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Mercedes-Benz Downtown Calgary

Calgary, AB

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92 Reviews

909 15 Street SW

Calgary, AB

T3C 1E5

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Showing 92 reviews

June 15, 2020

Great experience with a friendly and helpful touch We have considered buying one car, and after getting introduced to Jack we have bought two. Great salesmanship with a friendly and caring approach. Ja More

by Sridhar Kollipara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Liu
Jun 16, 2020 -

Mercedes-Benz Downtown Calgary responded

Thank you Sridar, Thank you for this great rating and review. We appreciate you taking the time to post your reviews about Jack. This means a lot to him and the entire team here at Mercedes-Benz Downtown Calgary. All the best!

January 03, 2020

Good sales and service experience. Bought the vehicle from Jack and went with the same dealership for service though Country hills dealership has better accessibility. Mike Jennings does an awesome job w More

by Sam R
Recommend Dealer
Yes
Employees Worked With
Michael Jennings , Jack Liu
Feb 19, 2020 -

Mercedes-Benz Downtown Calgary responded

Thank you Sam! We are so glad that you purchased your Mercedes-Benz from us and have it serviced here as well. We appreciate you making the trips and hope that our level of service will continue to bring you downtown to see us. All the best!

July 30, 2019

New Mercedes After visiting all the places in town that are selling this brand, I was happy to make a deal at Mercedes-Benz Downtown. Charlotte, Robin and Neal hel More

by Sebastian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah, Charlotte Bennett, Neal Sukhu, Robin Tse
Jul 31, 2019 -

Mercedes-Benz Downtown Calgary responded

Thank you Sebastian. Charlotte, Neal, Robin and the entire team here at MBDTYYC appreciate your kind words and great review. We are so glad you went to all the dealerships and ended up here and selecting us to get your new vehicle from. All the Best! Not that you need this reminder... but.... our Service, Parts & Accessories department is located a few minutes away from our Sales Location. It is at 2312 10th Ave SW. We also have a very active Website, Facebook Instagram, and Twitter pages, as well as our YouTube Channel that has many "How To" videos and much more. Thanks again and all the best! Website: www.MBDTYYC.com Instagram: www.instagram.com/mercedesbenzcalgary/ Facebook: www.facebook.com/MBDTYYC Twitter: www.twitter.com/MBDTYYC YouTube: www.youtube.com/user/hyattautogallery/videos

June 12, 2019

Great service, great deal. Very friendly team, great service and great deals! The team was informative and patient I have no hesitation recommending Mercedes downtown Ca More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Williams, Charlotte Bennett, Lisa Zhang
Jun 14, 2019 -

Mercedes-Benz Downtown Calgary responded

Thank you Robert, Charlotte, Lisa, Danny and the entire team here at MBDTYYC appreciate your kind words and great review. We look forward to taking care of all those people you recommend to us. All the Best! Not that you need this reminder... but.... our Service, Parts & Accessories department is located a few minutes away from our Sales Location. It is at 2312 10th Ave SW. We also have a very active Website, Facebook Instagram, and Twitter pages, as well as our YouTube Channel that has many "How To" videos and much more. Thanks again and all the best! Website: www.MBDTYYC.com Instagram: www.instagram.com/mercedesbenzcalgary/ Facebook: www.facebook.com/MBDTYYC Twitter: www.twitter.com/MBDTYYC YouTube: www.youtube.com/user/hyattautogallery/videos

June 11, 2019

Keeping me in the Mercedes Benz family Danny,Jesse, and the team keep me coming back to Mercedes-Benz Downtown Calgary Genuine interest and follow through on all representations made is a More

by Mike11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Williams, Neal Sukhu, Robin Tse
Jun 11, 2019 -

Mercedes-Benz Downtown Calgary responded

Thank you Mike, Danny, Neal, Robin, Jesse and the entire team here at MBDTYYC appreciate your kind words and great review. We are so glad you are part of our family. All the Best! Not that you need this reminder... but.... our Service, Parts & Accessories department is located a few minutes away from our Sales Location. It is at 2312 10th Ave SW. We also have a very active Website, Facebook Instagram, and Twitter pages, as well as our YouTube Channel that has many "How To" videos and much more. Thanks again and all the best! Website: www.MBDTYYC.com Instagram: www.instagram.com/mercedesbenzcalgary/ Facebook: www.facebook.com/MBDTYYC Twitter: www.twitter.com/MBDTYYC YouTube: www.youtube.com/user/hyattautogallery/videos

April 19, 2019

Worst customer service ever! My advise for anyone considering buying a car from this dealership is simple: please save yourself unnecessary agony. I purchased a vehicle from this More

by bonniemwangi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Nelles
Apr 25, 2019 -

Mercedes-Benz Downtown Calgary responded

Bonniemwangi, As per our conversation on the phone we did in fact offer to reimburse you for the towing costs once we were able to see your ML350 and lug nuts that are on it. The image you sent us of the wheel lugs are the same as the ones that can be found on any of the ML350 vehicles we currently sell on our pre-owned lot. We want to see the lug wrench you have as well to ensure that it is not defective or incorrect. You mentioned that you are too busy to let us see the vehicle or the wheel lugs. I told you that we are happy to reimburse you once we have seen the vehicle and the items in question and are in no rush if you are too busy now. You became quite upset at the fact that we asked to see the vehicle and felt that we should simply send you a cheque for $350. We cannot justify taking ownership of something that you feel we are responsible for if we are not able to see items in question. Our offer still stands and we hope that you find the time to swing by our showroom for 5 minutes so we can examine the items in question and hopefully reimburse you.

April 17, 2019

Exceptional srervice provided by Justin and Arif. My experience with everyone was excellent. Everything went smoothly and there were no surprises. I would recommend this dealership over their competit More

by d236
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Edgar, Arif Budhwani, John Espanol
Apr 23, 2019 -

Mercedes-Benz Downtown Calgary responded

Thank you D236! We are so happy to hear that your had such a great experience here at Mercedes-Benz Downtown Calgary. Arif, John, Justin and the entire team here at MBDTYYC appreciate your business and kind rating and review. We look forward to providing that same level of service to all of the people you recommend to us. All the Best! Not that you need this reminder... but.... our Service, Parts & Accessories department is located a few minutes away from our Sales Location. It is at 2312 10th Ave SW. We also have a very active Website, Facebook Instagram, and Twitter pages, as well as our YouTube Channel that has many "How To" videos and much more. Thanks again and all the best! Website: www.MBDTYYC.com Instagram: www.instagram.com/mercedesbenzcalgary/ Facebook: www.facebook.com/MBDTYYC Twitter: www.twitter.com/MBDTYYC YouTube: www.youtube.com/user/hyattautogallery/videos

April 06, 2019

Hiding car history, dishonest sales Without going into details, a bad first experience was turned into a better one after one of the senior managers got in touch to improve customer sati More

by ionut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mazen Aboulhosn, Arif Budhwani
March 14, 2019

Excellent and personalized service! I can't say enough about my experience with my new Mercedes purchase. I custom ordered my G550 and knew it would take time to get it delivered. Charlo More

by LoranneB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Edgar, Charlotte Bennett, Neal Sukhu, Michael Jennings
Mar 14, 2019 -

Mercedes-Benz Downtown Calgary responded

Thank you Loranne! Congratulations or purchasing and taking delivery of your G550. Charlotte, Justin, Mike, Neal and the entire team here are very grateful for you as a client and for posting this incredible review. We look forward to seeing you for your 4th, 5th, 6th and more Mercedes-Benz in the future. We can't wait to take care of all the people you recommend to us. Our service department definitely appreciates you noting their part in your level of satisfaction. Have a great day, enjoy your G and All the Best! Not that you need this reminder... but.... our Service, Parts & Accessories department is located a few minutes away from our Sales Location. It is at 2312 10th Ave SW. We also have a very active Website, Facebook Instagram, and Twitter pages, as well as our YouTube Channel that has many "How To" videos and much more. Thanks again and all the best! Website: www.MBDTYYC.com Instagram: www.instagram.com/mercedesbenzcalgary/ Facebook: www.facebook.com/MBDTYYC Twitter: www.twitter.com/MBDTYYC YouTube: www.youtube.com/user/hyattautogallery/videos

February 18, 2019

Excellent Total Experience Recently purchased a c450 AMG from Charlotte and team. I am so pleased that I decided to buy from them. They made the entire experience very enjoyable More

by JMann1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mazen Aboulhosn, Charlotte Bennett, John Espanol, Neal Sukhu, Michael Jennings
Feb 18, 2019 -

Mercedes-Benz Downtown Calgary responded

Charlotte, Mazen, John, Mike, Neal and the entire team @mbdttyyc thank you for your kind words and great rating. We look forward to see you for your next car as well. All the best! Just a quick reminder that our Service, Parts & Accessories department is located a few minutes away from our Sales Location. It is at 2312 10th Ave SW. We also have a very active Website, Facebook Instagram, and Twitter pages, as well as our YouTube Channel that has many "How To" videos and much more. Website: www.MBDTYYC.com Instagram: www.instagram.com/mercedesbenzcalgary/ Facebook: www.facebook.com/MBDTYYC Twitter: www.twitter.com/MBDTYYC YouTube: www.youtube.com/user/hyattautogallery/videos

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