I was greeted as I got out of my car. I was asked if I was looking for someone specifically. I was shown the bird's eye of the store and invited to look around, at my leisure, George would be around if I had questions. Other staff were friendly, They assured me I was in good hands when I told them George were working together.
I found the car I wanted t see; an older used Buick. George came over with the keys and started the car. It was very warm, he wanted us to have a comfortable test drive. As is the case with most used cars, I found an unexpected surprise. The car was exactly as advertised! On our return George and Angelo were waiting to greet us.
Angelo explained the history of the car, and described it as 90% there cosmetically and 100% there mechanically. I observed a couple concerns, and Angelo had a mechanic in the car within 5 minutes. We agreed the car needed some attention, and I was assured it would be handled.
I thanked them for their time, and noted I had one other car to look at before deciding. Still no pressure, no hard sell. Both men told me they were there if I had questions, or wanted to make a deal.
I did. They had sold me on the Dealership's (and their) integrity. I felt confident buying an eleven year old Buick that I would be treated the same as if I had bought a new Corvette. A little negotiating and the deal was done. The after sale service has been better than the purchase transaction.
These guys won't sell you car, they will make sure you are comfortable and happy with your purchase. Markville truly wants to cultivate customer relationships, not just sell a car. They stand behind their promises, and they won't stop until you are satisfied. I recommend this operation without hesitation. Even if you are not in the market for a car - my experience with the Service Department was equally pleasant.
Thank you for all your help, and thank you for doing business the right way. People relating with people for mutual benefit, not predatory sales waiting for a witless victim.