work vehicle in on short notice for service. Had the work done quickly and had my vehicle ready for pick-up when I arrived More

Extended Service Plan - Oil Change The service department was very accommodating when scheduling my oil change. As always Fiona was right on her game. Some maintenance is recommend by The service department was very accommodating when scheduling my oil change. As always Fiona was right on her game. Some maintenance is recommend by date but due to my low mileage it wasn't necessary. I'm always happy with the shuttle service. More