Nanaimo Honda Cars

Good dealer but appt. took too long and bill was much more than quoted but it was adjusted to a lesser amount more than quoted but it was adjusted to a lesser amount More

Great Honda service today for a minor recall on my 2019 Ridgeline - just a fix for the hood latch. Clearly important for highway and back-road driving to keep the hood latched. Called in at the temporar Ridgeline - just a fix for the hood latch. Clearly important for highway and back-road driving to keep the hood latched. Called in at the temporary offices near the to-be-rebuilt-expanded Nanaimo Honda centre with the Recall Notice in hand. Service Advisor Kelly Daun took quick action to my drop-in, sourced the part, and in no time the latch re-inforcing plate was installed. Not only that but I received a car wash token too. Great service and personable people - no wonder they are expanding their facilities. Thanks. V More

I would be very cautious about the serviced3pt of this dealership. My neighbor, a recent widow and long term customer of Nanaimo Honda had a warning light and took the car to the dealership. She didn't re dealership. My neighbor, a recent widow and long term customer of Nanaimo Honda had a warning light and took the car to the dealership. She didn't realize it but the warning was simply a low tire pressure warning. Taking it to them she left with $722 repair bill and further recommendation for new tires ~$1000 and $1500 timing belt replacement. This is a 2018 Accura with about 40,000km. The repairs were oil change @$160, Brake clean, brake fluid change, rotate tires,adjust brake dust shield. The car had been sitting for a bit since her husband passed away the minor rust that resulted was used as an excuse to rack up this bill. On top of this she was warned about the tires and timing belt that she shouldn't risk driving the car until the tires were changed and timing belt replaced. The next day the car would not start. She called them and asked if they had done something that would be the cause. They told her no and suggested she have the car towed to them. I found that the battery terminal was loose. They denied taking any terminal off until pressed where the mechanic admitted he had and didn't tighten the terminal. This all reads to me as if they were using predatory pra tires to take advantage of a niece female customer..shame on them. More

Excellent service. Clayton was very helpful. The service was quick and done in the time promised. was quick and done in the time promised. More

We always get excellent service at Honda and the staff are all very pleasant. We just wish they would become an Acura dealership too. are all very pleasant. We just wish they would become an Acura dealership too. More

Nanaimo Honda is full of friendly, helpful and supportive professional people. I have been leasing with Honda for 16 years, all through Birchwood Honda West in Winnipeg, Manitoba. I was very nervous to start professional people. I have been leasing with Honda for 16 years, all through Birchwood Honda West in Winnipeg, Manitoba. I was very nervous to start a new relationship with a new dealership but I was treated with the same respect and clarity I received from Birchwood. I worked with Liam Laturnus to lease my fifth Civic, a 2022 Hatchback. Liam is awesome! He listened to exactly what I wanted and delivered in spades. He was easy to understand as he taught me all the bells and whistles. He is truly knowledgeable about Honda products and services. I worked with Shiffon Prince for all the finance work. Again, everything was easy and clearly explained. There were no surprises and I was relaxed knowing she had everything taken care of. I look forward to many years of working with Nanaimo Honda. More

Generally high marks for this dealership - would be higher yet if my initial contact of needing a drive shaft replacement (on account of a recall) had been followed up: At the first time of inquiry, I higher yet if my initial contact of needing a drive shaft replacement (on account of a recall) had been followed up: At the first time of inquiry, I was told that the part was unavailable and I had asked to be informed when it would become available again. Several months later, I received another recall notice from Honda in the mail (highest marks for Honda for that follow up) and then contacted the dealership again with an additional issue to be taken care of. Can't comment yet on the quality of work as I just picked up my car today nor on the price as I have nothing to compare it to regarding the particular additional issue. I was given a fairly accurate estimate - a very welcome fact. More

Very pleased with the service received. We were able to get an appointment when we wanted it. Personnel were all pleasant regardless of their temporary location due to renovations. get an appointment when we wanted it. Personnel were all pleasant regardless of their temporary location due to renovations. More

Thorough and informative. They inspected my vehicle and pointed out potential issues with no pressure to accept their immediate service. Conducted a professional service. pointed out potential issues with no pressure to accept their immediate service. Conducted a professional service. More

They were prompt in returning my questions and efficient in going over my contract. Friendly and easy to develop a rapport with staff. in going over my contract. Friendly and easy to develop a rapport with staff. More