Negative experiences from the start. I live very close to the dealership and wanted to build a relationship with them to help with my Hyundai purchases now and in the future as I absolutely love the product especially the Palisade.
On first visit I was ready to purchase a Palisade, but was given very little information or ways to work with the Salesperson Scott and the Manager Dan on pricing, it was frustrating. I left with an inflated MSRP as their absolute best price and that nothing could be done and no other vehicles were available to my specifications that could be brought in. I had no choice but to waste several hours travelling to other dealerships to get the information I needed. I knew the price I wanted and the vehicle I wanted and gave Dan a last opportunity to match my wanted price or I would be purchasing elsewhere, he agreed.
I decided to trade my vehicle in, but was very unhappy with how they handled the trade in values and I was ready to walk away from the trade in to sell privately, but now Dan was saying the deal on the Palisade was only contingent on there being a trade. They knew that I had a very tight timeline to purchase the vehicle as I wanted it as a surprise gift for my Wifes 30th birthday and since I delayed purchase through other dealers due to the promises made by Dan I was in a bind.
I had very expensive after market rims and new tires on the vehicles so after some discussion with the salesperson Scott I begrudgingly agreed to the trade in to save time, but only if I could get my aftermarket wheels back (Worth over $3,000 new) and they could keep the originals and put them back on the vehicle. Scott agreed and said specifically that it would be no issue at all since the aftermarket wheels were worth nothing to them.
I repeatedly asked Scott to get a timeframe for when I would be able to pick up the aftermarket wheels. At time of delivery he said he was unsure when they could get to it, I was excited for the new vehicle so I thought nothing of it.
After a couple days I started texting Scott and leaving voicemails to find out when I could pick up the wheels, he ignored everything and then eventually a couple weeks later he finally responded to me saying that the manager was taking care of it and to email him. I then emailed Dan and he immediately responded with essentially too bad so sad the vehicle was already sold.
I responded quickly asking for clarification on what happened and tried to explain my understanding of the situation as I went through it with Scott. I received no responses or apologies since and have been ignored by them.
There is a serious level of disrespect and blatant lying on behalf of the New Market Hyundai team and it is seemingly encouraged as no level of their dealership seems to care about what happened as long as the lying got them the deal.
At one point a manager messaged me saying he would contact the wholesaler to see if anything would be possible, but that was it, just the one line of response then ignoring every other correspondence.
On delivery I was told I could get a ribbon for the vehicle that I could use to present the vehicle to my Wife with on her birthday, but when the time came they would not let me take the ribbon off the lot to present to my wife before returning it. Again zero willingness to work with me and provide even the smallest semblance of customer service that would make me happy and excited about my purchase with them.
Furthermore, the ribbon was filthy and dusty and made the car very dirty. In addition to that even though they said the vehicle was detailed the roof was covered in dirt and was very clearly not washed. I also pointed out to Scott that dirt that was deeply pressed into the perforated leather on the interior.
Because he made me wait close to an hour while trying to get a sale with another customer I went in and cleaned that out myself, again nobody else to help with the delivery or anything, just forced me to wait around my appointment time while Scott tried to get another sale. I told Scott I would like it washed again, but instead of detailing it he took through a soak with no drying and left ugly water marks on the entire exterior of the vehicle. I was forced to wash my brand new vehicle myself AGAIN just so it could be presentable for my wife on her birthday.
Absolutely zero customer care at this dealership, I love the Palisade and it is an amazing vehicle that I am thrilled to have. By far the best value and comfort in any vehicle we have had and yet I still cannot get excited about it because the beyond horrible experience I received at Newmarket Hyundai.
Not one single saving grace with their customer service throughout the entire process except perhaps one instance where another salesperson offered me a bottle of water.