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Mercedes-Benz Downtown Calgary
Calgary, AB
92 Reviews
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Showing 92 reviews
August 31, 2018
Disappointing, once they have your money you don't matter Are you thinking of buying a sprinter? Before you do, our experience with Mercedes (Downtown Mercedes in Calgary in particular) has been horrible. We Are you thinking of buying a sprinter? Before you do, our experience with Mercedes (Downtown Mercedes in Calgary in particular) has been horrible. We bought the van based on its reputation for being reliable and for superior fuel economy. We have been let down on both accounts. We have had to have our van towed several times due to it breaking down (including the day we bought it on the drive home...that should have been our first clue that we had bought a problem vehicle). We were specifically told to expect to get over 1100 kilometres to a tank and average about 525 (our highest was just under 600 when we were on a highway road trip). Fuel economy was one of our reasons for buying this van and we were either completely mislead or their continues to be a problem with our van. If you are going to buy a sprinter, please know that our experience has been incredibly frustrating. We have contacted Mercedes Canada and the dealership multiple times and have been told things like "your brakes squeal because you don't brake aggressively enough" "we won't send you a customer service satisfaction survey because we know you aren't happy" "you live in southern alberta so thats why you don't get good fuel economy" I have been trying for 2-1/2 years to address the multiple issues we have had and continue to have with our van. Unfortunately it feels like now that our money is spent that we aren't a customer whose issues matter to Mercedes. Please feel free to contact me about our issues. And if you buy from Mercedes, please know we have given Mercedes multiple chances to address our issues and they have chosen not to. We get stopped all the time and asked about our cool looking van and if nothing else, we can let people know that unfortunately its been a significant let down. More
by panzerkinder
Employees Worked With
Justin Edgar, Bev Bell
Helpful August 02, 2018
I have no hesitation in recommending Downtown Mercedes From the moment we walked through the doors, my Wife and I where treated like Family. I can only say very good things in regards to Downtown Mercedes, From the moment we walked through the doors, my Wife and I where treated like Family. I can only say very good things in regards to Downtown Mercedes, it was a great experiance from start to finish. Jeff/Evelyn More
by JeffLyn01
Employees Worked With
Mazen Aboulhosn, Justin Edgar, Ralph Leith, John Espanol, Neal Sukhu, Lisa Zhang
August 01, 2018
Excellent Service I found the service at Downtown Calgary Mercedes to be very professional and friendly. Both Danny and Neil were great to deal with! Danny worked hard I found the service at Downtown Calgary Mercedes to be very professional and friendly. Both Danny and Neil were great to deal with! Danny worked hard to find me the right car and was always responsive to my emails. Neil was very patient and informative when assisting me with all the features available for my new car. I would recommend Mercedes-Benz Downtown Calgary to anyone shopping for a well-maintained luxury car. More
by JM56
Employees Worked With
Danny Williams, Neal Sukhu, Lisa Zhang
July 30, 2018
Fleet Purcahase Quick, informative, and the price was right. Most importanly client was happy. Dealership worked with the client; budget and was able to source a un Quick, informative, and the price was right. Most importanly client was happy. Dealership worked with the client; budget and was able to source a unit. More
by FleetGirl
Employees Worked With
Bev Bell, Lisa Zhang
July 02, 2018
Lovely helper Good services and friendly helpful staffs. Good prices as well. The sales and the staffs are very helpful when I have problem/questions on my vehicle, Good services and friendly helpful staffs. Good prices as well. The sales and the staffs are very helpful when I have problem/questions on my vehicle, and fixed/solved my problem as fast as possible. I am very appreciate for all of them. More
by MBreview
Employees Worked With
Michael Chan, Mike Sore, Robin Tse
June 25, 2018
professional personable honest I highly recommend Downtown Mercedes in Calgary this is our third Mercedes all from this same dealer. Danny Williams has now sold us our 3rd Mercedes I highly recommend Downtown Mercedes in Calgary this is our third Mercedes all from this same dealer. Danny Williams has now sold us our 3rd Mercedes he is fantastic! A special thank you to Justin Edgar for working with us to make the deal all come together. We LOVE our new car! Sincerely, Gina More
by Gina&Steve
Employees Worked With
Justin Edgar, Danny Williams
June 22, 2018
Great Experience Great experience and I would recommend to friends and family. Fairly smooth sales process and reasonable value given on trade in which is more than I Great experience and I would recommend to friends and family. Fairly smooth sales process and reasonable value given on trade in which is more than I can say about BMW. More
by Hidfsfdsf
Employees Worked With
Arif Budhwani, Lisa Zhang
June 07, 2018
Best Car Purchasing Experience I’ve Ever Had Jonathan was extremely helpful and knowledgeable about Mercedes-Benz vehicles and patiently helped find the right vehicle for me. He’s still been read Jonathan was extremely helpful and knowledgeable about Mercedes-Benz vehicles and patiently helped find the right vehicle for me. He’s still been readily available even after I’ve owned the car for a few weeks. The day I picked up the car was also well organized and Robin and Neal took the time to teach me the features of my first MB vehicle. This dealership is very professional, courteous and has made for the best car purchasing experience I’ve had. I’ll definitely be back for my next vehicle. More
by Kurt
Employees Worked With
Jonathan Hughes, Neal Sukhu, Robin Tse
June 01, 2018
Great place for new car purchase! It’s real nice experience in Mercedes-Benz Downtown Calgary for a new car leasing. Friendly environment, well organized management, such knowledgeable It’s real nice experience in Mercedes-Benz Downtown Calgary for a new car leasing. Friendly environment, well organized management, such knowledgeable and helpful new car pick-up presentation! All staff were willing to help! More
by Bob
Employees Worked With
Michael Chan, Mike Sore, Lisa Zhang
May 25, 2018
Great Professional, friendly, approachable, went the extra mile. I especially appreciate how Charlotte came to my house personally because we needed a sign Professional, friendly, approachable, went the extra mile. I especially appreciate how Charlotte came to my house personally because we needed a signature from my wife - saved her having to come down. Thanks for that. More
by Chris
Employees Worked With
Justin Edgar, Charlotte Bennett, Robin Tse
