North York Chrysler Jeep Dodge Ram Fiat

On Site Service We have a fleet of vehicles with a number of them being Dodge Sprinters with an air bag recall. Trying to find a dealer that would perform them was li We have a fleet of vehicles with a number of them being Dodge Sprinters with an air bag recall. Trying to find a dealer that would perform them was like pulling teeth, so we got in touch with North York Chrysler and brought a couple in to have the recall completed. After getting 2 of them done, Rachelle the appointment co-ordinator arranged with the service manager to have a technician come to our yard to complete the remaining 11 recalls which saved us in down time on our fleet and transportation costs to get the trucks to the dealer, approximately an hour 1 direction. More

Tone-Deaf Dealership -- Stay Away I recently brought in my Jeep Grand Cherokee for general servicing and Val proposed to change the back windshield wiper on my Jeep Grand Cherokee (whi I recently brought in my Jeep Grand Cherokee for general servicing and Val proposed to change the back windshield wiper on my Jeep Grand Cherokee (which I never used) because he said it didn't wipe well enough. It's not something I care about, but agreed to go ahead with it. Well, the new one didn't work any better. When I suggested he just put back the old one, he wouldn't. So I ended up paying for a new wiper I didn't ask for and that didn't work, and the dealership took no responsibility. At about the same time, before I took in my vehicle, Jeep issued a recall notice (U65 Reprogram Powertrain Control Module) that applied to my vehicle. Yet, no one at the dealership even mention it. I would not recommend this dealership - they are not proactive, and they showed they are more concerned about nickel-and-diming me than about providing top-notch customer service. I now many dealerships that would do better than that. More

Excellent Problem Solvers We had a bumpy start with financing issues and vehicle selection but Ron Basir sorted out the financing issues and Olim Khasanov and Raymond Orr perse We had a bumpy start with financing issues and vehicle selection but Ron Basir sorted out the financing issues and Olim Khasanov and Raymond Orr persevered and found me the vehicle of my dreams. Both Olim and Raymond are very passionate and knowledgeable about Jeeps. They took the care as though they were buying the vehicle for themselves. Freddy Fadaie does a great job of making you feel welcome. More

"Hero to zero" sales experience At first, dealing with North York Chrysler was an enjoyable experience, but it felt like as soon as I signed the papers, the experience went from ‘5’ At first, dealing with North York Chrysler was an enjoyable experience, but it felt like as soon as I signed the papers, the experience went from ‘5’ to ‘0’. Seeing the write-up for the used vehicle on CarHub, I decided to take the car for a spin. The car was wrapped with an aftermarket colour thatI liked, but the day I arrived for my booked test drive I was greeted with a plain black. I was told that the wrap had been taken off the day before. I still liked the model so I decided to go ahead with the test drive. The car drove well, so I took a closer look at the body when we returned to the dealership. The badging was missing and there were light scratches, glue and a few chips. The sales person assured me all paint chips and glue from the wrap would be buffed out and that the badging would be put back on – it had been on the car and simply been taken off for the unwrapping. All concerns addressed, sold! On the day I went to pick up the car, I was told I would be dealing with another sales agent, because the original sales agent was going to be on vacation, no problem. I was greeted by the new sales agent, but when we started the paper work, I was speedily handed off to yet another sales agent. Upon final sign off, I was brought the ownership of the car - which was incorrect (the colour was of the previous wrap). When the car was brought out to me, the badging was not on it and the scratches, glue marks and chips in the paint were all still there. I was told that the new ownership would be sent to me and after a few weeks I still did not see the paperwork so I called to follow-up, and discovered they had sent it out to an incorrect address. They told me I would receive the new ownership to the correct address and I did receive it, after two months. I have an issue with the badging not being on the car or sent to me. I have called several times to find out where the badging is, and on each occasion was asked by the sales person about the ownership?? Even after I confirmed I had finally received the updated ownership, I was asked about it on each subsequent call and all my questions about badging were answered with excuses, at the wrappers, in the back, etc. I called no fewer than a dozen times about this, and after no resolution I escalated my request to the sales manager and no call back. To this day no badging received and no call back… Would I ever deal with them again? Absolutely not! Should you think I am exaggerating about my experience with North York Chrysler, I have the call logs, emails and texts showing empty promises, thus demonstrating poor customer service. I would be more than happy to provide sales person’s name too. Stay away from this dealer. They will gladly take your money but offer little after-service. I had a much more pleasurable experience purchasing a used truck for a fraction of the cost of this vehicle. I did not ask for much, just that I receive what I purchased. More

Very Bad Instead apo apologizing they kept lying. I purchased a "certified" used vehicle. I p[aid for the gas, I took the vehicle without gas and was stuck in Instead apo apologizing they kept lying. I purchased a "certified" used vehicle. I p[aid for the gas, I took the vehicle without gas and was stuck in a very unsafe area. Later one I found out that the air conditioner was not working. I had to fight for that. They told me they fixed it, I had no way to try it because it was November. The following summer I had to fix it and pay 700 dollars. They left the vehicle without oil, when I purchased it and the air filter and cabin filter was so dirty that the mechanic told me that he has never seen something like this. They just washed and sold the car. How could they bee so irresponsible in every aspect of the business. More

Oil change I used to go to Mr. Lube but those days are over! You guys set the standard so high, I can't go anywhere else! I used to go to Mr. Lube but those days are over! You guys set the standard so high, I can't go anywhere else! More

Amazing Experience When I first stepped into North York Chrysler I met with Ron Basir and Randy Cho, a most professional, helpful and experienced sales person I have eve When I first stepped into North York Chrysler I met with Ron Basir and Randy Cho, a most professional, helpful and experienced sales person I have ever met. I went in Wednesday and they assisted in everyway according to my need and finally I managed to pickup my 2017 Dodge Journey the next day. They advised it would be ready at 3 pm and it sure was. This was quite impressive. Even after the sale I still had some questions which they responded back quickly and solved my issues. The vehicle came with a rear DVD video package but I could not locate the wireless head phones and video remote control. Again I contacted Ron and Randy and they immediately responded and found my missing objects. Very good experience at a dealership, I will come back for my future car needs here. A+. I wish them and others every success. Thank you again all of you guys. More

Amy is Parts is amazing! Amy, Parts Department Manager, is amazing! Time after time she has provided reliable, knowledgeable service, and excellent customer care. I came in fo Amy, Parts Department Manager, is amazing! Time after time she has provided reliable, knowledgeable service, and excellent customer care. I came in for an oil change and leaking tire. I first opted to change the tire and then decided to consult with her based on my previous experiences. She took the time to go out and inspect my car and found that a replacement is not necessary. She saved me time, money, and educated me on car safety and important details. She is truly an asset to the company - so knowledgeable, friendly, hands-on, and reliable! More

Excellent customer service.Nice and friendly people Excellent customerservice...Nice and friendly people..Amazing quality care... Plus ,free coffee and Wi-Fi on the side and they even wash the car for Excellent customerservice...Nice and friendly people..Amazing quality care... Plus ,free coffee and Wi-Fi on the side and they even wash the car for free. What else do you expect! More

Excellent service Went for my first oil change in the Lube lane. I was greeted by Krystyna who was exceptional in dealing with my service request. Her attitude and prof Went for my first oil change in the Lube lane. I was greeted by Krystyna who was exceptional in dealing with my service request. Her attitude and professionalism was incredible. I will definitely return to have my vehicle serviced at North York Chrysler. More