Wish I would have looked here first
SO DISSAPOINTED!! I wish I had thought to check the reviews before I ever set foot in this dealership. I filled out an online application through Cana
SO DISSAPOINTED!! I wish I had thought to check the reviews before I ever set foot in this dealership. I filled out an online application through Canada Drives as my credit SUCKS. The initial contacts and application process went fairly well, but the ENTIRE time I told them I wanted a truck. I had a mini van, but it no longer worked for my family and I NEEDED a truck. I was misled from the start. After being approved, I was told there was a "ton" of selections for me to choose from and to come in to see them. So, I took the ferry across and drove to see them. When I got there, I was told that the amount of financing I was approved for would NOT cover a truck, and I should choose a SMALL CAR for the interim and reapply after a YEAR. I have 3 girls, 2 horses and the need for a LARGE vehicle... going from my minivan to a tiny 5 seater hatchback is NOT practical. I had thought I made this CLEAR with the salesman I had been in contact with, but on the off chance that I hadn't, I made it clear that day. After going back and forth for over an hour, I decided to look a the newer minivans they had on the lot. (NOT what I wanted, but due to financing it was explained that it was my best option.) I was also told at this point that they were the ONLY dealership that dealt with bad/no credit financing.
I finally chose a 2013 Chrysler Town and Country that had just come in on trade. I was also told I would receive the CarProof report AND A FULL MECHANICAL INSPECTION REPORT. I told them my budget was $150 biweekly for payments. The first amount they came back with was $254. I stood up to leave, frustrated that I had already wasted 4 hours. The salesman jumped up to see if he could "do better." He came back after almost 10 minutes with "found advertising money" that would lower the payments to $174. ($24 above what I told them I wanted to spend.) I thought about it for a bit and decided to accept that. We signed the papers that stated this would be what my payments were. We left for dinner while they finished up the paperwork. When we returned, the payments had gone from $174 to $201. I told them I was walking away, and they told me I couldn't because I had already signed the contract.... but they'd see what else they could throw in. At the end of the day I had a $207 biweekly payment for a tire warranty I didn't want or need, but 4 brand new M+S tires... which I guess I did considering I drive through the mountains at Christmas.
I never received the mechanical inspection report, but soon after leaving discovered that the radio USB port did not work. I couldn't load my own music onto the hard drive, nor would it charge my phone. The drivers side sliding door did not work properly, there were 2 interior lights that were short circuiting, there was body damage not disclosed, and a handful of other annoying things. All emails to the sales rep went ignored until they finally told me that he was no longer with them. But mechanically, the van was sound, so I decided to put up with it.
Then, I received an email on December 16th that I qualified for an interest rate reduction, so they'd be able to get me into my truck. I decided to give them one more chance... and agreed. I found a truck in Red Deer that I liked, and since I was in Edmonton it made sense to pick it up myself and save their atrocious deliver fees. I sent in the paperwork they required on December 20th. I emailed on the 22nd to see where we were and I was told they had the truck on hold for me, and were working as fast as they could. Then I heard NOTHING. I emailed on the 24th, 26th, called on the 26th, and 27th. On the 28th I found out that the truck they were "holding" had been sold and that NONE of my paperwork had ever been submitted to the bank. I told him I was incredibly disappointed, but was assured again that they had "sufficient stock" that met all my requirements. After going through the list, I found that NOT A SINGLE TRUCK DID. When I emailed back and told the sales rep this, I never received another reply.
They wasted my time... and I received NOTHING in return. I was promised they'd cover my ferry costs, and they didn't. I was promised a full tank of gas and received barely a half. They are also NOT the only dealers that deal with Bad Credit. EVERY DEALERSHIP DOES! I wish I had seen these ratings before I went there... I would have never wasted my time, money, or lost my old van for such a pittance. ($500 trade in on a van valued at over $6000.) These guys are awful. I wish I could give them O stars.