Mercedes-Benz Heritage Valley

Amazing experience ever My experience dealing with Khandaker Ahmed and Reece was amazing I loved their professional knowlede and public service which wins my heart they treat My experience dealing with Khandaker Ahmed and Reece was amazing I loved their professional knowlede and public service which wins my heart they treat us like family! From start to finish we were well looked after. I appreciated personal service that I received, Khandaker and Reece made the whole process a delightful,quick, and easy. I will highly recommend Mercedes-Benz Heritage Valley for your next dream car. H.Rehman More

Welcoming, Professional, and Informative I do not like shopping for cars, I am not interested in cars but know the features that I want. MB Heritage Valley was the perfect fit! I had a spec I do not like shopping for cars, I am not interested in cars but know the features that I want. MB Heritage Valley was the perfect fit! I had a specific model in mind and Justin Tham and Khandaker were welcoming and listened to what I wanted. They were knowledgable and responded appropriately, not trying to push another model. When we returned to the dealership to take the car for a test drive, we were accompanied by our big dog (one of the buying criteria was space for he) and our 2 and 4 year old granddaughters. Justin was incredibly hospitable, welcoming the gang with bottles of water, juice boxes and cookies for the girls, and even treats for the dog! The sale process went just as smoothly. Although we left the dealership to look at other options, Justin's follow up was done with interest, but not at all overbearing. When we decided to buy the MB, Kevin and Justin offered a reasonable package. We then met Louella to review the various options. She was very informative, explaining every offering and making recommendations based upon our needs. She was doing her job, promoting the options but with care to address our needs, not just to make the sale. A friend was also buying a new car from another manufacturer's dealership. Her experience was a complete contrast to mine, making my buying experience just that much more satisfying. I would never have thought to describe a dealership as Hospitable, but that is the word that best describes MB Heritage Valley More

Felt marginalized This employee has a stern demeanour and a talk it or leave it attitude. He may need better education on cultural intelligence. Many Asians like the MB This employee has a stern demeanour and a talk it or leave it attitude. He may need better education on cultural intelligence. Many Asians like the MB brand from back home. But we may need more relational sales manager aware of the high context (non verbal) cues. Felt looked down upon and came away feeling bad. More

Great customer service ! Had an awesome experience with Jackie loved the service that was provided! I would definitely recommend this dealership they have been nothing but gre Had an awesome experience with Jackie loved the service that was provided! I would definitely recommend this dealership they have been nothing but great to me!! More

Peter Mah There are only a few words to say about Peter Mah which tells it all. Amazing, efficient, understanding and workable! We have been customers with diff There are only a few words to say about Peter Mah which tells it all. Amazing, efficient, understanding and workable! We have been customers with different dealers but never have we had such exceptional service as we experience from Mr. Mah. We have been a customer of Mr. Mahs since 1999 and we have purchases over 30 vehicles since this date from Mr. Mah. This will never change! Ashley and Britney are also fantastic with our service. Abe and Suzanne Robalo More

Thank you Thank you Peter! I've known Peter for over 20 years. Even though I have not come in contact with him in a long time, the day I was ready for a Mercedes, the first per I've known Peter for over 20 years. Even though I have not come in contact with him in a long time, the day I was ready for a Mercedes, the first person I thought of was him. I hoped he was still in the industry and sure enough he was. I was very happy to find him again and was relieved because I knew he was the one to trust. The experience was wonderful. Peter is very knowledgable and made the purchase of our car easy with no problems. Thank you also to Louella for helping us with the financing! I love my car. I will not be going back to anything less than Mercedes. More