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Nanaimo Mitsubishi

Nanaimo, BC

4.6
184 Reviews

2348 Kenworth Road

Nanaimo, BC

V9T 3Y3

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184 Reviews of Nanaimo Mitsubishi

June 18, 2023

Every one was friendly and ready to help, we left with a new car with all my specifications More

by Princesshippofarie
Recommend Dealer
Yes
Employees Worked With
Cole Sleeman
June 17, 2023

Was very polite, knowledgable and reponsive. Was able to answer most of my technical questions. More

by barrycomber
Recommend Dealer
Yes
Employees Worked With
Jacob Knight
June 16, 2023

I have been a customer of the Mitsubishi dealership in Nanaimo for at least 8 years. The people working here give wonderful service. The staff here are thorough and very good at servicing my vehicle. More

by jeandonnelly000
Recommend Dealer
Yes
Employees Worked With
Every person I have ever dealt with have been great, Wayne McGougan, Victor Parmar, Jake Nepraunig, Justin Schofield, Andrew Armstrong, Luke Hunter
June 10, 2023

I purchased a lifetime oil change free when I purchase a new car from them, however, the visit is not free, even they advertise free everything including labour, end up still need to pay around $60/ visits. More

by Leonardosega
Recommend Dealer
No
Employees Worked With
Kayla Burley, Andrew Armstrong
June 08, 2023

Justin is an absolute delight to deal with. I consider him a friend after 3 years with him and the Company in Nanaimo. More

by Kevin
Recommend Dealer
Yes
Employees Worked With
Justin Tryon, Cole Sleeman
May 26, 2023

Mo was amazing. I went in already knowing what I wanted but he made sure I knew all my options. More

by Sharlyn
Recommend Dealer
Yes
Employees Worked With
Justin Tryon, Mo Seu
May 11, 2023

I have dealt with this dealership both service and purchase for a number of years now, and have always found the service excellent. We have never had cause to complain. More

by glenest
Recommend Dealer
Yes
Employees Worked With
Andrew Armstrong
May 11, 2023 -

glenest responded

Thanks, Guys. I'm happy.

May 12, 2023 -

Nanaimo Mitsubishi responded

Thank you again for your continued trust and loyalty to Nanaimo Mitsubishi. We look forward to serving you in the future and providing you with the same level of outstanding service that you have come to expect from us.

May 07, 2023

Coerced me to buy a 2015 RVR with an inoperable sport shifter which they said they’d fix right away but after the papers are signed it’s going to be weeks before it’s fixed. Because of this problem and t More

by mmillington
Recommend Dealer
No
Employees Worked With
Hermon Nizghi, Devin Chapotelle
May 12, 2023 -

Nanaimo Mitsubishi responded

We are sorry to hear that you had a negative experience with our dealership. We take all customer concerns seriously and we would like to address the issue that you have raised. We apologize for any inconvenience caused by the inoperable sport shifter in your 2015 RVR. We understand how frustrating it can be to have an issue with your vehicle shortly after purchasing it. Our team strives to provide prompt and efficient service, but we understand that we fell short of your expectations in this instance. We would like to request that you contact us directly at 250-758-5000 so that we can better understand the situation and work towards a resolution.

May 06, 2023

Great customer service from sales through to financing to insurance. Everyone was friendly and professional. I didn't feel pressured into making a deal and I felt well informed when making my final decision More

by opensource13
Recommend Dealer
Yes
Employees Worked With
Jacob Knight (Sales) 5 stars, Scotty Aldred
May 12, 2023 -

Nanaimo Mitsubishi responded

Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you had a positive experience with our sales, financing, and insurance teams. Our staff strives to provide the highest level of customer service, and we are pleased to know that our efforts have been successful. Again, thank you for choosing us as your dealership. We are excited to welcome you into the Nanaimo Mitsubishi family and look forward to providing you with the same great service for many years to come.

April 25, 2023

We have dealt with this dealership both service and purchase for a number of years now, and have always found the service excellent. We have never had cause to complain. More

by Elis
Recommend Dealer
Yes
Employees Worked With
Wayne McGougan, Jake Nepraunig, Andrew Armstrong, Luke Hunter
May 12, 2023 -

Nanaimo Mitsubishi responded

Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with our service team. Our staff takes pride in providing efficient and high-quality service to each of our customers.

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