NewRoads Mazda

Good Overall Experience. My first encounter was with Curtis, who explained things to me pretty nicely. Then i connected with Chantel for the paperwork & Aaron for overall handover of the car & everythin Curtis, who explained things to me pretty nicely. Then i connected with Chantel for the paperwork & Aaron for overall handover of the car & everything else, he was amazing ! Great customer service. Very cooperating & understanding. More

All the people at New Roads Mazda Newmarket were great to deal with. Making my trade in and new car purchase, easy and stress free. Thank you Melissa and Roy deal with. Making my trade in and new car purchase, easy and stress free. Thank you Melissa and Roy More

I’ve been to multiple dealerships throughout my life and must say- the service advisor at New Roads Mazda in NewMarket has no ethics. I went in for an oil change July 22,2020(covid time)and was told by the must say- the service advisor at New Roads Mazda in NewMarket has no ethics. I went in for an oil change July 22,2020(covid time)and was told by the them, anything extra someone will call your cell. I waited patiently in their waiting room where they have a tarp separating the rooms. Soon to my discovery, they charged me for a oil screw ($12) that 9 times out of 10, their mechanic stripped. Nonetheless, I didn’t expect to pay for it until Eric told me yes it’ll be $12. From a $60 oil change, cost me $88. The problem is they should have called me and told me this 20% charge before it was a surprise. As a new resident in that area, Never again will I go back there and that advisor, Eric should receive better customer service training. He gives all service advisors a bad name! Very Sleazy! More

Very good overall experience. Both Warren and Aaron answered all our questions and conducted business in a welcoming and professional manner. We would definitely recommend Newmarket Mazda to anyone loo answered all our questions and conducted business in a welcoming and professional manner. We would definitely recommend Newmarket Mazda to anyone looking for a new car. More

My experience with Aaron Cisco at New Roads Mazda was excellent!! He was patient, knowledgeable and extremely helpful!. I have already recommended him to friends. excellent!! He was patient, knowledgeable and extremely helpful!. I have already recommended him to friends. More

One word says it all Aaron Cisco was amazing he helped me with everything I needed to know with my new Mazda 3 Amazing experience with everything I needed to know with my new Mazda 3 Amazing experience More

Hi Aaron, thanks for your services and professional and organized during the COVID19, I am very happy with my Nissan Rogue, I never experienced so easy for buying a car and furthermore get rid of my old on organized during the COVID19, I am very happy with my Nissan Rogue, I never experienced so easy for buying a car and furthermore get rid of my old one 👍 and thanks for the financial arrangement 🙏🙏. You will be highly recommended to my friends and everybody. More

During Covid19 the dealership brought a vehicle to my door. This was the start of the test drive. I was already sold on the car just needed to get the price right. We agreed on the biweekly payment. The e mail This was the start of the test drive. I was already sold on the car just needed to get the price right. We agreed on the biweekly payment. The e mail quotation followed, then shortly after the second email quotation, with many changes but the biweekly staying unchanged. I signed it reluctantly since the Financial services agreement did not match the Lease Agreement on all line items. But the biweekly stayed unchanged. I did appreciate getting the car delivered to my house full of gas with the promise of a PDI to follow later at my convenience. I am satisfied overall. More

Satisfactory It was awesome when Curtis brought the car to my home so that I could test drive it. In this COVID world, this dealership went above and beyond conta It was awesome when Curtis brought the car to my home so that I could test drive it. In this COVID world, this dealership went above and beyond contactless service. The unfortunate part though is I would likely not use them again because after I decided not to buy the car , and even before seeing the car I told them that I was unsure about making a purchase at this time so didn't want to waste their time, I have not heard back from them at all. I told them to keep looking for me for my price point etc. and one would think they would email me back and say sorry this didn't work out for you but I can send you listings of what might be in your price range when something used comes in. They are not busy right now so I think this would have been good customer service. Other than this, all my questions were answered. Curtis is a good sales person. More

Little guy always looses Bought my vehicle at Dave Wood Mazda and paid for a Lifetime Oil Card. This dealership is now NewRoads Mazda. I went there today and I was told that t Bought my vehicle at Dave Wood Mazda and paid for a Lifetime Oil Card. This dealership is now NewRoads Mazda. I went there today and I was told that they were going to charge me for the oil change. When I heard that, I was surprised and felt really upset. I was told that the only way they would honour the card would be to have my car serviced here. Since I don't service my car here, I'm out of luck! My issue is not with the service techs but with the management. I called the manager and got nowhere. He told me that I had not signed a contract with NewRoads, but rather with Dave Wood. I called Mazda Canada and was told that my issue is with the dealership. It's sad that the new owner doesn't honour the contracts of the previous owner. Everything is great when you buy the vehicle, but after nobody seems to care. I've owned two Mazdas, but will be looking at a different brand. More