
Northland Volkswagen
Calgary, AB
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Friendly and knowledgeable service. I was greeted by staff that paid prompt attentive to my needs and requests. Jamie was very knowledgeable about the GTI that I was looking at. He answe I was greeted by staff that paid prompt attentive to my needs and requests. Jamie was very knowledgeable about the GTI that I was looking at. He answered all of queries in a professional manner. The information was presented and then I was left to make my final decision. No pressure of any sort. Manou in Finance was helpful and wonderful to deal with. The whole experience from turning in my old vehicle to driving away in my new GTI was positive. Ron More
VW Northland Matt did a wonderful job to stay connected and greeted me with the same service from the time we got on the phone to the day I picked up my car. Commu Matt did a wonderful job to stay connected and greeted me with the same service from the time we got on the phone to the day I picked up my car. Communication is key to me at least and I felt heard and respected. More
Excellent experience Our recent experience at Northland Volkswagen was wonderful! Carmen was very helpful in looking through various options, taking us for a test drive an Our recent experience at Northland Volkswagen was wonderful! Carmen was very helpful in looking through various options, taking us for a test drive and answering all our questions. She is very friendly and easy to work with, we truly felt she was giving us the best possible deal and was very straightforward throughout the entire process! More
Excellent service new GTI, Northland VW My recent experience at Northland was very memorable. I was greeted and helped efficiently and honestly by the very knowledgable Jamie in finding my d My recent experience at Northland was very memorable. I was greeted and helped efficiently and honestly by the very knowledgable Jamie in finding my dream GTI. The car was found and the deal done in one day! Jamie was awesome and our experience with him was excellent. Guy in finance was also great and made sure we got the deal sorted. Overall the staff seemed super caring and pleasant. The dealership and its staff made me feel great and I would recommend anyone who is looking to buy a VW product to visit the dealer and see Jamie. More
Purchased 2017 GTI Matt Moro was awesome from the minute we met right through to driving off the lot. This was the best car buying experience that I've ever had and wou Matt Moro was awesome from the minute we met right through to driving off the lot. This was the best car buying experience that I've ever had and would highly recommend Matt to everyone. The 2017 GTI is incredible! More
Routine service bill was much higher than quoted. Was in for the big service ( oil, oil filter, engine air filter, fuel filter, and inspection ). When presented with the bill I was charged labour on t Was in for the big service ( oil, oil filter, engine air filter, fuel filter, and inspection ). When presented with the bill I was charged labour on the air filter install as well as the air filter. I was not advised that this was going to cost above the quote. I was also charged labour and parts cost for DEF. Also not explained upfront. At my local dealer in St. Catharines I was charged only for the DEF. No extra charge for labour. Also was only charged the going rate for DEF. Northland charged more the twice the price. I was visiting the area when the service was due. I will not be back to this dealership for anything. More
Excellent Service I bought my first (almost) new car from Northland VW. I was very impressed, right from the first time I walked in. They have a great showroom, with a I bought my first (almost) new car from Northland VW. I was very impressed, right from the first time I walked in. They have a great showroom, with a good selection of cars, and their staff are friendly and helpful, without being pushy. They also keep their website up to date, which I appreciated! I dealt with Carmen, she was wonderful! She went above and beyond my expectations, and I'm not just saying that! She gave me excellent service, from finding out the info that I needed, to dealing with my questions and concerns. She is personable and easy to talk to, and I left feeling like I had made a new friend :) More
Great Experience! Carmen was a pleasure to deal with throughout the process of purchasing my Golf. She was extremely helpful, knowledgeable and was not pushy. The deale Carmen was a pleasure to deal with throughout the process of purchasing my Golf. She was extremely helpful, knowledgeable and was not pushy. The dealership loaded up my vehicle with the wrong rim/tire combo which I only noticed once I arrived home after my new car purchase. I called Carmen to let her know. Without a moments hesitation Carmen asked for my address and came to personally bring me the correct wheels within the hour. What excellent customer service! Thank you Carmen! More
Amazing customer service Carmen was an awesome experience all around with amazing customer service and such a wonderful person to deal with and all the staff too was amazing, Carmen was an awesome experience all around with amazing customer service and such a wonderful person to deal with and all the staff too was amazing, with so much knowledge thank you for an amazing experience :) More
Plainly said, Matt is fantastic. Matt is someone who is very patient and eager to help. He isn't pushy at all and gives you the space you need while giving you all the necessary tools Matt is someone who is very patient and eager to help. He isn't pushy at all and gives you the space you need while giving you all the necessary tools to make the best informed decision. I had been to many dealerships prior to Northland Volkswagen and by far, Matt was the most comfortable salesmen I worked with. I would highly recommend going to him just to see what Volkswagen has to offer for you. More