Murray Hyundai White Rock

5 hours wait to get test drive and brake work. Unexceptable! 5 hours wait for test drive for noise detection which was detected in the parking lot. Did not have to go for long drive Even though I had booked an 5 hours wait for test drive for noise detection which was detected in the parking lot. Did not have to go for long drive Even though I had booked an appointment for 1030 am. Left the dealership exhausted. No ride was offered to my home. No apologies made for the long wait. I also needed all my 4 tires replaced. Ask the service center person I have a quote for $1400 all inclusive can u beat that. He came as close as $ 1500 but would rather loose my business for $100 difference and said “ sorry we won’t be able to match that price. I felt just because I have not visited the dealership service center for a while I was not important any more as a Hyundai 2013 owner. i am a retired person and to save that $100 is very dear to me. Regards Owner Santa Fe 2013 More

Professional and thorough Justin helped me assess what needed to be done versus what would be nice to be done. Used the courtesy taxi both ways which allowed me to continue wo Justin helped me assess what needed to be done versus what would be nice to be done. Used the courtesy taxi both ways which allowed me to continue working. More

Excellent service Greeted me immediately and started the order process-job done in less than the time quoted. Very friendly & courteous. Vehicle was washed and brought Greeted me immediately and started the order process-job done in less than the time quoted. Very friendly & courteous. Vehicle was washed and brought to the door facing the direction I was leaving. More

Very professional, as always The service department has been taking care of our Hyundais for the last 7 years. Our Santa Fe always goes back “hime” to be serviced, as they are the The service department has been taking care of our Hyundais for the last 7 years. Our Santa Fe always goes back “hime” to be serviced, as they are the best equipped to care of the vehicle. Jesse and Danny know there stuff and will let you know what needs done without being pushy, More

ProActive Service Responsive to my immediate needs and an ongoing knowledge of my car. They provide service at an “involved” level with keen interest to ensure everythi Responsive to my immediate needs and an ongoing knowledge of my car. They provide service at an “involved” level with keen interest to ensure everything is done to not only maintain the car but to spot and alert to any potential problems More

48000Km Code 3 Service This would have been five stars except: I had an appointment at 1:30pm, but I dropped the car off early in order to attend a doctor's appointment at This would have been five stars except: I had an appointment at 1:30pm, but I dropped the car off early in order to attend a doctor's appointment at 2 Pm. I came back at 2:30 pm to see how much longer the car servicing would take, and found that my car had not even been looked at. The service department got right on it when told about this, and they completed it on time. However, If my doctor's appointment had lasted longer, I wonder how long the car would have sat on Hyundai's lot without being looked at. Generally speaking, I have found White Rock Murray Hyundai very accomodating, and I think this may just been a one time slip-up. But, nevertheless, I have to point it out. More

EXCELLENT CUSTOMER SERVICE From the reception, to explanation of what was needed to be done on the service, to the pick up and explanation of the results of the service, Danny w From the reception, to explanation of what was needed to be done on the service, to the pick up and explanation of the results of the service, Danny was excellent! More

Friendly and efficient As stated in my title The service department was excellent . My Tucson has been running very well since I left there . Happy holidays to every As stated in my title The service department was excellent . My Tucson has been running very well since I left there . Happy holidays to everyone there . More

Under Promising Over Delivering Car was ready before time promised. A call was made when something found beyond the agreed to servicing scope. This was confirmed with us and taken ca Car was ready before time promised. A call was made when something found beyond the agreed to servicing scope. This was confirmed with us and taken care of immediately. Car was cleaned and vacuumed. Went through each item on the service ticket and status described. Very complete and thorough. Will be back in 5000 KM. More

Great Service Friendly staff and great service. The check in times for vehicles are too long.. Need to figure out a more efficient way to speed up the drop off.. Friendly staff and great service. The check in times for vehicles are too long.. Need to figure out a more efficient way to speed up the drop off.. More