Northstar Ford Calgary

Always a Pleasure No one wants to take their vehicle in for service, but working with Fiona a Northstar Ford in Calgary makes it easy. She kept me up to date as to wha No one wants to take their vehicle in for service, but working with Fiona a Northstar Ford in Calgary makes it easy. She kept me up to date as to what was going on and when my vehicle required an overnight stay and I wouldn't be able to pick it up, she worked with me to find a solution so that I would have the vehicle back when it was finished. And when another issue popped up after the weekend, Fiona got me right in, got me a ride home and promised to call with an update as soon as they knew what was up. More

Oil change under 55 minutes New at the position, Kevin did an outstanding job setting up the invoice and making sure I had my car back quickly. Great mentoring by Fiona! New at the position, Kevin did an outstanding job setting up the invoice and making sure I had my car back quickly. Great mentoring by Fiona! More

Friendly prompt customer service. I was contacted with an update on the assessment and potential repairs in a timely fashion, great follow up. See you next time, Thank you. I was contacted with an update on the assessment and potential repairs in a timely fashion, great follow up. See you next time, Thank you. More

Customer Centric Good Service as always. Once there was an understanding of where I was coming from, and my needs understood by the North Star team, it was a quick tur Good Service as always. Once there was an understanding of where I was coming from, and my needs understood by the North Star team, it was a quick turnaround to ensuring I was satisfied and in the Ford I wanted. S.Shea More

Great Service ! I was very pleased with Northstar's service. Very professional. My car was serviced on time, prompt phone calls were made as needed. Very happy. I was very pleased with Northstar's service. Very professional. My car was serviced on time, prompt phone calls were made as needed. Very happy. More

First Time here, treated like a regular I was in the city from 2 hours away, recovering from a surgery. I decided to use the time to get a few small issues resolved, and get an oil change. I was in the city from 2 hours away, recovering from a surgery. I decided to use the time to get a few small issues resolved, and get an oil change. I was given great prices on the work I paid for, and my warranty repairs were covered. I am very grateful for the speedy parts delivery and great service I received from everyone I talked with. More

Unexpected repair needed I had A small mishap and needed a repair done. Brittany was able to locate the part for me and between her and her manager was able to get me schedule I had A small mishap and needed a repair done. Brittany was able to locate the part for me and between her and her manager was able to get me scheduled the next morning to get it fixed, in addition to getting my car detaileled. I had my vehicle back by 10am. Very thankful for the quick service. The parts are always too expensive. More

Average Service - Cost An Issue Can't give more than average rating as I had some minor “beefs” and probably more importantly I don't agree with Ford and/or Dealership and/or Ford cu Can't give more than average rating as I had some minor “beefs” and probably more importantly I don't agree with Ford and/or Dealership and/or Ford current policy/policies re charges for service. Although I am generally reluctant to respond to these requests unless I can say I am completely satisfied, in this case I think it is necessary to pass on my reasons in some detail. These reasons are as follows: 1. Invoice for service notes "Check both batteries passed but both terminals corroded" and later on the invoice "Recommend service both battery terminals 1.0 hr ..". Had I been advised by Service Advisor this was needed (I wasn't) I would have declined as I don't believe paying 1 hour labour would be appropriate for a 5 minute or less task. This type of "service" should be complimentary (as it was most certainly in the past). This is a small issue and fortunately I can correct the problem myself but I find it troubling that Ford has adopted this rapacious approach to charges for service. 2. Another “minor” beef but worthy of mention – in the recent past I have received a copy of inspection report on vehicle showing tire tread wear indication, brake pad condition, etc. Not received this time – makes it hard to judge when I need to plan for future maintenance. 3. I can’t verify as I did not receive a copy of the inspection report (item 2 above) but I’m sure (not 100% certain of course) engine coolant was checked. In many, many years of having cars and trucks serviced at dealers I’m sure the coolant level was always checked and topped up to the minimum mark on the reservoir if needed – this didn’t happen this time and it makes one wonder if there would be an hour labour charge for this as well! Also not a good indication that a thorough inspection/service was performed. 3. Major beef – I reported potential serious issue with the mechanical condition of engine (intermittent white smoke from exhaust). I was advised that I would have to agree to something like a cost of $160 or $170 to have this issue checked out with no guarantee of finding and/or fixing anything. As I have experienced in recent past (at this particular Dealership & same vehicle) the same approach with respect to an issue with radio system that I paid large cost for conclusion nothing wrong could be found – incidentally problem still persists. The potentially more serious problem with engine is more concerning and I would have thought Ford service personnel would be aware of possible causes (per internet this issue is fairly common). However, given that Ford service can’t speculate what possible problems might be manifested by the condition I am observing and Ford service would/will not guarantee they can fix the problem (if there is one) I do not feel I should gamble the required $170 to get it checked out. I can get this issue checked out by non-dealer engine service providers (“specialists”) for 25% to 30% per hour less than Ford. 4. I was advised that at mileage on my truck that transmission and differential service should be done. When I asked I was told this was essentially only changing transmission, differential, etc. fluid and would cost over $1,000. I have checked with outside suppliers of transmission, etc. service and this service can be obtained for 50% to 55% less. Conclusion – in essence I have always been willing to have my vehicles serviced at Dealership service departments albeit at a somewhat cost premium because there was confidence that what was needed would be done without addition cost (i.e. items 1, 2 and 3) and the Dealership had intimate knowledge of the vehicle and would know of potential issues and be able to resolve without the customer having to finance the solutions. It is only recently (in reality - the last couple of services on my truck) that I have become aware of the need to risk a fairly high cost to have a problem looked at. Bottom line is based on Dealership’s reduction in level of service that was available in the past it does not make sense to pay the premium in cost for service and/or repair that can be obtained or exceeded elsewhere. More

Continued good service Northstard Ford Calgary continues to exceed our expectations, they are very customer service oriented and do the job they say they will do. I feel ver Northstard Ford Calgary continues to exceed our expectations, they are very customer service oriented and do the job they say they will do. I feel very safe getting my truck looked at this dealership. More

Perfect Great all around. I'm glad they caught the issue before it got worse. The whole Northstar team do a great job and I'm sure will continue to do so in Great all around. I'm glad they caught the issue before it got worse. The whole Northstar team do a great job and I'm sure will continue to do so in the near future. More