Markham Honda

Authentic car salesman Muhammad is very patient and has good knowledge of the car we want to buy. Overall we feel ok but not enough incentive (no discount on the car we want Muhammad is very patient and has good knowledge of the car we want to buy. Overall we feel ok but not enough incentive (no discount on the car we want) to go the next step. More

Professional, thorough, informative and pleasant I have been a happy Honda customer for 17 years (driving the same Honda Accord until recently). After test driving a number of different models I cam I have been a happy Honda customer for 17 years (driving the same Honda Accord until recently). After test driving a number of different models I came back to Honda and chose the Civic Sedan. I had the pleasure of dealing with Pervaiz Gauhar who is very much a gentleman and who was so helpful in bringing me up date with the new technology and my many queries throughout the process. More

Ray is awesome There is no one better than The he covers everything I need to know and helps me out with any problems that arise. He really works with us to get the There is no one better than The he covers everything I need to know and helps me out with any problems that arise. He really works with us to get the best deal and best car for our needs. Ray is awesome! More

Buying a new civic The salad manager and sales are very helpful and give me a very good deal. Most important is that my civic works perfectly. They provide us a quick an The salad manager and sales are very helpful and give me a very good deal. Most important is that my civic works perfectly. They provide us a quick and reliable car service. More

Unsatisfied first-time car buyer Full disclosure: I was asked to write a positive review in exchange for a freebie but I do not feel it is right to do so. Reviews are meant to be hone Full disclosure: I was asked to write a positive review in exchange for a freebie but I do not feel it is right to do so. Reviews are meant to be honest and reflective of the reviewer’s overall experience that could help the business learn and improve. Giving customers freebies or discounts is a kind gesture but should be independent of the review process. Additionally, no names will be mentioned in this review because the overall experience is a reflection of Dilawri Group/Markham Honda/Honda and not any one person. Buying a car is one of the biggest purchases I had to make so my expectation, especially of Honda, was that I would be met with professionalism, integrity, and accountability. I thought I would be met with standard business practice and that I was making a good decision opting for a recognized brand like Honda that would take care of customers and value their time and business. Ultimately, my expectation was to build a positive relationship with, both, the dealer and maker of my first car so that I may return to service my car, buy a second and third car in the future. Also, having this be my first car purchase, my experience is limited so take it with a grain of salt. I tried my best to keep all details as objective as I could. I hope that this will help you be more prepared, calibrate your expectations, and avoid anxiety/worry/stress if you are considering Dilawri Group/Markham Honda/Honda for your next car. At the end of each numbered paragraph I wrote down a brief sentence or two marked with ‘learnings’ that I would take into consideration for next time. 1. I came into Markham Honda with a quote from a different Honda dealer (sent via email for the price of a new car I inquired about). After a brief pitch from the sales person about how they’d be able to do better for me if I sit down to talk about purchasing the car from them, I sat down and waited for the sales person to come back with a better deal. They came back with a sheet of paper that had the *same* price I came into the dealership with written in red marker with the following: “final price buy it here or there”. Was a little confused by this tactic especially since I was persuaded to sit down, demonstrate that I’m seriously interested to purchase the vehicle, and wait for the sales person to return with a “better” deal.?Learnings: if you get a gut feeling early on in the process telling you that something does not feel right, stop what you’re doing, walk away, and reassess. You can always go back later when you have had time to process. Similarly, if you are not satisfied with the treatment you receive (ie. your time is not being valued to your standards), walk away and reassess. 2. Since I would have purchased the car anyway at the first dealer that quoted me the price, I decided to go ahead and purchase the car at Markham Honda given that they would match the quote as is (saving some time). After finishing up with the sales person and starting to sign papers with the finance manager, I noticed that even though they said they would match the offer I had, the option(s) in the invoice they were asking me to sign were not exactly equal to the option(s) in the original quote (please note I had already gone through a round of back-and-forth with the sales person about matching the options as they appear on the original quote prior to seeing the finance manager). I pointed this out to the finance manager and they had to ask the manager, again, if it’s OK to match the original offer. It took more time and firmness that I would not settle for anything less than what is written in the original quote. In the end, they agreed to match the exact details of the original quote with all the options specified. Please note, the $1,000 deposit was charged to my credit card prior to seeing the finance manager and having to deal with this back-and-forth.?Learnings: do not leave a deposit until you make sure all options and details that were agreed upon are included in the contract you are asked to sign. This gives you leverage to walk away at any point in the process if things do not feel right. Ie. the 5 minutes you were told to wait to see the finance manager turned into an hour+? You can walk away. The papers you’re asked to sign do not reflect the terms you agreed to with the sales person? You can walk away. 3. Was told that the car “should not take long”, “3 weeks”, and I would be contacted about the car’s VIN within the next few days. On top of that, the paper I was asked to sign by the finance manager had the delivery date set by end of week. I needed a car and the timing was reasonable so I went ahead and signed the papers. 34 days later, after numerous calls to the dealership (never returned), voicemail (never returned), and email (never returned) I got a call from the dealership notifying me that the car was ready for pick-up. Please note that I had still not been notified about the car’s VIN and it was the first time in 34 days that the dealership reached out. Also note, I had called Honda Canada’s head office (after 4 weeks) to ask if there was a known delay in the production line. I was told that someone would follow up with me within 5 days (they did not follow up). I had to call head office again 6 days later. Biggest concerns; why was the dealership leaving customers in the dark? Why are they not replying to their customers? It was already feeling arduous purchasing a new car. It does not boost confidence that Markham Honda/Honda would follow up and resolve issues/concerns with their customers in a respectful and timely fashion. After explaining to Honda Canada that I desperately needed the car (I depended on the fact that the dealership said 3 weeks) but was unable to get through to the dealership and what they can do to help, they told tell me that the deposit I was charged at the dealership was non-refundable but they will call back later that day or tomorrow to follow up (they did not). The deposit being non-refundable was not communicated to me at the dealer either. After some research online and a call to OMVIC, I learned that all new car contracts should have a second page (or backside printed) with full terms and conditions. My copy of the contract did not have this second page/backside. In Ontario, dealers have 90 days to provide the car to the customer (uncertain what the obligations are after the 90 day period). Since my copy of the contract did not have a second page/backside printed, I was unaware of the legalities and that dealerships have 90 days to deliver a car.?Learnings: if you expect the dealership to deliver a car at the time they promise you verbally, get it in writing before you sign anything. Ask to have it in writing that “if you do not have the car parked in your garage and keys in hand by __ / __ / __ date, your deposit will be refunded in full” and get the paper signed by the manager. This way, if the car is not in your possession by the agreed delivery date without a reasonable explanation and you feel that business integrity is compromised, you can walk away with your deposit. Also, do not expect Honda Canada to follow up or help you resolve issues concerning the dealership. They will/can not. 4. After confirming a pick-up date later that week, I took the day off work and prepared all necessary papers and documents for the dealer as requested. I called my insurance and setup a payment plan and confirmed the VIN I was supplied by the dealer. I showed up at the dealership at the scheduled time to pick-up my car and was asked to sign the papers prior to checking on the car because the sales person was busy. Please note, I had confirmed pick-up time with the sales person the night before so my expectation is that they would be available during that time. Anyway, not wanting to waste time, I agreed to sign the papers first, and then check the car. As I was reading through the papers, initialing and signing my name, I noticed one of the papers had specified the color of the car I was picking up, which was the wrong color than the one I had agreed to purchase. The color of the car I ordered was for an extra fee and it was clearly specified in the original contract. But the color of the car that was being delivered to me that day, and that I was asked to sign/pick-up, was not the same as in the initial agreement. They apologized for the mixup and requested that I come back, again, a few days later to pick up the right car in the color that was agreed. Or, alternatively, they offered to refund the extra fee I paid for the color I wanted and settle for the car they had prepared instead. I could chose from one of two options. I was reluctant to make any compromises on my first car without adequate incentive(s). I confirmed that I would return a few days later to pick-up the correct car. Please note I had booked the day off work and coordinated a ride from my father (who also took time off work) to the dealership with the plan that I would have a car that day to run errands. Also note that I had already returned a car that I was renting throughout this time as this delay forced me to seek transportation independently until the car is delivered.?Learnings: request to check on the car first before signing any papers. Do not be hasty signing any papers, read everything. Do not count on driving away with a car on pick-up date and have a back-up plan for getting back home/work. 5. I called my insurance manager a few times initially to set up my insurance for the car and then some to fix the issue with the wrong VIN. The second time I had to call them to update the VIN number, they were reluctant to send me the insurance liability card because “they had already forwarded it to the dealer”. I thought that would suffice until I remembered all the phone calls and emails that were unanswered by the dealership. I told my insurance manager that I had little confidence that the dealership would have these papers. The second date I would be coming in to pickup the car was on a weekend and so if the dealership did not have the papers, I would have to wait until their next business day to sort it out. Luckily they forwarded me the insurance papers right away and asked that the dealership forward them the registration of the vehicle upon taking delivery of the car. Needless to say that the dealership did not have the insurance papers when I came to pickup the car on the weekend. Additionally, they did not forward the registration to my insurance manager/company after the pickup. I got an email from my insurance manager on the next business day that they had not received the registration and that this was “bad on their part”.?Learnings: take a copy of your insurance liability card and letter when you pick up the car. Do not count on the fact that the dealership will be able to turn it over (even though your insurance officer tells you that they forwarded it on your behalf). Take the initiative and responsibility of forwarding the registration and sales invoice to your insurance officer after you pick up the car (otherwise it may not get done). To summarize; I understand Markham Honda/Honda are busy and sell many cars to many people. I understand that sales people and finance managers working there are not at their desks every minute of the day. I understand that things sometimes take longer than initially calculated for a variety of reasons. And I understand that human error happens. What is bothering me the most is the lack of accountability from, both, Markham Honda and Honda. Everything I recounted above was pointed back at someone/something else in the process to avoid accountability and responsibility. But at the end of the day who did I purchase the car from and who should be accountable for customer satisfaction… Sales person? Finance manager? Sales manager? Markham Honda? Dilawri Group (which Markham Honda is part of)? Honda? Unclear. Between the first day I walked into the dealership and left a deposit and getting a call back, 34 days had passed. It was literally impossible to get an answer from Markham Honda and Honda in those 34 days. Car delivery estimates should be more realistic. If delivery times get pushed back – for whatever reason – notifying customers should be a no-brainer. I was depending on the car turning up after the delivery date I was told and had to rent a car at my own expense for the duration it took to deliver my car. Also, respecting customers’ time should be standard. From the first day that I sat down to get a better deal, time waiting to see the finance manager, 3+ weeks patiently and politely waiting as I was told, the calls/emails that were never returned after those 3+ weeks from both Markham Honda and Honda, and the day I took time off and coordinated a ride to the dealership to pick-up the car (which turned out to be the wrong car and had to come back again a few days later). The stories from family and friends about their car purchase experience (not at Markham Honda/Honda) were different than what I had gone through: 1. The quote they walked in with was beat by their sales person if they were told that it could be beat. 2. They were charged a deposit only after signing the agreement. 3. Car delivery ranged between same day as walk-in and 5 days. 4. When picking up the car, they were asked to check it before signing off and sales manager personally ensured they were satisfied with the service they received. 5. Car dealership and sales person handled all work and coordination with their insurance company accordingly. I hope this review helps you be more prepared for what to expect. I would also like to leave an open invitation if you are reading this and think I may be of any help to you, to contact me and I will try my best answer your questions. If I return to Markham Honda in the future, I will try and post a follow-up to this review in similar fashion. More

fair enough Janice and Fiona are both professional in terms of customer support and financial service. If you are looking for a good deal I highly recommend thi Janice and Fiona are both professional in terms of customer support and financial service. If you are looking for a good deal I highly recommend this team. keep in mind, just make sure you understand all optional cost for the agreement. More

Thank you, Rob. We would like to acknowledge Robert Iozzo the sales manager at Markham Honda for making our experience 5 star. He took the time to understand our posi We would like to acknowledge Robert Iozzo the sales manager at Markham Honda for making our experience 5 star. He took the time to understand our position and he took it upon himself to find a solution that worked for both of us. He made it quick and easy, and he is a pleasure to deal with. More

No pain No Gain We were Welcome to the dealership warmly Dealership manager came to us meet us happily but when it comes to selling the car as per car cost Canada rea We were Welcome to the dealership warmly Dealership manager came to us meet us happily but when it comes to selling the car as per car cost Canada reasonable Margin he disappears and let us go. we find other dealership agreed to the price we were asking for. More

Quick service and caring for my need Sincerely, I would like to thank Charles for a quick service to let me have a new leased car in only 7 days. The car really suites my need and the pro Sincerely, I would like to thank Charles for a quick service to let me have a new leased car in only 7 days. The car really suites my need and the prompt service is my recommendation to any future buyer. Thanks to both Liny and Charles! More

Lease I bought/leased my first car here - the representatives here were very professional and patient. No complaints and a fair chance I would come back fo I bought/leased my first car here - the representatives here were very professional and patient. No complaints and a fair chance I would come back for my next lease or purchase. More