Mercedes-Benz Barrie

Great Experience Look into buying a pre-owned from Mercedes Barrie. All the staff was very helpful and informative. Atmosphere was nice and was treated very well. Woul Look into buying a pre-owned from Mercedes Barrie. All the staff was very helpful and informative. Atmosphere was nice and was treated very well. Would Highly recommend! More

Worst dealership!!! I brought my vehicle in for service, recall on back lights, a noisy fan and a crack on dash under vents. This should have all been covered under warra I brought my vehicle in for service, recall on back lights, a noisy fan and a crack on dash under vents. This should have all been covered under warranty. But when I returned was told the crack was caused by me and they wouldn't cover it. (We expected them to say this even though we know it wasn't caused by us) I was told that the other two problems had been repaired. When I got into my car realized that the crack was must worse and trim on dash was also damaged. I went back into dealership to let them know this is not how it was when I dropped the car off. I was made out to be a liar and told the amount it would cost to fix. I left upset and when began driving home realized that the same noise was still coming from the fan and that they had also left about 10 screws in my door compartment which I don't know where they are from. In the car I called the dealership about the noise and was told they never heard a noise to began with ,which I was told earlier they did hear the noise and that now it was gone. I was asked to come back but after how I was treated I said no thank you. When I returned home called head office which had already heard the story and was no help, telling me it would be my word against the dealer. So nothing they could do about the crack. All in all I've only been disappointed with this dealership and with Mercedes. I will never buy a vehicle from this dealership or Mercedes for that matter. More

Terrible experience with typical "used car salesman" After having three conversations with this company, including Rocco, it was clear that this dealer is not on the up and up. Even over the phone they After having three conversations with this company, including Rocco, it was clear that this dealer is not on the up and up. Even over the phone they try every evasive tactic to avoid simple questions. Even before visiting the dealer I was uncomfortable with their approach so I went online to see what others thought. I'm glad I didn't waste another minute with these clowns. Don't trust them. More

sketchy sales tatics I was told by the salesman that Barrie is a privately owned dealership and that we would get a much better deal there than at a corporate owned locati I was told by the salesman that Barrie is a privately owned dealership and that we would get a much better deal there than at a corporate owned location. The tatics and "strategies" used by this dealership are shady at best. I would rather pay more at a corporate owned location then deal with these sharks. We were made to present them an "offer" with a $5000.00 deposit on my credit card. They declined the offer and wanted me to present a better offer. I adjusted the offer and was told that we are closer to a deal and heading in the right direction. This process took over 2 hrs!!! The "sales manager" would not say how far apart we are and just wanted us to keep making offers. I finally had enough and walked out after waiting to get my deposit back. I also must say that I was not the only person not happy with their sketchy tactics. A couple was there at the same time "presenting" to the sales manager and they finally had enough of the bs and left as well. The most xxx backwards process I have ever dealt with and am happy I purchased from a corporate owned location. More

Poor experience at Mercedes Benz Barrie with Mr. Rocco Ricci I drove an hour from the GTA to Barrie because they have the vehicle I want in stock and they are not willing to trade with other Mercedes Dealers. I drove an hour from the GTA to Barrie because they have the vehicle I want in stock and they are not willing to trade with other Mercedes Dealers. Mr. Ricci quote indicates panoramic roof as an option with extra charge when it is listed as standard equipment in the pamphlet. He was not willing to remove the charge when I denied the option Mr. Ricci quote indicates wheel locks (which hasn't been installed yet but he claims it has) for $145 when its listed at $88.64 retail as accessories. He was not willing to remove the charge when I denied the option. Mr. Ricci quote indicates anti theft program for $165. He was not willing to remove the charge when I denied the option. Freight & PDI at Mercedes Benz Barrie was approx $350 more then GTA Mercedes Benz Corporate Dealer for the same year and model vehicle. Clearly the deal didn't work out. I didn't get to test drive the vehicle because the battery was flat.Note that I had made an appointment over the phone, so the car should have been prepared. In the nd, Mr. Ricci said "you wasted two hours of my time where I could have been with another customer". More

Without prejudice I have purchased eight cars from Without prejudice I have purchased eight cars from this dealership over the past seven years. The automobiles I purchased were all the luxury kind, Without prejudice I have purchased eight cars from this dealership over the past seven years. The automobiles I purchased were all the luxury kind, in fact I have spent just over one million dollars in automobiles at this dealership. You would think that the customer experience only got better but it didn't. Be careful. These guys are sharks. Being only one of two privately owned dealerships in Ontario does not mean that you are going to be getting a better price. These guys break the rules. They act like used car sales people. Their owner is a thief and highly unethical. Pay a few extra dollars and get the proper protection a Mercedes Benz corporate store will give you. Concerned and Burned Customer. More

Vehicle misrepresent - OEM tires were noted to be All Season not so - dealer solution cancel deal instead of honouring deal - unacceptable MB Canada no assistance Season not so - dealer solution cancel deal instead of honouring deal - unacceptable MB Canada no assistance More

Good overall experience, Janet very helpful and knows her product well. I wasn't comfortable with the offer process, they want a deposit to make an offer, seems strange. After sales service good, but they product well. I wasn't comfortable with the offer process, they want a deposit to make an offer, seems strange. After sales service good, but they do push to do work that may be unnecessary. Like at 14,000 kms, they insisted on pulling the wheels off to inspect brakes! Really? Aren't Mercedes brakes better than that. Service advisor also wanted to pull fuel injectors for full cleaning, holy cow they should be good for 10's of thousands of kms, I wouldn't let them do this. More