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North York Chrysler Jeep Dodge Ram Fiat

Thornhill, ON

3.1
1,112 Reviews

7200 Yonge St

Thornhill, ON

L4J 1V8

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1,112 Reviews of North York Chrysler Jeep Dodge Ram Fiat

January 09, 2017

Rude unprofessional and just plain aweful From attempting to book an appointment, to picking up my vehicle every employee I delt with was rude, considering and unappricitive of my business. WO More

by 200girl
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Loenora
Mar 24, 2017 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hi, We apologize for the inconvenience caused. Could you please provide us with a few more details such as the date you visited our dealership on, the name of the employee you dealt with and the VIN of your car. Once we have the above information, we’ll look into the matter and resolve the issue at the earliest. Our service staff consists of highly polite and kind people who treat customers like friends and family. They make sure the customers feel extremely comfortable at our dealership and always look forward to seeing them again. We work very hard to make sure the customer leaves our dealership with a smile on their face. So please do provide us with the above details and we'll make sure to get back to you at the earliest. Regards, Your Friends at North York Chrysler.

January 01, 2017

Bargaining in bad faith I looked up a 2016 Lexus advertised for sale on autotrader for 64899. I made an appointment to see and purchase the car. I got there and spent time te More

by Bits2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales manager
Mar 24, 2017 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hi, We apologize for the inconvenience caused. We, however, do reserve the right to decline cash purchases for a various number of reasons and we have mentioned this on our website as well. We have had instances in the past where vehicles bought on cash were being illegally exported out of the country and as a dealership, we are liable for such cases. We have to do everything that we can in our power to ensure such cases do not occur. All our vehicles are priced as low as they can get so that we can offer the customer the best value at the lowest possible price. As for the financing rates, they are set by the banks you wish to finance with and you as a consumer have the right to refuse them if you're not happy with the rates you get. We apologize once again and really hope to serve you again in the future. Regards, Your Friends at North York Chrysler.

December 30, 2016

Wonderful experience Hi, I was at North York Chrysler dealership this morning for maintenance on my 2016 jeep wrangler. My entire experience from when I called to book an More

by Matts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo and Heather
Jan 02, 2017 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hi, Thank you for the kind words. It feels good to know that the hard work we do is really appreciated by customers. We look forward to seeing you when your next service is due. Regards, Your Friends at North York Chrysler.

December 29, 2016

Hurray for Heather Very helpful and straightforward. Heather made sure I got maximum value from my extended warranty. The team found problems I didn't know were under w More

by Craig F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Kavanagh
Jan 02, 2017 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hi Craig, Thank you for the kind words. We're happy that you're satisfied with our service. As for the Wifi, we apologize as were having some technical difficulties since the past few days but as of this morning, it has been fixed. Regards, Your Friends at North York Chrysler.

December 27, 2016

service north york chrysler Tommy your team at the service center is great! Heather K and Leo R provide some of the best customer service this is because they care about your cli More

by teddy
Customer Service
Recommend Dealer
Yes
Employees Worked With
Heather Kavanagh Leo Rae
Jan 02, 2017 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hi Teddy, Thank you for the kind words. We're glad that you're happy and satisfied with our service and we'll ensure that you receive the same level of service every time you visit us. Regards, Your Friends at North York Chrysler.

December 25, 2016

Friendly environment, Excellent customer service My old car broke instantly and I was desperately in need of another one. Went online and came across this nice car at North York Crystler. I went th More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cyrus Zakeri
December 22, 2016

DO NOT GO TO DEALER SAM. HE WILL RIP YOU OFF DO NOT SHOP HERE. THE WILL RIP YOU OFF! Went it in today and talked to a sales associated named SAM. The Car was listed for at $9998. I went it offeri More

by shawnasuz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sam
Dec 22, 2016 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hello Shawn, I'm not sure this is a properly balanced review. We do reserve the right to decline cash purchases at our sole and exclusive reserve for a variety of reasons (i.e. to better serve our local market on limited supply vehicles, to discourage exporting, etc), however we are very upfront about this (i.e. it is on our website). And yes, a good, well-reconditioned, used vehicle for ~$10,000 is just such a vehicle. They are difficult to replace. All of our prices are our best prices and provided up front as part of our transparent, open, and honest operating practices. If someone led you to believe that our prices are negotiable, that I would like to know, as they are not. We've been like this for years to remove what most people believe to be the worst part of shopping for a vehicle: the stressful back and forth of negotiating for price. I'm assuming you'd done your homework before coming in and knew our vehicle was well priced. So, I do apologize if you were under a different expectation as to how we operate, but circling back to the point of my response, I don't know that 1 star is appropriate given that we are upfront about all of these things and that we are not flexible on them.

December 21, 2016

Couldnt have asked for better service. This was my first experience purchasing a new vehicle and i couldnt be happier with my experience. Cyrus Zakeri was my sales representative and was ex More

by chris miron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cyrus Zakeri
Jan 02, 2017 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hi Chris, Thank you for the kind words. We hope you're enjoying your new vehicle and we look forward to seeing you again soon! Regards, Your Friends at North York Chrysler.

December 20, 2016

Leonora helped immensely with my issue After numerous complaints, Leonora took control and rectified our issues. She was very helpful and a pleasure to deal with. Heather was knowledgable o More

by mviteller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leonora/Heather
Jan 02, 2017 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hi, Thank you for the kind words. We were happy to help you and glad to get your problem resolved. Regards, Your Friends at North York Chrysler.

December 05, 2016

top notch service advising! Sometimes difficult to make right decisions about the repairs and maintenance of a used vehicle, I found the service department at NYChrys more than h More

by Mark B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Kavanagh
Jan 03, 2017 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hi Mark, Thank you for the kind words. It takes an appreciative customer to notice an excellent service. We hope that wonderful Jeep goes on and on forever! Drive Safe! Regards, Your Friends at North York Chrysler.

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