Mercedes-Benz Barrie

Poor experience at Mercedes Benz Barrie with Mr. Rocco Ricci I drove an hour from the GTA to Barrie because they have the vehicle I want in stock and they are not willing to trade with other Mercedes Dealers. I drove an hour from the GTA to Barrie because they have the vehicle I want in stock and they are not willing to trade with other Mercedes Dealers. Mr. Ricci quote indicates panoramic roof as an option with extra charge when it is listed as standard equipment in the pamphlet. He was not willing to remove the charge when I denied the option Mr. Ricci quote indicates wheel locks (which hasn't been installed yet but he claims it has) for $145 when its listed at $88.64 retail as accessories. He was not willing to remove the charge when I denied the option. Mr. Ricci quote indicates anti theft program for $165. He was not willing to remove the charge when I denied the option. Freight & PDI at Mercedes Benz Barrie was approx $350 more then GTA Mercedes Benz Corporate Dealer for the same year and model vehicle. Clearly the deal didn't work out. I didn't get to test drive the vehicle because the battery was flat.Note that I had made an appointment over the phone, so the car should have been prepared. In the nd, Mr. Ricci said "you wasted two hours of my time where I could have been with another customer". More

Without prejudice I have purchased eight cars from Without prejudice I have purchased eight cars from this dealership over the past seven years. The automobiles I purchased were all the luxury kind, Without prejudice I have purchased eight cars from this dealership over the past seven years. The automobiles I purchased were all the luxury kind, in fact I have spent just over one million dollars in automobiles at this dealership. You would think that the customer experience only got better but it didn't. Be careful. These guys are sharks. Being only one of two privately owned dealerships in Ontario does not mean that you are going to be getting a better price. These guys break the rules. They act like used car sales people. Their owner is a thief and highly unethical. Pay a few extra dollars and get the proper protection a Mercedes Benz corporate store will give you. Concerned and Burned Customer. More

Vehicle misrepresent - OEM tires were noted to be All Season not so - dealer solution cancel deal instead of honouring deal - unacceptable MB Canada no assistance Season not so - dealer solution cancel deal instead of honouring deal - unacceptable MB Canada no assistance More

Good overall experience, Janet very helpful and knows her product well. I wasn't comfortable with the offer process, they want a deposit to make an offer, seems strange. After sales service good, but they product well. I wasn't comfortable with the offer process, they want a deposit to make an offer, seems strange. After sales service good, but they do push to do work that may be unnecessary. Like at 14,000 kms, they insisted on pulling the wheels off to inspect brakes! Really? Aren't Mercedes brakes better than that. Service advisor also wanted to pull fuel injectors for full cleaning, holy cow they should be good for 10's of thousands of kms, I wouldn't let them do this. More