North Bay Toyota

Routine service, winter tires put on The service is competent, but there were a couple of irritants. I received the Toyota magazine and on it was a coupon for an LED lantern. I read the The service is competent, but there were a couple of irritants. I received the Toyota magazine and on it was a coupon for an LED lantern. I read the coupon and it appeared to say to redeem when service was due, not bring in immediately because supply is limited. Unfortunately when I got up to the counter I was told that the lanterns were gone and I should have come in as soon as I got the coupon. Very disappointed because I booked my next service on line immdediately upon receiving the coupon and made a note in the booking that I had a coupon. Now I don't get one and I like my freebies. Also as a lease customer with my purchase on file at the dealership I'm assuming that when I give my Aeroplan number once it stays with the file and links to anything I do, but I asked if my Aeroplan number was attached to the service i had done that day and was told it was not and again was not on file. Again I'm disappointed because now I don't know if I received my points with the last 2 services I had done. I want to be a loyal Toyota customer and do find the staff to be friendly, but am frustrated when these little things don't seem to be done or considered. More

Exceptional service All my visits to N.B. Toyota have been exceptional. Any problems encountered with the vehicle were immediately diagnosed and repaired. ALL of the st All my visits to N.B. Toyota have been exceptional. Any problems encountered with the vehicle were immediately diagnosed and repaired. ALL of the staff have been friendly at all times and this has helped me to decide to continue dealing with this dealership. I definitely see no reason to deal elsewhere in the future. More

Courteous and professional service I am a new Toyota owner and North Bay Toyota was excellent. Very personal level and made me feel very welcome. Thank you Roberto for making my shopp I am a new Toyota owner and North Bay Toyota was excellent. Very personal level and made me feel very welcome. Thank you Roberto for making my shopping experience a pleasant one. My new RAV4 SE is a great choice. I would highly recommend North Bay Toyota. More

Courteous, caring, extremely helpful, personable staff. Beautiful, spacious space, everyone very helpful and knowledgeable about products and services provided. One of my all time best experiences with any Beautiful, spacious space, everyone very helpful and knowledgeable about products and services provided. One of my all time best experiences with any dealership, past & present. More

Pleasant buying experience Dealt with Nick in sales during the purchase of a new Rav4. He was straightforward and honest throughout the process. He answered all of our questio Dealt with Nick in sales during the purchase of a new Rav4. He was straightforward and honest throughout the process. He answered all of our questions. Pricing was fair from the getgo (in other words, he let us know about any incentives, financing rates right from the start). More

Usual great service! I enjoy feeling like I matter when I go into the service department. Kate was helpful in setting up the service. Jason made sure that I had everything I enjoy feeling like I matter when I go into the service department. Kate was helpful in setting up the service. Jason made sure that I had everything that my Venza needed to keep it running well. They even gave me a complete schedule for the regular maintenance as well as the cost associated with each service call! The positive professional approach makes coming to the service department a pleasure. More

Efficient, pleasant and thorough. I've been very pleased with North Bay Toyota's Service department for the relatively few times I've had to use them. (My RAV4 has proven to be VERY we I've been very pleased with North Bay Toyota's Service department for the relatively few times I've had to use them. (My RAV4 has proven to be VERY well made in the first place. Their recommendations for service are accurate, presented in a "contextual" manor that makes sense. Very appreciative of North Bay Toyota, literally from the initial sale to the service and maintenance experiences. Definitely 5 Stars. More

Not Impressed Had on-going issue with alignment on 2016 4Runner. Brought in several times over past year. Never fixed and went through 4 tires and two rims. Last Had on-going issue with alignment on 2016 4Runner. Brought in several times over past year. Never fixed and went through 4 tires and two rims. Last two visits for alignment they stated it was tires. Went to Total Alignment shop and they fixed it in 1 hour. Initial booking was pleasant enough but other service member was less than useful. More

Great service I was in a truck dealership for many years and i know what customer service is like and North Bay Toyota should how to do it. I was in a truck dealership for many years and i know what customer service is like and North Bay Toyota should how to do it. More

Service desk need more training Went twice to get alignment done cause the first time they told me a recall had to be done before the alignment. Booked the second appointment a coupl Went twice to get alignment done cause the first time they told me a recall had to be done before the alignment. Booked the second appointment a couple of days later for the alignment and rear leaf spring change (recall). Called me that my truck was ready, so I go to pick it up and they did not do the alignment. That is the main thing I brought it in for. Spoke to the manager and explained him what had happened and he agreed they screwed up but all he was willing to offer me was to do the alignment at my convenience. He seemed more interested in avoiding the situation then making it right and making sure the service desk doesn't repeat this kind of avoidable situation. I then decided that my time is worth something and that I would not spend another dime at that place. That is why I do all my work myself so I know it's done right but if I do not have the tools I will definitely go somewhere else. More