NewRoads Mazda

Booked 2 weeks in advance for winter tire change.Got a text in the morning reminding .Got a voicemail at 3pm saying my appointment for 7 :30 am the next day would have to be rescheduled to another day..I text in the morning reminding .Got a voicemail at 3pm saying my appointment for 7 :30 am the next day would have to be rescheduled to another day..I was going away next day so I called Richmond Hill and booked More

Cecil and team.... The sales team lead by Gary Ishi are extremely knowledgeable and easy to deal with. Very active listening, straight to the point, no hassle, and extre The sales team lead by Gary Ishi are extremely knowledgeable and easy to deal with. Very active listening, straight to the point, no hassle, and extremely fair. I have bought a number of vehicles from Gary and his team, for both myself and my family and have never been disappointed. Katherine on the Financial Services team was friendly, polite, knew her material, and listened to my needs....i.e. did not push. Warren in sales was energetic, friendly, and attentive, without being having your typical sales oriented demeanor...i.e. he treated you like you belonged, irregardless of a deal or not... . In regards to the few negative comments I have read re service, I have a always had great service from Cecil and team.....technicians are approachable, service is well explained and options always provided.....you pay the expected dealer premium for the service but I have never been disappointed in the customer experience or the quality of work, the first time. . Overall a fantastic experience, again, dealing with the team at New Roads Mazda.... Bill More

Way to break the stereotype guys!!! We had just written off our vehicle and we were in dire need of a car. Mazda has been long on our minds so we decided to stop by at our local Mazda st We had just written off our vehicle and we were in dire need of a car. Mazda has been long on our minds so we decided to stop by at our local Mazda store (NewRoads Mazda). We have not purchased a car in over 5 years so we were a little hesitant going in but the team at Mazda was just phenomenal. From reception to the delivery it was all great. The sales person Loren really assisted us with compassion and sincerity, the finance person I believe Brendon and Katie were just a cut above in dealings. Overall we left the place very happy and satisfied. More

Fast, efficient and fair It was our first time at New Roads Mazda for service. We were greeted by Emily who was just a pleasure to deal with, we were booked for an oil change It was our first time at New Roads Mazda for service. We were greeted by Emily who was just a pleasure to deal with, we were booked for an oil change but we also noticed a strange sound coming from our front end the day we drove to the dealership. The repair needed few hours to repair, the team was kind enough to get a car to drive. We were unable to return the same day to pick up our car but the team at NewRoads Mazda never made any fuss about our late return. Instead when we did pick up our car the next day it was also cleaned and vacuumed. Thank you New Roads Mazda team, we are grateful and we look forward to coming back. More

Wanted to buy my daughter a New CX 3 I asked to see the used car manager Gary. After 20 minutes he still had not appeared from his office.. I went to reception to asked if she had mention I asked to see the used car manager Gary. After 20 minutes he still had not appeared from his office.. I went to reception to asked if she had mentioned “customer waiting” As I approached her I noticed he was casually chatting with another employee. At that point, I’d had enough. My Daughter had already decided on what she wanted on her CX 3, All I needed was a trade in amount. I told your receptionist that i will shop elsewhere.. More

I was warned not to go here My friend told me he received lousy service here but when I read the reviews, I figured he just had bad luck with New Roads. I went about a week late My friend told me he received lousy service here but when I read the reviews, I figured he just had bad luck with New Roads. I went about a week later and received easily the worst service I’ve ever had at a dealership. I emailed them twice to tell them about my dissatisfaction....and never received a reply. I’m looking for a new car soon and absolutely I would never give these people my business. More

Never Purchased a Mazda Before But Am Now Loyal to the Brand My wife and I have become converts to the Mazda Brand since December 2016. After testing numerous vehicles including the Honda CRV, Nissan Rogue, Suba My wife and I have become converts to the Mazda Brand since December 2016. After testing numerous vehicles including the Honda CRV, Nissan Rogue, Subaru Forrester and Outback as well as the Ford Escape, we settled-in on the 2016.5 Mazda CX-5. My wife enjoys the driving experience, comfort and safety in this vehicle and I am comfortable knowing that she is well-protected. Now, through a strange set of events, we just traded-in this vehicle for a 2017 CX-5 painted in “Soul Red.” We have been driving for over forty years and have enjoyed primarily Japanese and European designed and manufactured vehicles. Never have we purchased and sold four vehicles in the span of six months to the same dealer. The reason for this is because of the truly great team at New Roads Mazda. We would sincerely like to acknowledge Mary Lynn Duncan, Melissa Elford, Brendan Murphy, Pierre Makarians, Aaron Cisco and Jeff Card. These people demonstrate positive “can-do” attitudes, genuine care and concern for people, and pride in their work. They also reflect the care and pride of the Mazda Brand each time we interact with them. As much as the new CX-5 is beautiful as it is technologically excellent, these people are equally of high character. For these reasons, we shall remain loyal to Mazda and the New Roads Mazda dealership. Dr. L. P. More

Never come back to Mazda! One of the managers - Garry- decided to charge me $1000 dollars to approve my CX-5 Mazda lease transfer towards Ford. I was literally robbed, or at le One of the managers - Garry- decided to charge me $1000 dollars to approve my CX-5 Mazda lease transfer towards Ford. I was literally robbed, or at least that was what I felt, and the Ford dealer agreed with me. The lease transfer fee is about $500 but this guy decided to charge me a "freight" fee, something new for everyone I was talking to, including Ford dealer. The message this guy sent me is clear: Never come back to Mazda. More

Great and friendly service Went in without an appointment and received warm and helpful service from beginning to end. Ambrosio was very honest and pleasant through the entire p Went in without an appointment and received warm and helpful service from beginning to end. Ambrosio was very honest and pleasant through the entire process, which was a welcomed change from other places we visited. More

Run away ! 1 year old Mazda 3. Required work - oil change. Result - broken engine. Why? They forgot to put oil and started engine. I know it is ha 1 year old Mazda 3. Required work - oil change. Result - broken engine. Why? They forgot to put oil and started engine. I know it is hard to believe but it is true story. More