McNaught Cadillac Buick GMC

My last service was a big disappointment.Our agent had a My last service was a big disappointment. Our agent had a rag of a mask on his face, which proceeded to fall. I do not understand why all the staff My last service was a big disappointment. Our agent had a rag of a mask on his face, which proceeded to fall. I do not understand why all the staff serving the public are not wearing N95 masks and properly. We needed the battery changed in our Buick. We needed to return the afternoon we picked up the car because the settings were all wrong and we could not fix them The same agent tried but we are not satisfied, will have to go to another dealer. More

Had my truck serviced and damage occurred to my truck , they kinda fixed it , but was left with issues ! Truck was in accident , the ordeal to get it fixed and looked after was terrible. Sent email, Manage they kinda fixed it , but was left with issues ! Truck was in accident , the ordeal to get it fixed and looked after was terrible. Sent email, Manager was to contact me , well its been a month ! Received email " Cleaned with Care" I assume the mess they left when they removed the liner and debris in the cab is acceptable ! I can see the issues if the Leader doesn't care about customers , why would the other departments! More

Have been nothing but spectacular from when I ordered truck exactly how I want to be treated truck exactly how I want to be treated More

Jan 3/22 bought a 2015 Mazda 3 for $20k. Found several issues and went back to get fixed. Jan 7/21 - getting issues fixed and being charged for it. Don't buy from them. issues and went back to get fixed. Jan 7/21 - getting issues fixed and being charged for it. Don't buy from them. More

I purchased my used vehicle in May 21. Over all it has been running well. I took it in the other day for a code check but not completely satisfied. My service advisor informed me they did everything they been running well. I took it in the other day for a code check but not completely satisfied. My service advisor informed me they did everything they could and reset codes but for almost $100 with tax I feel I should have been given a better explanation. My car wouldn't start until the computer reset the day before and I almost had it towed in. That is what will have to be done if this problem continues with the computer. GM mechanics should be able to diagnose and give the customer a better explanation and service writers should be able to explain the issue better. Finally I was quoted $67.50 plus tax for the check by the phone person who booked the appointment. No fuses sensors or anything was repaired. The service writer informed me that I was getting half off of 150 which he said was the usual price. I feel I was slightly overcharged for this service visit. I did not complain about the price as he said they would not charge a diagnostic if the problem persisted but again I can't see why they couldn't give me a better diagnosis as to why it wouldn't start in the first place. This is a 2015 Equinox they were working on and buy now they should know these computers , to be able to tell the customer what happened. It's 2022 and they're still selling equinoxes. I love the vehicle and I hope it continues to run well after this visit without another issue for the time being. More

I am happy with the service and a job well done. I am not happy with the billing method used. I had an oil change and two batteries replaced. My truck was in the shop about an hour and the labour on the bill happy with the billing method used. I had an oil change and two batteries replaced. My truck was in the shop about an hour and the labour on the bill was over $400. That comes to a labour rate of $400/hour. The method of billing for each job vs billing by the hour is outrageous. More

Kept his eye out for a vehicle for us. Great person and dealership to deal with. dealership to deal with. More

Excellent service , i don’t want to use 15 words so i will not use 15 words will not use 15 words More

Unfortunately, I didn’t have the best experience with my most recent service. All was fine until I was driving home after picking up my vehicle. I had a few lights come on that weren’t on when I took it in. most recent service. All was fine until I was driving home after picking up my vehicle. I had a few lights come on that weren’t on when I took it in. I called as soon as I got home to report but still haven’t heard back from the service department, that was 3 days ago. Apparently the quality control step must have been missed before was released. More

Great service, short wait time is the reason my truck is only serviced at McNaught only serviced at McNaught More