Late last December 2019 I have traded in my 2015 VW Jetta Hybrid for a demo 2019 Elantra Sport. The reason why I did business at this dealership is because my good friend was working as a sales associate and trusted him for a good deal. Once I have picked up the new car I have noticed right away that the transmission had some issues shifting gears, I did not think of it too much at the time as I thought this could be because it is a new car and it needed to be worked in. However, the issue only got worse where the transmission had issues shifting gears, loses power drastically when shifting to the next gear (which is not safe especially highway driving), and I only could drive the car in Sport mode because in other modes it will stall the car. In March 2019 the issue got so bad that the car was not safe to drive anymore, I have contacted the dealership representative regarding the issue and due to the Coronavirus (COVID-19) the dealership was closed. At the end of March I was contacted by another dealership representative and I was advised to go service the car at another dealership since they were open with limited hours, immediately I took my car to that dealership and shortly after they have confirmed that the transmission had failed and needed to be replaced. I have contacted the representative back from the Newmarket Hyundai dealership to escalate the issue to the dealership manager, I got a reply that it would be forwarded to the Sales Manager. Days later I did a follow up since I did not get a reply back, and after a week since contacting the dealership about the repair and to escalate the issue to the dealership manager I did not get any further reply back. I am very disappointed that I was sold a defective transmission car. I wish I did not do business at this dealership and it shows that they do not care either. Unfortunately, shortly after I have purchased this car my good friend was also let go, double fail for this dealership. I will not service my free oil changes at this dealership or do any further business at this dealership. I advise to do your research and do business at another dealership that will not sell you defective cars.