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Mercedes-Benz Downtown Calgary

Calgary, AB

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92 Reviews

909 15 Street SW

Calgary, AB

T3C 1E5

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Showing 92 reviews

December 31, 2018

friendly, (not pushy at all) informative and efficient. Charlotte was sweet and informative. I would recommend her to a friend. Neal was also great with his tutorial on the vehicle. Lisa was also very nic More

by hello 22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlotte Bennett
Jan 02, 2019 -

Mercedes-Benz Downtown Calgary responded

Charlotte, Neal, Lisa and the entire team @mbdttyyc thank you for your kind words and great rating. We look forward to your recommendations and serving you in the future. All the best! Just a quick reminder that our Service, Parts & Accessories department is located a few minutes away from our Sales Location. It is at 2312 10th Ave SW. We also have a very active Website, Facebook Instagram, and Twitter pages, as well as our YouTube Channel that has many "How To" videos and much more. Website: www.MBDTYYC.com Instagram: www.instagram.com/mercedesbenzcalgary/ Facebook: www.facebook.com/MBDTYYC Twitter: www.twitter.com/MBDTYYC YouTube: www.youtube.com/user/hyattautogallery/videos

December 15, 2018

Nothing but the best! Excellent sales team and customer focused. I was a repeat customer at Mercedes downtown and the quality of service managed to exceed my expectation ag More

by Abi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arif Budhwani, Neal Sukhu, Robin Tse
Dec 17, 2018 -

Mercedes-Benz Downtown Calgary responded

Thank you Abi. Your review encompassed many things we love to read including 1) Being a Repeat Customer, 2) High Quality of Service, and finally... 3) Exceeding your expectation. We greatly appreciate your kind review and look forward to serving you in the future. Just a quick reminder that our Service, Parts & Accessories department is located a few minutes away from our Sales Location. It is at 2312 10th Ave SW. We also have a very active Website, Facebook Instagram, and Twitter pages, as well as our YouTube Channel that has many "How To" videos and much more. Website: www.MBDTYYC.com Instagram: www.instagram.com/mercedesbenzcalgary/ Facebook: www.facebook.com/MBDTYYC Twitter: www.twitter.com/MBDTYYC YouTube: www.youtube.com/user/hyattautogallery/videos

December 15, 2018

Excellent service I was at Mercedes downtown service department for a new winter tire and wheel. The service rep was waiting and had all my information. I was just gett More

by Abi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mrnik, Lola Green
Dec 17, 2018 -

Mercedes-Benz Downtown Calgary responded

Thank you Abi. Wow, one 5 Star review from you from Sales and now a 5 Star review from you for Service. Here's hoping you were at least able to grab one of our great coffee drinks in your short visit. All the best! Just a quick reminder that our Service, Parts & Accessories department is located a few minutes away from our Sales Location. It is at 2312 10th Ave SW. We also have a very active Website, Facebook Instagram, and Twitter pages, as well as our YouTube Channel that has many "How To" videos and much more. Website: www.MBDTYYC.com Instagram: www.instagram.com/mercedesbenzcalgary/ Facebook: www.facebook.com/MBDTYYC Twitter: www.twitter.com/MBDTYYC YouTube: www.youtube.com/user/hyattautogallery/videos

November 30, 2018

What can I say? All the staff that I have dealt with either in Sales or Service have been very professional, nice people and they really do a good job. THANKS everyon More

by SID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bev Bell, Rob Nelles, Lisa Zhang
Dec 04, 2018 -

Mercedes-Benz Downtown Calgary responded

Thank you Sid. Bev, Rob, Lisa and the entire team here at #mbdtyyc appreciate you taking the time to compose this review for us. You are quite welcome, and we hope to continue to perform at the level of satisfaction you have become accustomed to. All the best! Just a quick reminder that our Service, Parts & Accessories department is located a few minutes away from our Sales Location. It is at 2312 10th Ave SW. We also have a very active Website, Facebook Instagram, and Twitter pages, as well as our YouTube Channel that has many "How To" videos and much more. Website: www.MBDTYYC.com Instagram: www.instagram.com/mercedesbenzcalgary/ Facebook: www.facebook.com/MBDTYYC Twitter: www.twitter.com/MBDTYYC YouTube: www.youtube.com/user/hyattautogallery/videos

November 20, 2018

Great People I had the privilege and great experience of buying a new 400 GLE SUV at the Mercedes-Benz dealership downtown Calgary. Dealing with the Sales Rep (Ch More

by Pickett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Edgar, Charlotte Bennett, Michael Jennings, Lisa Zhang
Nov 22, 2018 -

Mercedes-Benz Downtown Calgary responded

Thank you on behalf of Charlotte, Michael, Lisa, Justin and the entire team here at MBDTYYC. Your review encompasses all the sentiments we would hope all of our customers would express if they were to review us. You made our team smile by all of your kind words and we look forward to serving you both for many years to come. All the best! Just a quick reminder that our Service, Parts & Accessories department is located a few minutes away from our Sales Location. It is at 2312 10th Ave SW. We also have a very active Website, Facebook Instagram, and Twitter pages, as well as our YouTube Channel that has many "How To" videos and much more. Website: www.MBDTYYC.com Instagram: www.instagram.com/mercedesbenzcalgary/ Facebook: www.facebook.com/MBDTYYC Twitter: www.twitter.com/MBDTYYC YouTube: www.youtube.com/user/hyattautogallery/videos

November 14, 2018

The Best or Nothing We have purchased 5 Benz in the past 10 years. Mercedes Benz Downtown Calgary has given us the best experience by far. Rob Nelles has been extremely p More

by Ian H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Nelles, John Espanol
Nov 16, 2018 -

Mercedes-Benz Downtown Calgary responded

Ian, Thank you for such a wonderful review. Rob Nelles, John and the entire team here appreciate you taking the time to rate and review us. Thinking 5 in 10 years is what we consider an AVID fan of the brand. We know you will enjoy your new GLC and we can't wait to take care of all the people you refer to us as well as we helped you. Even more, we look forward to seeing you for numbers 6, 7, 8... etc. All the best! Just a quick reminder that our Service, Parts & Accessories department is located a few minutes away from our Sales Location. It is at 2312 10th Ave SW. We also have a very active Website, Facebook Instagram, and Twitter pages, as well as our YouTube Channel that has many "How To" videos and much more. Website: www.MBDTYYC.com Instagram: www.instagram.com/mercedesbenzcalgary/ Facebook: www.facebook.com/MBDTYYC Twitter: www.twitter.com/MBDTYYC YouTube: www.youtube.com/user/hyattautogallery/videos

October 27, 2018

Professional, friendly,helpful Our relationship with Jon Hughes since early 2000's has been excellent. My wife and I have now purchased third car from Jon. Love it! More

by BraggCreeker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Hughes
Nov 05, 2018 -

Mercedes-Benz Downtown Calgary responded

Congratulations on your third car! Thank you for posting this review and for mentioning Jon. To be so connected to one sales consultant over that many years is quite an achievement and we are so glad it has worked out so well for you and Jon. Enjoy your car and we look forward to #4! Cheers. Just a quick reminder that our Service, Parts & Accessories department is located a few minutes away from our Sales Location. It is at 2312 10th Ave SW. We also have a very active Website, Facebook Instagram, and Twitter pages, as well as our YouTube Channel that has many "How To" videos and much more. Website: www.MBDTYYC.com Instagram: www.instagram.com/mercedesbenzcalgary/ Facebook: www.facebook.com/MBDTYYC Twitter: www.twitter.com/MBDTYYC YouTube: www.youtube.com/user/hyattautogallery/videos

October 05, 2018

Great experience Supportive and on time Easy process Jerry Li was so professional and supportive dealership. He did all his best to make good experience for us. More

by Maryam, k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Li, Robin Tse
Oct 10, 2018 -

Mercedes-Benz Downtown Calgary responded

Thank you for your kind words about Jerry. Our goal every day at MBDTYYC is to ensure the best experience for all of our clients. It appears that once again we have succeeded. Jerry and the entire team thank you for taking the time to post this review. All the best. Just a quick reminder that our Service, Parts & Accessories department is located a few minutes away from our Sales Location. It is at 2312 10th Ave SW. We also have a very active Website, Facebook Instagram, and Twitter pages, as well as our YouTube Channel that has many "How To" videos and much more. Website: www.MBDTYYC.com Instagram: www.instagram.com/mercedesbenzcalgary/ Facebook: www.facebook.com/MBDTYYC Twitter: www.twitter.com/MBDTYYC YouTube: www.youtube.com/user/hyattautogallery/videos

September 27, 2018

One Year Post Purchase About 14 months ago we bought an AMG CLA45, Jon Hughes was our salesmen and Neil (AKA Hair Club). Our post Sale Delivery Associate completed the deliv More

by Blair R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Shaw, Jonathan Hughes, Neal Sukhu
Oct 01, 2018 -

Mercedes-Benz Downtown Calgary responded

Hi Blair, Art, Neal, Jonathan and the entire team here at MBDTYYC want to thank you for taking the time to rate and review us so well. Your attention to every detail is greatly appreciated. We do believe in taking care of our clients to the best of our ability and although all kinds of issues do arise, it is clients like you that we are very happy to help. We look forward to taking care of you, your vehicle and the next one you get from us. All the best. Just a quick reminder that our Service, Parts & Accessories department is located a few minutes away from our Sales Location. It is at 2312 10th Ave SW. We also have a very active Website, Facebook Instagram, and Twitter pages, as well as our YouTube Channel that has many "How To" videos and much more. Website: www.MBDTYYC.com Instagram: www.instagram.com/mercedesbenzcalgary/ Facebook: www.facebook.com/MBDTYYC Twitter: www.twitter.com/MBDTYYC YouTube: www.youtube.com/user/hyattautogallery/videos

August 31, 2018

Disappointing, once they have your money you don't matter Are you thinking of buying a sprinter? Before you do, our experience with Mercedes (Downtown Mercedes in Calgary in particular) has been horrible. We More

by panzerkinder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Edgar, Bev Bell
Sep 11, 2018 -

Mercedes-Benz Downtown Calgary responded

Thank you for letting us know where we have let you down. We have offered to arrange a complimentary loaner vehicle for you to drive for the day when you come to town. We do need to properly diagnose the fuel mileage concern that you have and listen to other areas where we can improve your experience. Please let us know when you plan on coming to Calgary next and we will work to accommodate to your schedule.