McNaught Cadillac Buick GMC

After a 12 yr hiatus and lots of research, we were comfortable returning to McNaught. Ironically, we were able to meet with our original Sales Specialist from 12 yrs ago. He, along with his colleagues, did whatever it took to make the deal happen. And, it worked out great for us! It took a little longer than expected (approx. 6 hours), but we ended up on their Wall of Fame! A big thank you to Jozef!

This dealership does not want to help their customers. Our finance individual came off being very arrogant and I felt very undervalued. Would not recommend.

I recently had the electric power steering fail on me, and ended up taking my truck to McNaught's GMC. I was greeted by one of the most professional and pleasent service advisors I have ever come across. Not only was this agent dealing with me, but also supervising other floor staff with tack and clear instruction. She appreciated the safety implications of my trucks problem, gave me clear expectations for a timeline for the solution, and set me up with a rental vehicle before I could lift a finger. Bravo Zulu.

My overall rating of McNaught's is based SOLELY on this visit to the service dept and has nothing to do with the excellent service I have received for the past 45 years. Upon my arrival at the service dept. Roxanne Hiebert took information on my reason for bringing the truck for service. When I explained the problem she started the truck and heard the noise coming from the front of the motor. She then called Mike who heard the same noise and indicated what would be done to identify where the noise was coming from. Later in the day Roxanne called to say the truck was fixed and indicated the noise was coming from the serpentine belt, which was replaced. After picking the truck up and returning home I noticed the noise was still present. I am of the opinion the mechanic who serviced the truck did not review Roxanne's service report which indicated the motor noise was only present when the motor reached full operating temperature. I ask the question - when the serpentine belt was replaced why was the motor not started and allowed to reach full operating temperature? If it had been, the noise would have been identified.

When in for an oil change and system check. Got a shuttle ride home while my car was having its maintenance. Apparently my power train belt was cracked and my alignment was out. All fixes were done in a timely manner with very friendly service throughout.

Courteous and prompt service, Trust them. Had a hip replacement short time back and your service department brought my vehicle right up inside the entrance for me.

Was able to bring in the car on short notice. Service was quick and efficient. They had all the parts on hand. We were very satisfied.

My complaint is in regards to a Roadside Assistance service to change a flat tire Dec 13. Not only did I have to replace the tire with only 5800 kms on it but had to pay $60 to have air put in spare on the highway!! After a 2 hr wait in a prominent location that was the final insult. I’d just purchased this vehicle in Oct. and feel there should have been a “good Will” compensation in some form offered. I’m more than satisfied with the service prior to this event. Kelly McNaught provides excellent service and is the reason I deal with that dealership!

All good as usual at McNaught. Great service from a friendly and helpful staff is what I’ve come to expect and the reason I travel the 2 hours from home to have my service work done there.

It great experience and good customer service grew experience and quick service. I came for oul change and i called just half an ago and managed to have done within an hour