Nanaimo Honda Cars

Purchase of my beautiful 2018 Honda Civic Dan provided me with great service, no pressure. Very well versed in the vehicle and provided me with all the information I needed. I have a lot to Dan provided me with great service, no pressure. Very well versed in the vehicle and provided me with all the information I needed. I have a lot to get used to with all the technology in this vehicle and I have no doubt Dan will be there for me to help me with any questions that come up. I suspect the after sales service will be as good as the purchase experience. I really coulnd't be more pleased and excited about this car! More

Alan Shimozawa While having my Honda Element serviced I wandered through the new sales department and met Mr. Alan Shimozawa of Nanaimo Honda. I must say that Alan While having my Honda Element serviced I wandered through the new sales department and met Mr. Alan Shimozawa of Nanaimo Honda. I must say that Alan Shimozawa was most helpful in any questions that I had regarding the new CRV vehicles etc. I would recommend Alan in a minute to anyone wishing to purchase a new vehicle. He certainly treats one with great respect while informing of all information available. A super employee. More

Terrible Service I took my car in and got the tires rotated on Sept 12/2017... After it was completed the guy informed me that one of my tires had a leak in it. Why wo I took my car in and got the tires rotated on Sept 12/2017... After it was completed the guy informed me that one of my tires had a leak in it. Why wouldn't you fix it prior to finishing the job. I did speak with the manager and got my money refunded and the tires was fixed. NO common sense. Today Nov 13 I took my car in for an oil change and i was informed i need new tires. Why was this not detected 2 months ago. This is crazy. As well, when i flat the original jack purchased with the car broke. Honda wants to charge me for it. I told them they can keep it. I will purchase my tires elsewhere and come spring will get rid of my honda i want nothing to do with them again. The worst service I have ever had. The front counter guy is so rude as well. Find another vehicle people and another service department Anne Burington More

Transmission failure in a civic? I purchased my 2011 civic new, had it regularly serviced and I looked after it. At 70,000 K I had to replace the fuel tank, and at 110,000K the trans I purchased my 2011 civic new, had it regularly serviced and I looked after it. At 70,000 K I had to replace the fuel tank, and at 110,000K the transmission failed. No mention of an AWA, and Honda Canada has not returned my calls. I have purchased 4 Hondas and spent a lot of money over the years. They really didn't seem to care. More

Worst service department I have ever used To start I have been using Honda to service my civic for the past 10 years. Some good experiences some not great. This was without a doubt the absolut To start I have been using Honda to service my civic for the past 10 years. Some good experiences some not great. This was without a doubt the absolute worst. My experience began with their phone being unreachable as though they may have left a night call on. This went on the entire morning. Finally I got through and was able to leave a message. I never received a return phone call. I ended up booking an appointment online. This was for 12:15. When I arrive I am told the service techs go on lunch until 12:45 So my oil change will take almost 2 hours to complete. Along with that I requested to have them price match with another local Honda dealership on the oil change and a diagnostic. Not only did they not match it but they actually charged more than the advertised price on their online booking service. I will never use Nanaimo Honda for any service or car purchase ever again. More

New Car with Honda We spent few hours trying the car. Priced our 2 exchange vehicles right away. Alen was great and did a great job in showing the cars and options. Ne b We spent few hours trying the car. Priced our 2 exchange vehicles right away. Alen was great and did a great job in showing the cars and options. Ne buyer regret whatsoever. Will be checking service in 12000km! More

Bad customer service Had my car serviced at this dealership and was quite unimpressed with the service I received. As I walked in, I felt very unwelcomed as many employees Had my car serviced at this dealership and was quite unimpressed with the service I received. As I walked in, I felt very unwelcomed as many employees glanced at me and never helped me. After my service I came to pick up my car and asked "did we figure out the car problems?" Not actually meaning "we", the lady responds "we?, you mean us, you still don't know what's going on but we did figure it out." I was very taken back by the comment as she showed a lot of contempt to me since I was younger. I was very unimpressed with how I was treated and I will not be recommending this dealership. More

I was well taken care of and treated like family! I just recently bought a Honda 2016 CRV touring from Nanaimo Honda and thanks to Dan and Bruce I had a great experience as intimidating as it was to I just recently bought a Honda 2016 CRV touring from Nanaimo Honda and thanks to Dan and Bruce I had a great experience as intimidating as it was to do all on my own, they made my experience a great one! It's been a month already and I still have not had any buyers remorse... but enjoying my purchase! Thanks guys:) More

May be worth it to pay more at another dealership I took my car in to get a seat belt buckle replaced (common issue) and the guy at the parts counter saved me a bit of money which I was happy about. U I took my car in to get a seat belt buckle replaced (common issue) and the guy at the parts counter saved me a bit of money which I was happy about. Unfortunately it took them over 90 minutes to do this simple replacement which I found strange. After I paid for the service I went to drive away and saw a bunch of candy wrappers scattered on my floor. Then I grabbed my steering wheel and saw it was covered in shop grease/oil. I might take my business up island to have any further service done due to the disgusting state they left my vehicle in after such a simple service job. More

New hybrid battery For 6 months I repeatedly took my Honda into the service department because the hybrid battery was not working and was told it was okay. Finally they For 6 months I repeatedly took my Honda into the service department because the hybrid battery was not working and was told it was okay. Finally they agreed it was not working but by then it was out of warrenty. We paid $3000 for the new battery which from the start was also not working properly, not holding a charge, not assisting, not auto stopping. After being told repeatedly by the dealership and also Honda customer relationship Canada that it is okay and knowing that it is not, I am now the proud owner of a Mazda. More