This dealership has some very unprofessional people
working for them. I emailed them after reviewing their listing of a 2019 Escalade. Since I am from Alberta, I had to rely on the information I was be
working for them. I emailed them after reviewing their listing of a 2019 Escalade. Since I am from Alberta, I had to rely on the information I was being provided by their sales agent.
I specifically asked if the vehicle has any damage. I was informed it was a clean vehicle and no issue.
I asked if the vehicle needed any work like breaks, rotors or tires as these things must be in good shape along with engine and transmission. I was assured everything was good.
So I went ahead with the deal and gave all my info to their finance manager. Who doesn’t reply to emails. Very unprofessional and lack of courtesy.
So everything is set and done. I decide to fly to Winnipeg and pick up the vehicle.
I arrive at the dealership and the vehicle I choose pulls up. I was completely shocked to see the vehicle had damage all over. There were big dents in quarter panel, there was rust on edges. Scratches all around the vehicle like it was vandalized.
It was such a disappointment to see the vehicle in that shape. Anyhow, we went ahead and made a deal after the dealership decided to offer some compensation to repair the dents.
Drove the vehicle to Alberta and here are the unresolved issues so far:
The finance manager had added a $3000 gap insurance which I cancelled within 24 hours. I was told that the bank I financed from will receive the amount. Till date, it’s been over a month and they have not received the money.
The vehicle required new tires, breaks and rotors to legally pass the inspection.
The suspension on the front is leaking. The vehicle is bouncing all over due to faulty suspension.
There was only one remote that works in this vehicle.
The right side mirror doesn’t fold electronically just like the left side mirror.
This vehicle purchase that costed me roughly $76,000 has left me unhappy, stressed and with issues I have to deal with that will cost time and money.
Poor customer service, poor and unprofessional ways of doing business.
I hope the owner of the business reads this review.