Murray Hyundai White Rock

Excellent service Excellent customer service from Lucas Pretty. Our vehicle recently had warranty work and regular maintenance done as well as dealing with a strange in Excellent customer service from Lucas Pretty. Our vehicle recently had warranty work and regular maintenance done as well as dealing with a strange intermittent whirring sound that was difficult to identify. Lucas persevered and with the technicians was able to identify and fix the problem. This is our second time having Lucas as our customer service advisor and he has gone out of his way to look after our vehicle in a professional and timely manner. More

Received a warm welcome and a recognition as a repeat customer from the service dept. I was told what was to be done and the time it would be ready. Call was made that car was ready. Nice to see the car customer from the service dept. I was told what was to be done and the time it would be ready. Call was made that car was ready. Nice to see the car washes and clean. Wonder service from Lukas and from the service dept. More

Oil change/tire rotaion Though I had a specific appointment time, my vehicle was still on the lot half an hour later so I spoke to service about it. It was explained to me th Though I had a specific appointment time, my vehicle was still on the lot half an hour later so I spoke to service about it. It was explained to me that a service appointment is like a doctor's appointment. I didn't appreciate that comparison since I have never waited half an hour for a confirmed doctor's appointment. Initially I was told it would take 2 hours to complete the service, I was concerned that I would be at the dealership longer than anticipated. Danny assured me my vehicle would be ready 2 hours after I first came in, and it was so that was a pleasant consolation. As far as washing the vehicle, it was not to my standards. The mats were barely clean and only the outside of the vehicle was washed, no attention to inside the door frames which is where a lot of dirt accumulates. The fact there was a special price offered for an oil change and tire rotation is the only reason I went to the dealership for this service. Otherwise, I find Canadian Tire most competent and price competitive. When I book an appointment with them, I have never had to wait more than 10 minutes. More

Jason provided very courteous service and explained information clearly. Service given happened within a timely fashion and my car was waiting for me ready to go information clearly. Service given happened within a timely fashion and my car was waiting for me ready to go More

Excellent Experience The whole team at Murray Hyundai were excellent to deal with. Sam got the ball rolling, first explaining the replacement vehicle process. Then orderin The whole team at Murray Hyundai were excellent to deal with. Sam got the ball rolling, first explaining the replacement vehicle process. Then ordering the vehicle we wanted, keeping us informed every step of the way. He had Gene Levin call us when the vehicle was ready for pickup. We went in and dealt with Melissa in finance, then the insurance company came and we got that all sorted, then Gene went over the vehicle with my wife and I. Done to perfection. Very pleasant buying experience with the whole team! More

Above and beyond This was my first visit to the service center. @ wheel alignments at another shop did not to remedy my car pulling. Danny and his team were the 1st This was my first visit to the service center. @ wheel alignments at another shop did not to remedy my car pulling. Danny and his team were the 1st willing to dig deeper into correcting the issue. Thank you More

LONG TERM CUSTOMER 2008 I just purchased my 5th Santa Fe from Murray Hyundai The dealership and service department have been wonderful throughout my time dealing there. I I just purchased my 5th Santa Fe from Murray Hyundai The dealership and service department have been wonderful throughout my time dealing there. I have two Santa Fe`s at the moment. More

84,000km maintenance i had an appointment booked for 730am - unfortunately the rear gate wasn't open so I had to wait for a bit - when I saw customer's vehicle being drive i had an appointment booked for 730am - unfortunately the rear gate wasn't open so I had to wait for a bit - when I saw customer's vehicle being driven in the lot, I had to walk to the service area to have the gate opened it would have been nice to have heard an apology, however, all I heard was an excuse about why the gate wasn't open (something about a garbage truck) a bit frustrating otherwise the service visit was fine More

friendly, helpful Arrived early and my vehicle was taken in right away. Was driven to White Rock beach and picked up there when my vehicle was ready. Arrived early and my vehicle was taken in right away. Was driven to White Rock beach and picked up there when my vehicle was ready. More

I hade a very good experience with this location, friendly staff and good services, I will personally refer my friends and family to this location of Hyundai. An extra thank you to Andrew and Andres friendly staff and good services, I will personally refer my friends and family to this location of Hyundai. An extra thank you to Andrew and Andres for helping and working so hard to find the car we wanted. Also very big thank you to Jason for explaining the features in detail. More