Back

North York Chrysler Jeep Dodge Ram Fiat

Thornhill, ON

3.6
1,106 Reviews

7200 Yonge St

Thornhill, ON

L4J 1V8

Directions

By Type

1,106 Reviews of North York Chrysler Jeep Dodge Ram Fiat

December 17, 2013

Overall my experience was very good. Randy was very responsive and patient and never hesitated to make sure that all of my concerns were dealt with. I have a busy schedule and Randy always made sure More

by trazz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Cho
December 11, 2013

I had been looking at BMW 328s for about 3 weeks and I always noticed North York Chrysler popping up on autotrader. So I thought id go c what they have in person. A manager named ash greatered me in More

by Carol ester
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Paul
December 11, 2013

Back in November we purchased 2 Vehicles from North York Chrysler. We were helped out by Roham. He is extremely professional, friendly, and honest. We were very happy by the high level of customer service p More

by eddie29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roham Jamali
December 09, 2013

I came into the dealership looking for a brand new jeep wrangler and I was immediately greeted by a friendly sales associate. John Paul was really polite and really made the whole visit very enjoyable. I w More

by mjansen3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Paul
December 02, 2013

We drove 600 kilometres to purchase a new Ram pickup truck, we were very pleased with the service, professionalism and friendliness found at North York Chrysler. Our salesman, Manjinder Benipal was ve More

by Miquelclaveau11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manjinder Benipal
November 27, 2013

I bought a BMW X5 with the top sales Ken Zhang last week. He is the best in car business I have ever met. He knows all I want to know but other sales cannot answer all my questions. He chose the best deal fo More

by Xubin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KEN ZHANG
November 25, 2013

I have visited this place on Saturday. I told sales person that I am willing to by a new car on following Monday, maximum Tuesday (and it is not a cheap one, the price for one I want is around $40.000) More

by LeonGL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John
Jan 27, 2015 -

North York Chrysler Jeep Dodge Ram Fiat responded

North York Chrysler Jeep Dodge Ram Fiat said on 11/25/2013 06:21 PM Dear Leon We are truly sorry to hear about your recent experience at our dealership. We take complaints very seriously and excellent customer service is our number one priority. We get extremely busy on Saturdays with over 70 appointment costumers who are ready to make their purchase the same day. Due to this we sometimes have to ask our valued and prospect customers who are not ready to purchase on Saturdays to visit us during the week. As for trade-in value of your vehicle, the Sales person had mistakenly assumed that your vehicle had 298000 kilometers vs. 198000 and was only estimating without a proper appraisal from a manager. Please feel free to supply us with your contact information and i will get a manager to help you with any questions you may have. We would be more than happy to help you with your purchase and to give you a real trade-in value for your vehicle while you enjoy a complementary lunch at our cafe. We sincerely apologize for any inconvenience this may have caused you and hope to earn your business and restore your confidence in our company. Thank you. Best of regards, Roham Jamali Project Director at North York Chrysler Jeep Dodge Ram Fiat Phone 905 881-5002 Ext 3704 Email: roham.jamali@northyorkchrysler.com LeonGL said on 11/26/2013 10:22 AM And regarding the misunderstanding, it is not correct, your sales person was writing everything down, and he double checked the mileage of my old car. LeonGL said on 11/26/2013 10:21 AM I already did sign a contract with different dealership North York Chrysler Jeep Dodge Ram Fiat said on 11/26/2013 11:10 AM Dear Leon, Again, we are truly sorry and wish to one day be able to earn your trust and business. We hope that your new car brings you and your family joy and happiness. We all make mistakes and unfortunately that includes sales representatives. Sales representatives are not experts on vehicle evaluation and should not give estimates. This matter will be discussed in our next sales meeting to prevent it from happening again. We do our best to always improve the way we do our business and learn from our mistakes. Please accept our apologies. Best of regards, Roham Jamali Project Director at North York Chrysler Jeep Dodge Ram Fiat Phone 905 881-5002 Ext 3704 Email: roham.jamali@northyorkchrysler.com

November 19, 2013

The customer service is excellent at this dealership. The employees there are loyal, honest, and friendly. Roham is very thorough, knowledgeable, and efficient. I am very pleased with the services this deale More

by NadineChesterLe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roham
November 19, 2013

amazing costumer service and attitude, i didnt have to send too much time explaning my budget and they were very honest in letting me know what i can get exactly for my money's worth. plus they have great More

by alexchan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roham
November 18, 2013

The customer service is excellent at this dealership. The workers there are loyal, honest, and friendly. Karina is very thorough, knowledgeable, and efficient. I am very pleased with the services this d More

by AndreaDiRosa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karina Svetlaeva
...
108
...