Mercedes-Benz Edmonton West

Worst Experience Ever. This dealership is the worst one among all that i had encountered with. At first that I do not know who and why that the person talk to me on the phon This dealership is the worst one among all that i had encountered with. At first that I do not know who and why that the person talk to me on the phone hang up on me with no reason 3 times, which i found extremely rude. I brought a C300 at 2015, at the first the trimmer on the driver's side are falling off. Then, the command center was blacking out constantly. And Finally, that command center stoped working entirely AND which I have to leave it there and having a diagnoses done. After a full day of examination, they told me that i split coffee at the buttons located at the command center, they request us to pay 1800 to replace them, and then, only then they can do further investigation. Which i found is not reasonable. They told me that the coffee may get into the wire which is more deeper, and, when i request them to check inside about the wires, they said they can only do that after we paid the replacement fee of those buttons. The person who helped us today name Gary Baril is extremely rude and not respecting customer at all. He was interrupting me all the time. He even said "You can do this conversation with us all the day, the results are not going to change." And I did a bit research online about why the screen blackout happening. some said it is possible that this situation is cuzing by the coffee which that the coffee damaged out the wire. But, i surprisingly found that the refused to do a further diagnose unless we paid the replacement fee first which possibly has nothing to do with the problem i am having now. One thing that more confusing me is that the command center should build as waterproof, and they are now criticizing us drinking in the vehicle. I will never refer a friend to buy any vehicle from this dealership. Oh, Tawnja Wynn she is the one hang up on me once to day, That is what she said "ok,, Bye." Before this time, there is a girl possibly from front desk, which I do not know who, hang up on my girlfriend twice without saying "BYE", like hang up just so suddenly........ Horrible people and horrible services. Never Again. They totally ruined this brand. More

Great Experience Really enjoyed the customer service Chris Phan did a great job making sure the complete process went well, Sunny and the rest of the staff were great Really enjoyed the customer service Chris Phan did a great job making sure the complete process went well, Sunny and the rest of the staff were great More

Efficient and Easy The team at Mercedes Bends Edmonton West was excellent. Meeting Loc was a real pleasure. The test drive to the negotiation was all done in a professio The team at Mercedes Bends Edmonton West was excellent. Meeting Loc was a real pleasure. The test drive to the negotiation was all done in a professional manner with a very personal touch. The ladies in your business department are some of the most helpful individuals I have meet. The team that works in the post sales department were excellent explaining the features of the car, and again very much with that personal touch. Continue to provide this level of service post purchase and you will have customers for life. More

Excellent experience with the new C43 AMG! Consistently great service with both Dharam and Sheldon at the dealership. The sales manager made the negotiation process as painless and efficient as Consistently great service with both Dharam and Sheldon at the dealership. The sales manager made the negotiation process as painless and efficient as possible. Dharam also went the extra mile to drop off products at our home to minimize the inconvenience to us. Would definitely recommend! More

You made me belong to this family.. great experience.. I am a first time owner of MB GLK 350 and for some reason when I checked Chris Phan page I noticed that until now or 2 months have past that I forgot I am a first time owner of MB GLK 350 and for some reason when I checked Chris Phan page I noticed that until now or 2 months have past that I forgot to give him a good review. Just because I am really happy with my MB and with the experience I had no matter how many months or years will pass I would not get tired of saying that the company should be proud of having him. It's a great service. And I believe that the customer will never love the company until the employees love it first and it shows on him.... More

Poor customer service experience It was my first experience buying a vehicle from a dealership and was not a good one. The Sales person i dealt with was friendly and knowledgeable, ho It was my first experience buying a vehicle from a dealership and was not a good one. The Sales person i dealt with was friendly and knowledgeable, however several promises were made and not fulfilled. First, i was given the wrong manual and service records with my vehicle, only to have to hassle them to finally get me my correct manual 2 months later, however still missing service records and mechanical fitness report. They also only had 1 key for my vehicle, but told me they would get me my other key or if need be make a new one within the week, it has been 4 months now and i still have not received my spare key after several inquiries. Also, i was told the few scratches on my vehicle were to be buffed out and repaired, only to have them apparently be covered up and re-appear a week after purchase. And finally, the finance lady that i dealt with was extremely rude, until she was replaced by another individual who couldn't have been nicer. Overall a poor customer service experience. However thankfully i recently was able to receive some follow up on a couple of my issues after posting my review, and they are now in the works of being corrected. More

excellent Just purchased S63 coupe. Dealt with Dharam and Sheldon. I knew them both from my previous purchases and my previous experience was great. This time i Just purchased S63 coupe. Dealt with Dharam and Sheldon. I knew them both from my previous purchases and my previous experience was great. This time it was as good as before. Great people to discuss things with, quick in understanding my needs and trying very hard to make things happen. Both, Dharam and Sheldon are vey knowledgeable and skilled in presenting the product I was interested in, what made the purchase very comfortable and pleasant. I will continue to recommend the dealership and the people who can make a great impression on a serious and seasoned car enthusiast. I have to include Tony from Service and praise him for his positive attitude and willingness to help when help is needed. More

Great experience Chris was very helpful and knowledgeable. Very pleased with the service he provided. The facility was clean and had welcoming amenities. I was pleased Chris was very helpful and knowledgeable. Very pleased with the service he provided. The facility was clean and had welcoming amenities. I was pleased with the finance department as they were pleasant to deal with and not pushy with up-selling. More

An Amazing Buying Experience I recently purchased a brand new vehicle from Mercedes Benz West Edmonton and I could not be happier. I came into the dealership with a general idea a I recently purchased a brand new vehicle from Mercedes Benz West Edmonton and I could not be happier. I came into the dealership with a general idea as to what I was looking for but had not made up my mind on which vehicle i wanted to purchase. I met Chris Phan in sales and he was amazing. He showed me multiple vehicles and answered all my questions until we found exactly what I was looking for. The entire dealership made sure I was well taken care of and made the entire process very simple, which I really appreciated as buying a new vehicle can be a scary thing. It was truly an amazing experience and I could not be happier. More

Exceptional buying experience at MB West First time MB owner the overall experience was extremely stress free. The entire staff at MB West were professional and courteous. Chris was outstandi First time MB owner the overall experience was extremely stress free. The entire staff at MB West were professional and courteous. Chris was outstanding to deal with and took all my needs and expectations into consideration. Chris was very knowledgeable but extremely personable and everything that was discussed was delivered making the purchase seem less. I am pleased to recommend Chris Phan for your next purchase. More