Mercedes-Benz Newmarket

Recently picked up a Mercedes GLB for my mother from this dealership and had an incredible experience from start to finish. We were helped by Zach Richards who was kind, detail oriented and straight forward. dealership and had an incredible experience from start to finish. We were helped by Zach Richards who was kind, detail oriented and straight forward. He did a fantastic job of being both transparent and authentic throughout the entire purchasing experience. I had visited 2 other Mercedes Dealerships before arriving at this one and decided against purchasing simply because the attention to detail was lacking at those dealerships representing such an iconic brand. This was the complete opposite here, Zach represented the brand exactly as I would have expected and was great at helping us get to a cost we were comfortable with and that was realistic. I was blown away by the level of detail of cleaning when we picked up the vehicle given the current climate and the ensuring we knew about every feature and benefit in the vehicle before exiting the lot. That's customer experience! If you are going to purchase here everyone seems fantastic but I would request for Zach. We also were supported by Michelle from a finance person which generally is my least favourite part of the car buying process but I was pleasantly surprised by the organic nature of the dialogue and we didn't feel pressured into purchasing anything unnecessary. She explained everything clearly and ensured we were aware of how various products benefited us and allowed us the space and time to make our choices. Thank you! More

Great experience and service. We had our experience with Zach Richards who helped with all our questions and found us the exact car we wanted. Zach Richards who helped with all our questions and found us the exact car we wanted. More

Worst dealership I’ve ever dealt with ! I was typically going to the Dundas location , which was fantastic, but decided to go local. Horrifying experience ! The sales person Michelle transferred my lease i going to the Dundas location , which was fantastic, but decided to go local. Horrifying experience ! The sales person Michelle transferred my lease into a buy out but Mercedes financial deducted a payment despite me signing a buyout for my vehicle . she told me she would mail me the cheque for the missed payment and a few weeks later I get a call from Mercedes financial asking why I missed a payment ?!? To date she has yet to follow up with me regarding reimbursement for the payment that was deducted. So disappointing ....... never ever will I ever return to this location . Dundas location is worth the drive I always had exceptional service there. This place isn’t worth it and supposedly this is a reputable company. More

Exceptional sales experience at Mercedes Newmarket and specifically Zach. He not only knows the features and options on the vehicles, however he also knows and understands the mechanics. Zach sought to specifically Zach. He not only knows the features and options on the vehicles, however he also knows and understands the mechanics. Zach sought to understand the type of vehicle and options we were interested in. Spent the time to discuss other features and did not hesitate to see if there was a vehicle on the lot for us to view. Our purchase experience was outstanding. Thank you Zach! More

She is a very nice lady and she will do her best to help you out with your purchase and I enjoyed working with her you out with your purchase and I enjoyed working with her More

What an amazing experience. By far not my first Mercedes-Benz or any luxury brand. Had the best experience with Zach. Highly recommend this location! Mercedes-Benz or any luxury brand. Had the best experience with Zach. Highly recommend this location! More

Exceptional service! We worked with Zach, who was very knowledgeable and helpful! He helped us choose the perfect options for our lifestyle and needs! Very happy with Tina from the finance department too. knowledgeable and helpful! He helped us choose the perfect options for our lifestyle and needs! Very happy with Tina from the finance department too. Thank you. More

The staff at Mercedes-Benz Newmarket is Excellent and made the whole car buying experience amazing. Extremely professional and Helpful .. I highly recommend everyone who is thinking about purchasing or made the whole car buying experience amazing. Extremely professional and Helpful .. I highly recommend everyone who is thinking about purchasing or upgrading their vehicle to get a hold of Denise Ball in sales department and i can assure you that you will be amazed with the service provided. Also for Finance or Lease contact Tina Tran. Thanks Everyone Mercedes-Benz Newmarket. More

Superb customer service Having spent over 40 years in the business world, I do not tolerate sub standard customer service. Therefore, when I experienced such a high level of Having spent over 40 years in the business world, I do not tolerate sub standard customer service. Therefore, when I experienced such a high level of service as I did with Denise Ball, it was very much appreciated. Her manager, Andrew Wernham, was also a pleasure to deal with. They both left my wife and me feeling very good and left us wanting to highly recommend the company, and these two individuals in particular, to all. More

Thomas An always gives us efficient and trustworthy service. I have been coming to this dealership for 3 years now since my last purchase and have experienced excellent service by both Thomas and the service dep I have been coming to this dealership for 3 years now since my last purchase and have experienced excellent service by both Thomas and the service department who maintain my vehicle. Any questions or concerns are addressed in a courteous and efficient manner. More