Northstar Ford Calgary

Very unhappy! I have had my 2015 F150 in for regular maintenance as well as a couple of warranty issues three times in the last few weeks. My most recent issue that I have had my 2015 F150 in for regular maintenance as well as a couple of warranty issues three times in the last few weeks. My most recent issue that required me to bring my truck in for the 3rd time was a faulty rear door latch so once the part was in, I was asked to arrange an appointment to have it installed. I scheduled an appointment for yesterday morning and brought it in promptly at 7:30. There were challenges finding my 'open' ticket but was assured they would take care of it. It wasn't Cassandra that checked me in as she was not in yet but I don't recall the individual that I was dealing with. I had the shuttle driver take me back home (since they won't go outside of that part of the city to take me downtown to the office) and waited patiently for a call to inform me my that truck was ready. After waiting for most of the day, I called at 3:45 to see if there was an issue with the installation. I was told that they had misplaced my work order and they were just taking it in now. I was told it would be ready for 5:00. The explanation I received was that the service rep that checked me in was only in his 3rd week and didn't understand the process for existing work orders. It seems to me that someone should have been checking up on appointments that were scheduled for that day long before the customer has to call in to inquire on the status. I am also very frustrated with their policy of having the customer go through a light check every time they bring their vehicle in. That should be part of the inspection for regular service and if the customer has brought in their vehicle 3 times in a 2 week period of time, they should not be required to waste any more time having to go through this process - especially when it's busy and the service department is backed up requiring the customer to remain in their vehicle for several minutes. The service manager has told me in the past that part of the reason for this is so customers know how to operate the lighting on their vehicle. I have gone through the functionality of my truck thoroughly and do not need any more lessons on its lighting. I would much rather their company policy be not to ignore customers that are expecting the work to be done. This is not the first negative experience I have had with this service department and I am finally going to be taking my service and any future vehicle purchases to another dealership as it is quite clear that Northstar Ford does not need or appreciate my business. Thanks, Barry More

Service and Warranty Work! As per usual, the work was done on time and in-time without any unexpected costs. Had a service completed as well as some other issues that were take As per usual, the work was done on time and in-time without any unexpected costs. Had a service completed as well as some other issues that were taken care of under my extended warranty. More

Fast and efficient I was leaving on. vacation when vehicle would not start. I called the service department and I was able to get an appointment in less than 2 hours. Th I was leaving on. vacation when vehicle would not start. I called the service department and I was able to get an appointment in less than 2 hours. The vehicle was quickly repaired and we were on our way. More

Oil change and service Great friendly service staff, took 2 hrs. To change oil , a bit much when I had a booked Appt. Typical of big dealerships , not unlike Ontario. Thanks Great friendly service staff, took 2 hrs. To change oil , a bit much when I had a booked Appt. Typical of big dealerships , not unlike Ontario. Thanks More

Fast, efficient, polite service! This was my first oil change and tire swap completed on my Ford Escape. I was impressed with the service I received from the person that greeted me. I This was my first oil change and tire swap completed on my Ford Escape. I was impressed with the service I received from the person that greeted me. I was also glad that it only took about an hour for the appointment. I even had a chance to visit with the sales rep who sold me my car and the nice fella who helped with my financing - they approached me while I was sitting and waiting for my vehicle - I think it's awesome that they remembered me and came to chat to see how I'm doing and liking my new wheels. Great job Northstar Ford! It's been a pleasure doing business with you so far! I look forward to future service appointments - I hope they are all as smooth as this one was! Thank you! More

Efficent and Courteous - Breath of Fresh Air Service Team, esp. Cassandra Walker, was very professional and efficient. Truck intake in the morning was fast and the service order was reviewed for Service Team, esp. Cassandra Walker, was very professional and efficient. Truck intake in the morning was fast and the service order was reviewed for clarity. They even asked if I needed a lift somewhere. Truck pickup was on time and the service was done right the first time. More

Excellent as always! Courteous, helpful, efficient, and timely. A pleasure waiting for vehicle in lounge and chance to look at some of my favorite choices of future vehic Courteous, helpful, efficient, and timely. A pleasure waiting for vehicle in lounge and chance to look at some of my favorite choices of future vehicles! More

First proper service since 2012 This is the first time I have had a complete proper service at North Star Ford since I purchased my F250 Superduty truck in 2012 This is the first time I have had a complete proper service at North Star Ford since I purchased my F250 Superduty truck in 2012 More

Efficient and reasonable rates A timely and very efficient process and team who kept to the advertised hour schedule for the service. It was also an extremely reasonable rate to pay A timely and very efficient process and team who kept to the advertised hour schedule for the service. It was also an extremely reasonable rate to pay. More

Best Customer Service When I first got there I was helped by Liane. She was very pleasant to deal with. After I was done being checked in I had asked if the shuttle was aro When I first got there I was helped by Liane. She was very pleasant to deal with. After I was done being checked in I had asked if the shuttle was around. It was not, so I mentioned that it was fine that I would take the Ctrain. Right away Liane offered me Ctrain tix to work and back. I then got to work and was delighted that not much time after I got a call that the truck was done. Liane was awesome to deal with and made me want to come back to Northstar. Thanks very much. More