Have been a customer here for many years, recently bought another brand new top of the line 2020 RVR GT trim. I can’t believe the way they do things here. Dishonest and straight up lied to their customers. Farahaz Asmal is the worst sales person I have dealt with. He make fake promises to close the deal. Promised Yokohama 18” winter tires, when I picked up my vehicle I realized it’s 16” and the brand was different. Farahaz also claimed that the winter package does not include rims and tpms sensor and asked us to pay extra for it. Jackie the sales consultant told us everything is included and that we will get what they promised and no need to write all the details down other than winter tire package. Can’t trust these people. They also tried to up sell tinted window for $600+ when it is already included in this trim from the manufacturer. Reaching out to Al Hashimy the general sales manager was also not pleasant. He basically said we got the winter tires thrown in and didn’t pay for it and that they could give us whatever they feel like. Then tried to make excuses for Farahaz saying that’s not he promised. Do you really think we came in to buy a $40000 vehicle to con your dealership over couple hundred dollars? It’s the principal and shows how they value their customers and basically they are con artist that can’t be trusted. They are also willing to sever the relationship with a long term customer and gives up many years of future business opportunities servicing my 2 Vehicles.
I hope the owner would read this, honesty is very important for business, the way your sales persons treat customers shows that all they care about is themselves and get more numbers. If this is how they represent your business it's tough to have customers that are willing to come back.
Even though I knew he lied about the sensor and other things, I was willing to pay more, I know business is tough and you have to profit. But coming to an agreement then bait and switch is just wrong.