Midland Chrysler

Extremely unhappy I was not very happy with any of my visits to Midland Chrysler. The worst experience was when they broke the clips on a plastic seat shield when tryin I was not very happy with any of my visits to Midland Chrysler. The worst experience was when they broke the clips on a plastic seat shield when trying to fix my driver seat switch and assumed that it was covered under my warranty but it was not. I didn't want to pay the $180 to replace it so I was going to fix it myself. They then claimed that the switch was not going to be warrantied without the shield and offered to fix the clips on the plastics shield for $100. I didn't want to pay $100 so they then said that they would do it for $50. When I came in to get the switch replaced and the shield fixed, they said that they wouldn't warranty the fix done on the plastic shield. Why would I pay $50 for something that may break again in a day? The shield was obviously not broken when I brought the car in to get the switch replaced as it would not have stayed in place without the clips. More

Just the worst. I went to this dealership to buy a 2015 Ram pickup. I met the salesman David Clayton and he was friendly enough, but really tried to push the dealersh I went to this dealership to buy a 2015 Ram pickup. I met the salesman David Clayton and he was friendly enough, but really tried to push the dealership's inventory. I ended up deciding on a truck coming from another dealership, signed the paperwork to buy the vehicle, and paid a $500 deposit. I was rushed into it and didn't get a great price, but I suppose that will happen anywhere. Over the next 2 and a half weeks, I didn't receive a single phone call from David. I had to keep calling him to try and find out the status of my vehicle. He would tell me that he'd call me back and not do so. After 2 and a half weeks I was told that they still did not know where the vehicle was. I gave David to the end of the day to get some answers or I would be asking for my deposit back. David did not get back to me. I went in to the dealership the next day to speak with David in person. He told me that it turned out they would not be able to get the vehicle sent to the dealership. I was not impressed, since I had been told that I had already purchased the vehicle when I signed the paperwork. I asked for my deposit back and David said he was unable to return it. At first he said that he had up to 90 days to find a vehicle that matched the criteria I told him I was looking for (which he conveniently misremembered) and implied that I was now obligated to buy whatever he found for me. I disagreed, and he then said he wasn't able to do the refund because the financial employee handles those. I left the dealership and came back two days later when I was told that employee was working. I didn't speak to that person, because David met me first, led me to the register and provided me with a refund. He apologized for the sale not working out and again tried to sell me the dealership's inventory. I was disgusted at that point and walked out. I wasted nearly three weeks waiting for a vehicle because of this dealership, and David Clayton in particular. I will definitely never go back, and I would suggest that you avoid this dealership if you're looking to buy a vehicle. More

Not Good for buying vehicle Not Good. I bought Dodge Journey 2014 Ltd with 7k and travelled from Toronto to Midland. I liked the vehicle and paid almost the money it was advertis Not Good. I bought Dodge Journey 2014 Ltd with 7k and travelled from Toronto to Midland. I liked the vehicle and paid almost the money it was advertised. I want to do a test run but when I reached there the guy told me that they going to install new breaks and vehicle will be ready by 2pm then it got delayed by 4 pm , i did not go for test drive. I bought the vehicle on assurance of rep. But have problem ..it has vibrations , gear shift is not good. Called sales Rep and emailed no response. More