North York Chrysler Jeep Dodge Ram Fiat

Very Bad Experience With This Dealership Very bad experience with this dealership. I bought a 2014 Ford Escape from North York Chrysler (CarHub) in January of 2018, with around 59,500 KM. Very bad experience with this dealership. I bought a 2014 Ford Escape from North York Chrysler (CarHub) in January of 2018, with around 59,500 KM. I was told that it had gone through a thorough inspection, it was very fit and sound and was accident free. When I bought the vehicle the finance manager lied to me and told me that as a condition of Desjardin Loan Department, it was mandatory that I purchase a full extended warranty ($3,000.00) and loan insurance ($1,500.00) in order to qualify for the loan. I asked him 3 times if this really was the case and he said yes (my sales person was sitting right next to me and he confirmed that this is what the finance guy had told me in writing). The finance manager told me the reason this was a condition of Desjardin is because I wasn't yet a PR in Canada - so they required this. (another lie). When I first drove the vehicle, I noticed a sound coming from the engine - not very loud - and was told that this was just the engine - since it was an 'Eco-Engine 1.6L". This sound got very loud on May 6, and then the transmission went out stranding me in the middle of an intersection... I had the car towed to North York Chrysler the next day - after they instructed me to do this - and the ran a short diagnostic and the next day said it was an issue covered by the warrant and that they would send it over to the Ford Dealership next door. For 1 week the Ford dealership had my vehicle and the following Monday afternoon/evening, I was told that the transmission had been replaced, but after they had replaced the transmission, another error had come up in the system - the engine cooling system. North York Chrysler told me they would have to run another diagnostic and keep the car for 2 more days. They also told me that my towing and rental car would not be covered underneath my warranty... I called Desjardin Loan Department at this time and asked them if they required that I purchase the full extended warranty and loan insurance in order to be approved for the loan...they said, "Absolutely not! We never require this" They said, "The dealership finance guy lied to you and we are going to flag the dealership for this - we recommend you file a consumer complaint and also contact the BBB about this situation". On Wednesday, May 16, I went in to speak with Brian Hoetch - General Manager - and asked him to make things right - he said that he would and that he would cover the expenses of my vehicle (Towing, Rental Car and Deductible) - I told him I didn't want this vehicle, since it was sold to me on a lie and also because it was defective... he promised to help get me into a better vehicle... Needless to say, Brian lied to me, Jock the sales manager lied to me and instead of reversing the original vehicle deal - as they told me they were going to do - they tried to put all of the expenses I had incurred into a new loan, with another vehicle, for over $42,000.00. They then proceeded to change the information on the credit application I had filled out, in order to try to get me approved for this much higher amount. Again, I called Desjardin and spoke to them about this and sent them my originally loan application - they clearly saw that what North York Chrysler had submitted and what I had written, were very different - they were not happy again and said that they were launching a full investigation about this, would be sending people onsite to their location and may not be offering any more loans to this dealership. Very bad experience! Now again, after 2 weeks, the transmission went out again - I am left without a vehicle, and I am forced to pursue legal action against this dealership, because they simply don't rectify what they did wrong.... I am not recommending anyone to work with this dealership, as they may experience what I have. More

Got the job done Will Wilkinson and Amy Kearns inherited a problem that the Caledon dealership just could not get right. Amy and Will get the right guy parts in painte Will Wilkinson and Amy Kearns inherited a problem that the Caledon dealership just could not get right. Amy and Will get the right guy parts in painted them the correct colour and had them installed in a week. I was waiting and Caledon for Over 2 months. They were both polite professional, they told me what they were going to do and how long it would take. I highly recommend dealing with them. More

Excellent Customer Service After 4 cars I feel I can comment on this dealership with some authority. This visit was exceptional. I met Service Advisor Will for the first time. After 4 cars I feel I can comment on this dealership with some authority. This visit was exceptional. I met Service Advisor Will for the first time. His bright disposition started my day on the right foot. The last freak wind storm launched a branch onto my car and a couple of other issues. The damage is enough for me to wince every time I look at it but not enough damage to involve the insurance company. Will was very proactive. I did not want to spend a lot of money at this point. He provided a full quote including painting and also suggested he had a contact for paint-less dent removal as an option to reduce the cost. Now that is good customer service. I really connected with Will in this visit which I really appreciated. I'm one of those people who wants to feel good when having to make decision that involves a lot of money. Will made me feel confident the service decisions I made were the right ones for all correct reasons. More

I don't know how they do it.. A very busy dealership but they still manage to make you feel special with the attention they pay you. But most importantly they have the inventory an A very busy dealership but they still manage to make you feel special with the attention they pay you. But most importantly they have the inventory and the knowledge and do their best to accommodate. I would definitely recommend them. More

Prompt cheerful service In for oil change which was done promptly. Was provided coffee and a muffin and was offered a car wash. Very frieindly and responsive service. In for oil change which was done promptly. Was provided coffee and a muffin and was offered a car wash. Very frieindly and responsive service. More

Went above and beyond! After two failed attempts to get alloy wheels for my Renegade I was finally successful here. Two other tire specialty shops couldn't provide wheels t After two failed attempts to get alloy wheels for my Renegade I was finally successful here. Two other tire specialty shops couldn't provide wheels that would fit. Amy was able to locate a set that did fit, and their technician balanced them properly despite limited clearance. I am very happy. Thanks again. More

Unique, Convenient and Easy Krystyna Black's Customer Services skills is worthy of a mention. Despite being busy she dealt with each customer very courteously and with patience. Krystyna Black's Customer Services skills is worthy of a mention. Despite being busy she dealt with each customer very courteously and with patience. She also took the time to explain the details with regard to my vehicle The other staff at the dealership were also very friendly and helpful. The service to my vehicle was beyond great. The shuttle service was busy too but they provided me with Uber so I was not held up at the dealership and brought me back to pick up my vehicle as scheduled. The cup of coffee and a muffin was like icing on the cake. Thank you North York Chrysler and Krystyna Stephen More

My First maintenance visit I was satisfied with my visit today. Very friendly and helpful staff. Took me to a Fairview Mall while I waited for the car to be ready. I was satisfied with my visit today. Very friendly and helpful staff. Took me to a Fairview Mall while I waited for the car to be ready. More

North York Chrysler Service The person who helped me, Krystina, was great and the service was excellent. Very quick and thorough, I didn't have to wait at all and I got a free ca The person who helped me, Krystina, was great and the service was excellent. Very quick and thorough, I didn't have to wait at all and I got a free car wash! More