Mazda of Brampton

Saleman was very helpful in the whole purchase process, from looking and test driving a vehicle, to ensuring the car fit me physically and finacially. from looking and test driving a vehicle, to ensuring the car fit me physically and finacially. More

My Mazda 3 began to rust very quickly and needed to be repaired under warranty. This took a great deal of effort on my part as the dealership wouldn't return my calls. Finally after getting in touch with repaired under warranty. This took a great deal of effort on my part as the dealership wouldn't return my calls. Finally after getting in touch with the dealer they agreed to repair my car within two weeks. After getting the run around it was finally repaired after six months. The dealer then tried to get me to pay for a new wiper arm which they damaged during the repair. After the repair the car very quickly began to rust again. I then had to bring it in to have photos taken which then had to be sent to Mazda Canada. I was to receive an answer within two weeks. Once again this dragged on as Mazda of Brampton refused to return my calls. I was then finally told that Mazda Canada was holding up my warranty claim. Mazda Canada claimed it was the decision of Mazda of Brampton. After some time I was told by Mazda of Brampton that they lost the required pictures and I needed to come in again. Once again I got the same run around and it took ages to get an answer. Once again the answer was that they lost the pictures again. After having the pictures taken a third time I was told I would receive an answer in two weeks. It's now taken five weeks to get the answer for a grand total of 15 months. The answer of Mazda of Brampton. They don't have any record of my visit to their service bay to have the first set of photos taken and therefore any other action I took was after the warranty was over. Claim denied. Stay clear of this dealership. Better still, stay clear of Mazda period. The only thing worse than their vehicles is their customer service. Or lack there of. More