North York Chrysler Jeep Dodge Ram Fiat

STRANGE APPROACH to NOT selling a vehicle This story is almost unbelievable - BUT IT HAPPENED. I was very interested in buying a vehicle from North York Chrysler. I tried desperately to get This story is almost unbelievable - BUT IT HAPPENED. I was very interested in buying a vehicle from North York Chrysler. I tried desperately to get someone form the dealership to call me back to confirm they still had the vehicle and would sell it to me. So here is my story of how to waste 3 and half hours of your life that you will never get back. Called the dealership, asked to speak to sales person, all busy call me back...nothing happened. Went on line spoke with the online rep and asked if they could get someone to call me back...nothing happened. Put in an online request for contact via the website on the vehicle of interest - no response. Called the dealership again.... no salesman ... call back ... never happened. Put in another online request for contact via the website - no response. GAVE UP! Next day got a call from the customer service end of Chrysler asking how my experience was the day before. I told them no one ever called me back... they sounded shocked and apologized but that was it. Actually next day called up Islington Chrysler, talked to a salesman and went down the same day to purchase a vehicle. That is what it should be. Bought my daughters car at North York a few years ago but the SALES and SERVICE has gone WAY DOWN HILL. My son bought his vehicle from dealer in Newmarket because of the rude response at North York last year. I THINK THEY WILL BE IN TROUBLE SOON IF THEY CONTINUE WITH THIS LACK OF SERVICE. More

I was impressed by the quality of service I was impressed by the customer service ( Heather K )from the time I arrived. She was personable and took an interest in my situation. When it was a I was impressed by the customer service ( Heather K )from the time I arrived. She was personable and took an interest in my situation. When it was apparent that my car would not be ready that day, she arranged for a rental. Two days after my appointment, she called back to inquire about the repair. When she learned that the job was not done to my satisfaction she arranged for me to come back the next day and personally took care of the situation. It was by far the best customer car I have experienced! She took a personal interest such that I will have no hesitation in returning to the dealership in the future More

Dishonest & Deceptive Sales... BUYER BEWARE. I visited this dealership to purchase a 2016 Jeep Grand Cherokee. My entire experience was filled with typical high pressure sales tactics and lies. I visited this dealership to purchase a 2016 Jeep Grand Cherokee. My entire experience was filled with typical high pressure sales tactics and lies. I had found a similar vehicle for $61,000 (including an extended Chrysler warranty) at another dealership, but it was not the colour I wanted. North York had a similar vehicle in the correct colour so I went there looking to see if they would match the price for the vehicle and warranty from the other dealership. I had done a lot of research into the extended warranties and knew that only the ones provided by the manufacturer were actually worth investing in. There are many third party warranties available, but good luck getting re-imbursed if anything ever goes wrong. A quick google search related to any of these companies will provide you with endless hours of horror stories to read. My salesperson Ali and his manager Yasir utilized all the normal high pressure sales tactics that one would expect from a low end dealership. Once I provided them with the written estimate from the other dealership (which included the CHRYSLER warranty) Yasir agreed to sell the vehicle for $62,500 ($1500 more), even though he was going to "loose money on the deal". I decided to go ahead with the purchase because I really wanted the colour they had in stock, but asked Yasir to provide me with the details of the extended warranty so that I could make sure he was providing the correct Chrysler package (there are about 10 different options). His response was "it's exactly the same as what you requested from the other dealer". I told him that I would not proceed with the purchase until he told me exactly what I was receiving. And the truth... After endless requests for proof of the type of warranty, Yasir contacted me and said that there was "some sort of mixup" and they had actually quoted me with a THIRD PARTY warranty (not backed by Chrysler) that only covered the engine, but they only did it so they could "match" the price from the other dealer. Ali, Yasir and the finance manager knew that I had zero interest in anything but a Chrysler warranty and still tried to deceive me. I asked to speak with the general manager (who could never be bothered to get back to me), but did speak with a sales supervisor who tried to defend their actions (and told me I probably wasn't very clear about what I wanted) instead of just apologizing for the mixup. Yasir agreed to fix the issue and put the proper warranty on the vehicle, but when I got the updated paperwork, the price had increased by another $3000! At this point I left the dealership and went somewhere else. Also, here are some lines Yasir & his friends used that I found funny. Right out of the sleazy salesman handbook: - We can sell it to you for.... but I'm going to loose money on this deal - This offer is only good until the end of the day - If you sign the agreement right now, you have X amount of days to change your mind. - After taking a test drive and looking at the numbers I said I needed to think about it as their price was still high. Their response "was there something wrong with the car, what do you need to think about?" Avoid this place... More

2015 dodge journey Would recommend this dealership. Very knowledgeable sales people. My salesman Alireza Ronaghi was professional and treated me fairly. Would not hesita Would recommend this dealership. Very knowledgeable sales people. My salesman Alireza Ronaghi was professional and treated me fairly. Would not hesitate to buy from them again. More

Fraud Sales Person After gave the deposit money for used vehicle, sales person told us that this vehicle has been sold out already to another customer. He told us that i After gave the deposit money for used vehicle, sales person told us that this vehicle has been sold out already to another customer. He told us that if you want to buy then go for financing, and you don't need to pay any hidden fees like admin lien or any other charges and no interest for one month. . When we confirm with the finance guy he refused for that term and then sales person came and changed his statement in front of finance officer. They can not sell one vehicle to two different person at a time. Sales Manager was also involved and responsible in this matter. I never recommend any customer for North York Chrysler. Very Bad experience. More

Great customer service Had a great experience with sales associate Amin Rostami and F and I Manager Dara Khan. All process of car purchasing and communication was fast, very Had a great experience with sales associate Amin Rostami and F and I Manager Dara Khan. All process of car purchasing and communication was fast, very friendly and professional. We are very pleased. Thank you so much Amin and Dara! More