My overall rating of McNaught's is based SOLELY on this visit to the service dept and has nothing to do with the excellent service I have received for the past 45 years. Upon my arrival at the service dept. Roxanne Hiebert took information on my reason for bringing the truck for service. When I explained the problem she started the truck and heard the noise coming from the front of the motor. She then called Mike who heard the same noise and indicated what would be done to identify where the noise was coming from. Later in the day Roxanne called to say the truck was fixed and indicated the noise was coming from the serpentine belt, which was replaced. After picking the truck up and returning home I noticed the noise was still present.
I am of the opinion the mechanic who serviced the truck did not review Roxanne's service report which indicated the motor noise was only present when the motor reached full operating temperature. I ask the question - when the serpentine belt was replaced why was the motor not started and allowed to reach full operating temperature? If it had been, the noise would have been identified.